02 // 2019 Mobility magazine for the workshop 02 // 2019 EURO 4.50 MOBILITY MAGAZINE FOR THE WORKSHOP WORKSHOP THE FOR MOBILITY MAGAZINE 360°– SERVICE Into the future — worry free OUR– HEART BEATS FOR THERMAL MANAGEMENT Behr Hella Service to become MAHLE YOU– MAKE THE WORLD BETTER Doing good with MAHLE CATCHING THE DRIFT Booming popularity of drifting worldwide 04 – CONTENTS 360° SERVICE – DO IT & GET IT MAHLE INSIDE 34 04 360° SERVICE 10 YOUR NEW MAHLE Into the future SERVICE WORLD – —worry free MAHLE CustomerCare YOU MAKE THE Portal WORLD BETTER 22 LOUIS HELPS From professional to professional, The forgotten thermostat 12 OUR HEART BEATS FOR THERMAL MANAGEMENT To get ahead, you need to think ahead. We’ve 24 LOUIS RECOMMENDS Behr Hella Service to EDITORIAL successfully developed from a traditional parts Changing transmission become MAHLE supplier into the world’s largest systems solution oil and filters provider for the powertrain—regardless of the drive 34 YOU MAKE THE WORLD concept. Beginning in 2020, following the full inte- 30 WHEN DIESEL SWEATS BETTER gration of Behr Hella Service, we’ll also be provid- MAHLE CleanLine Doing good with MAHLE ing a complete thermal management portfolio. 32 TIME IS MONEY Parts, workshop equipment, diagnostics, and ADAS: calibration in NEW ON THE MARKET services—we offer comprehensive OE competence under 3 minutes in the aftermarket from a single source. This is the 36 NEW ON THE MARKET fuel for the success of your workshop and the main More selection, more topic in this issue of MPULSE. SWEAT & GASOLINE quality, more efficiency And while we’re on the subject of “fuel”: our new 26 GREEN IS WINNING 38 AFTERBURNER ® 12 TechPRO Digital ADAS makes calibrating assis- Four Motors Hot topics and latest tance systems much easier and reduces the bioconcept car news – whole process to three minutes. Find out how OUR HEART on page 32. If speed’s your thing, check out our 28 PASSION AND LEGENDS BEATS FOR articles on drifting, the legendary Solitude race- Solitude Revival 2019 THERMAL track, and the innovative Four Motors racing team MANAGEMENT with its bioconcept cars. 29 CATCHING THE DRIFT Booming popularity of Of course, this issue also contains technical tips, drifting worldwide info on new products, and glimpses behind the scenes at MAHLE Aftermarket. 30 We hope you enjoy reading this issue and that it gives you fresh perspective for your work! – WHEN DIESEL 29 SWEATS – CATCHING Olaf Henning THE DRIFT Corporate Executive Vice President and General Manager MAHLE Aftermarket Register now at mpulse.mahle.com, and get your subscription delivered to your door free of charge. 360° MAHLE // DO IT & GET IT // 05 360° SERVICE In the last issue, we introduced you to our 360° product portfolio. But a successful workshop needs more than just spare parts. Technological change brings far greater challenges: automotive engineering is increasingly complex and maintenance ever more demanding. This makes systems solutions and comprehensive service even more important—for you and for your work. 360° MAHLE // DO IT & GET IT // 07 DAMAGE BROCHURES INTERCONNECTED AND TECHNICAL EASY-TO-USE SERVICE UNITS POSTERS CONNECTIVITY TECHNICAL MESSENGER VEHICLE TRAINING DIAGNOSTICS PROGRAMS REMOTE SERVICE PRACTICAL COURSES FITTING 360° E-MAIL INSTRUCTIONS EASIER HOTLINES FASTER 360° SERVICE SALES PARTNER MORE SUCCESSFUL TECHNICAL SEARCH TOOL ANIMATIONS – ONLINE CATALOG INSTALLATION AND AND E-SHOP HOW-TO VIDEOS TAILWIND FOR BRAND MAHLE CUSTOMERCARE PROTECTION PORTAL COMPLAINTS SERVICE YOUR SUCCESS – Work more easily Work faster Work more successfully Want to find spare parts quickly and With MAHLE, you save time on vehicle Knowledge is a real competitive advan- order them with minimum effort? Our identification and diagnostics. Our tage. MAHLE provides you with important digital solutions make it possible. For TechPRO® diagnostics solution is ready know-how and handy technical tips. This example, every MAHLE part is marked to identify the vehicle in just seven starts with training for trainees, specialists, with a QR code. After scanning the code, seconds. You can combine TechPRO® supervisors, and engineers as well as you’re taken straight to the MAHLE with MAHLE A/C service units and the practical courses on damage prevention. online catalog. No rummaging around, revolutionary TechPRO® Digital ADAS. MAHLE damage brochures describe both and no danger of selecting the wrong With TechPRO® Digital ADAS, calibration typical and rare cases. Every month, the MAHLE is no longer simply your parts supplier—MAHLE part! The new MAHLE packaging also of all driver assistance systems is com- Technical Messenger presents new tips is your solutions provider. We offer you an end-to-end makes handling easier: striking colors, pleted in under three minutes. No other and tricks to help you become more confi- solution, particularly when it comes to diagnostics and concise information, and a clear design system on the market can do this! Read dent at cracking those technical nuts. You workshop equipment. On the following pages, we show ensure that you quickly find what you’re the article