User’s manual ML17928 Two-line corded telephone with caller ID/call waiting Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on page 49 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Model number: ML17928 Type: Two-line corded telephone with caller ID/call waiting Serial number: ________________________________________________________ Purchase date: ________________________________________________________ Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base. Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license. Clearspeak® is a registered trademark of Advanced American Telephones. © 2011-2017 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Telephone base Handset with coiled Power adapter handset cord Telephone line cords: clear Mounting bracket (2-conductor) and black (4-conductor) User’s manual Quick start guide ML17928 ML17928 Two-line corded telephone Two-line corded telephone with caller ID/call waiting with caller ID/call waiting Replacement User’s manual Quick start guide directory card User’s manual ML17928 Two-line corded telephone with caller ID/call waiting Table of contents Getting started Switching between the handset, Quick reference guide .................................2 headset and speakerphone ............21 Telephone installation ................................4 Redial ..............................................................22 Telephone base installation ..............4 Options while on calls ...............................23 Data port .............................................................. 7 Volume control ........................................23 Installation options .......................................8 Flash/call waiting ....................................23 Tabletop to wall installation ..............8 Mute ................................................................23 Wall to tabletop installation ............10 Hold ..................................................................23 Optional headset ..........................................12 Switching between lines ................... 24 Directory card .................................................12 Conference calls ..................................... 24 Chain dialing...............................................25 Menu setup Line power mode (no AC power) ...... 26 Telephone settings .....................................13 To make a call during a Menu overview .........................................13 power failure ............................................ 26 Set date and time ..................................14 To answer a call during a Set the primary line ..............................14 power failure ............................................ 26 Choose the preferred mode ...........15 Speed dial LCD backlight ............................................15 Speed dial memory overview ..............27 Ringer volume ..........................................16 Speed dial operation .................................28 Language .....................................................16 Storing a number in a Set home and local area codes.....17 speed dial location ...............................28 Voicemail indicator settings .................18 Reviewing a speed dial number ......28 Voicemail indicator ................................18 Editing a speed dial number .......... 29 Clear voicemail indication ................18 Turn auto speaker on or off ........... 29 Turn COVM (central office Dialing a speed dial number ...........30 voicemail) on or off ...............................19 Deleting a speed dial number .......30 Telephone operation Directory Basic operation .............................................20 About the directory ....................................31 Making, answering or ending Directory memory capacity ............31 a call ..............................................................20 Character chart .......................................31 On hook dialing (predialing) ............21 Create directory entries ..........................32 Clearspeak® dial-in-base speakerphone ..........................................21 Creating a directory entry ................32 Reviewing directory entries ............33 Appendix Searching by name................................33 Indicator lights and alert tones .........42 Review the directory ..................................33 Indicator lights ........................................42 Dial, delete or edit directory Alert tones .................................................42 entries .................................................................34 Screen display messages .......................43 Display dial .................................................34 Troubleshooting...........................................44 Deleting directory entries ...............34 General product care ................................48 Editing directory entries ...................34 Important safety information ............49 Caller ID Safety information ...............................49 About caller ID ................................................35 Especially about corded Information about caller ID telephones .................................................49 with call waiting ......................................35 For C-UL compliance .................................50 How caller ID history (call log) Mesures de sécurité works ............................................................. 36 importantes .............................................50 Caller ID operation .......................................37 FCC and ACTA information ....................52 Memory match .......................................37 Part 15 of FCC rules ....................................54 Missed calls indicator ...........................37 Industry Canada ...........................................54 Reviewing call history ..........................37 Limited warranty ..........................................55 Dialing options ........................................ 38 Technical specifications ...........................57 Display dial ................................................. 38 Index Deleting call history entries ........... 38 Index .....................................................................58 Saving a call history entry to the directory ...................................... 39 Saving a call history entry to a speed dial location .....................40 Reasons for missing caller ID information ................................................41 Getting started Installation preparation You must install the power See pages 5-6 for easy adapter before using the instructions. telephone. If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack (pages 5 and 6). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. Your product may be shipped with a protective sticker covering the telephone base display - remove it before use. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. 1 Getting started Quick reference guide / CID/ While in a menu, Press to display call history information when the press to scroll up telephone is idle (page 37). or down. When entering numbers or names, press to move the cursor to the left. /DIR LINE 1, LINE 2 Press to enter Press to make or the directory answer a call on when the the selected line telephone is idle (page 20). (page 33). When entering CONF numbers or Press to initiate a names, press to three-way conference move the cursor call (page 24). to the right. HOLD Press to place a call on hold (page 23). REDIAL MENU/ENTER Press to dial the last number Press to enter the dialed when the telephone is off main menu (page 13). hook (page 22). While in a menu, press When the telephone is idle, to choose an item, press to display the last five or save an entry or numbers dialed. You can choose setting. to dial a displayed number CANCEL (pages 22). Press to cancel an operation FLASH and go back to the previous menu (page 13). During a call, press to answer an incoming call when you receive a Press and hold to return to call waiting alert (page 23). idle mode (page 13). REMOVE Pause Press to delete the displayed Press to insert a two-second dialing pause in directory, or call history entry (pages a number stored in the speed dial memory 34 and 38). or directory (pages 28 and 32). While