on page 32 to find out more. can also access various fitting instructions, you how our products and services come together to looking for in your day-to-day work. installation videos, technical animations, and posters at any time via the Internet. form an integrated system. From the end of 2019, the new MAHLE CustomerCare portal will also be available to offer you optimal customer service. We also present our 360° services, which support you right from the initial customer inquiry Read the article on page 10 for more. through the fully serviced vehicle. The result? Perfectly satisfied customers. At the same time, our services and solutions help you save time so you can work more productively and ultimately earn more money. You take care of the important things: maintenance, repairs, and servicing. We give you the best possible support and offer services that ease your workload. That’s the idea behind the 360° MAHLE service. 360° MAHLE // DO IT & GET IT // 09 – 360° SERVICE 360° FIT FOR SPARE A/C PARTS: THERMAL › Compressors › Control units Cabin filters MANAGEMENT › › Cabin heat exchangers – › Filter-driers and accumulators › Expansion valves and orifice tubes › Condensers › Evaporators › Switches › Actuators › Blower fans and control units › Compressor oils Frank runs an independent vehicle workshop in Stuttgart/Germany. He and his employees are usu- ally left to their own devices. So, he appreciates the value of a partner that offers all-round support: Frank not only gets spare parts from MAHLE but also relies on our range of accessories, workshop 360° equipment, and workshop services. ALL YOU NEED He explains why: FOR A/C SERVICE WORKSHOP SERVICES: “We’re doing more and more in the area of air condi- EQUIPMENT: tioning and cooling, as e-mobility is making thermal › Thermal management training management increasingly important. MAHLE knows › Workshop equipment for Remote Service what we need and offers the full thermal manage- › ACX A/C service units › ACX user videos ® ment range: parts and accessories, equipment, and › Diagnostics with TechPRO › Fitting instructions › Refrigerant analysis units › Installation videos services—everything fits together and is perfectly › Refrigerant recovery unit (ROU) matched. This saves us time and money.” › A/C system flushing with flushing kit Our heart beats for thermal management Starting January 1, 2020, the complete thermal manage- ment range will be available from a single source—because Behr Hella Service is becoming MAHLE. Find out all you need to know in our leading article from page 12 onward. MAHLE CustomerCare // MAHLE INSIDE // 11 WORKSHOPS ServiceTicket. – DEALERSHIPS Dealerships: Send us your questions and complaints directly. Workshops: Send us your technical YOUR questions. DEALERSHIPS MarketBarometer. NEW Info on our product coverage, new products, vehicle populations, sales potential, and much more. MAHLE WORKSHOPS E-catalog. DEALERSHIPS All spare parts with part number SERVICE and technical drawings—available for download. WORLD DEALERSHIPS E-shop. Everything you need. Easy to order, – fast delivery. The digital MAHLE cus- WORKSHOPS TechnicalNews. tomer portal is your key DEALERSHIPS Useful documents and handy tips. to our service world. In the last MPULSE, we WORKSHOPS Training. announced that it would DEALERSHIPS Information and booking system be open both to work- for technical training programs shops and to dealerships from MAHLE. at the end of 2019! Find out here what it can offer WORKSHOPS Marketing. you. Just register and DEALERSHIPS Sales and information materials— away you go! PoS items, brochures, promotional gifts, and much more. WORKSHOPS Also for tablet or smartphone. DEALERSHIPS Register here for free: WWW.CUSTOMERCARE.MAHLE.COM. Thermal management // MAHLE INSIDE // 13 – OUR HEART BEATS FOR THERMAL MANAGEMENT – Beginning January 1, 2020, Behr Hella Service will be called MAHLE. How will this affect you? We’ll answer your questions on the following pages. First things first: you won’t notice any changes until the end of 2019. Starting in 2020, you’ll receive all your thermal management spare parts in the BEHR brand, plus workshop equipment and diagnostics as well as other services from a single source. Thermal management // MAHLE INSIDE // 15 OUR HEART BEATS FOR THERMAL MANAGEMENT – THE BENEFITS HELLO, FOR YOU › Benefit for existing Behr Hella Service customers: Direct access to the complete MAHLE Aftermarket range in original equipment quality. FUTURE! › Benefit forMAHLE customers: All thermal management products and solutions now available from a single source – › Benefits for everyone: Support throughout the transition process. High level of availability. Future-proofing in thermal management. Systems know-how, not only in engine cooling & air condi- tioning, filtration, and workshop equipment & diagnostics, but also in engine components & turbochargers, starter motors & alternators, and e-mobility & electronics. To own the future, you have to make yourself future proof. Through strong strategic partner- ships, for example. After all, you can achieve so much more as part of a team.