EMTEL LTD MC VISION LTD c/o MC VISION LTD Leclézio Street, Curepipe, Mauritius (230)6021818 Leclézio Street, Curepipe, Mauritius (230)6021818 Business ReGistration No : C06006174 VAT ReGistration No : VAT20064557 Business ReGistration No : C06018639 VAT ReGistration No : VAT20168416 Summary of terms and conditions: Pay TV Services Phone and Broadband Availability Once your application is accepted, your CanalBox subscription Gives access in diGital or By siGning the Sales Order Summary form you acknowledge that Emtel’s Double Play otherwise to the MC Vision’s Programmes, with or without a digital satellite decoder to Services may be subject to the availability of adequate broadband internet connection. receive those ProGrammes via the Eutelsat W3C satellite system or any other system In the event that the Double Play service cannot be installed, you may choose to which may replace it, or throuGh such other systems as may be used from time to time subscribe to MC Vision’s Pay TV offer only. In such a case, the monthly subscription fees by MC Vision Ltd for Pay TV only shall be applicable and the terms and conditions for Emtel’s Double Play Services shall not apply. Pay TV Services Equipment Your Broadband Allowance In case of loss, damaGe, theft, or tamperinG of any Equipment at your premises, the Your CanalBox subscription entitles you to an Unlimited Monthly Data Allowance. charges applicable are listed in MC Vision’s conditions of subscription annexed. All HiGh Speed Unlimited Broadband Internet Offers are governed by a Fair UsaGe Policy, which can be found on www.canalplus-maurice.com and www.emtel.com PLAY Service Equipment Broadband Speed In case of loss, damaGe, theft, or tamperinG of any Equipment at your The HiGh Speed Unlimited Broadband Internet Offer is a best effort service. The premises, the followinG replacement charges will apply: packaGe that you have selected will provide you with: For Internet 10Mbps – an Internet Download Speed of Up to 10Mbps and an Internet - Modem Replacement - Rs 2,500 (VAT incl) Upload Speed of Up to 1Mbps - Decoder Replacement – Rs 8,000 (VAT incl) For Internet 20Mbps – an Internet Download Speed of Up to 20Mbps and an Internet - Power Supply – Rs 200 (VAT incl) Upload Speed of Up to 2Mbps Downloading means receivinG a file from another device and Uploading means sendinG a file from your device to another system. It is possible to upload and download at the same time, but it may cause slower transfer speeds. Fixed Phone Call Rates and Features Your CanalBox subscription includes: - Free calls towards local fixed telephone numbers within Mauritius, RodriGues and Agaléga up to the limit of the free allocated calls The following are excluded from your subscription: - Any excess calls towards fixed telephone numbers above the limit of free allocated calls - All calls towards mobile telephone numbers within Mauritius, includinG RodriGues and AgaléGa. These will be charged at the applicable Emtel rates available on www.emtel.com PLAY Service Your CanalBox subscription allows you to have access to the PLAY service, via a kit (a SIM-connected modem, a decoder and a cable connecting the modem and the decoder) provided by MC VISION. The PLAY service allows you to have access to Catch Up content or any content as may be decided by MC VISION from time to time. Access to the PLAY service content is only open to a qualifying subscriber. A qualifyinG subscriber is a subscriber who has subscribed to the: 1) Bollywood+ bouquet or any hiGher bouquet; and 2) CanalBox service. The criteria for qualification may be modified at any time at the sole discretion of MC VISION. MC VISION reserves the riGht to charge a subscription fee for the PLAY service. In the event MC Vision decides to charge its subscribers for the PLAY service, MC Vision will Give its subscribers one month’s prior written notice. Access to the PLAY service and its content is dependent on you havinG an adequate broadband internet connection. Upgrade or Downgrade of Double Play service - You can upgrade your Double Play Services only once per month during your Minimum Subscription Period. Your 12 months Minimum Subscription Period will remain the same. - You can also downgrade your Double Play Services, by one level, and only once per year. For example if you have a 20Mbps plan, you can downgrade to a 10Mbps plan only. Double Play Services Equipment In case of loss, damaGe, theft, or tamperinG of any Equipment at your premises, the followinG replacement charges will apply: - Modem Replacement - Rs 2,500 (VAT incl) - Power Supply - Rs200 (VAT incl) EMTEL LTD MC VISION LTD c/o MC VISION LTD Leclézio Street, Curepipe, Mauritius (230)6021818 Leclézio Street, Curepipe, Mauritius (230)6021818 Business ReGistration No : C06006174 VAT ReGistration No : VAT20064557 Business ReGistration No : C06018639 VAT ReGistration No : VAT20168416 Common terms and conditions of Emtel Ltd and MC Vision Ltd for the CanalBox Service applicable to Emtel’s Double Play Services and MC Vision’s Pay TV Services. A full set of the applicable terms and conditions is available on www.emtel.com and www.canalplus-maurice.com ABOUT CANALBOX SERVICE Your CanalBox subscription includes: - Pay TV service - HiGh Speed Unlimited Broadband Internet Service - A Fixed line service - 1 Fixed Phone - Access to PLAY service You may benefit from a CanalBox subscription only if you have subscribed to one of MC Vision’s Pay TV Services. The Pay TV and PLAY services are provided by MC Vision Ltd. The other services ("the Double Play Services") are provided by Emtel Ltd. Minimum Subscription Term Both Double Play and Pay TV Services are provided with a Minimum Subscription Period of twelve (12) calendar months, which starts (upon your application being successful) from the date of installation of the CanalBox service at your premises. This Agreement shall thereafter be automatically renewed for further successive periods of 12 months each unless a written notice is received 1 month prior to the anniversary date of a renewal. Security Deposit An interest free security deposit shall be made by the subscriber to MC Vision at the time of the subscription. The amount of the security deposit shall be Rs 1,000, or any other amount as may be determined. Should the subscriber wish to terminate the Agreement, the refund of the security deposit will only be processed where it has been approved by Emtel and subject to all amounts due or which may be owed by the subscriber have been fully paid up. The security deposit or any part thereof shall be reimbursed either by cheque or by bank transfer within a delay of three (3) months from the date MC Vision receives a request for refund. Where the subscriber terminates this Agreement before the expiry of the Minimum Subscription Period of twelve (12) calendar months, he shall automatically forfeit the whole amount of the security deposit and any outstanding amount due shall be paid by the subscriber. Installation of CanalBox Services and Applicable Charges The followinG charges may apply upon installation of and/or during your CanalBox service subscription: - Installation CharGes - On-site Troubleshooting CharGes - Relocation of Service CharGes Early Termination Charges and Other Charges In case you wish to cancel your subscription prior to the end of the Minimum Subscription Period, an Early Termination Charge (“ETC”) fee shall apply. - The ETC is calculated as follows: your current plan's Monthly Subscription fee, multiplied by the number of remaining months until the end of your first Subscription Period, to which shall be added the value of any gratuities offered in that first Subscription Period. - No ETC is payable by you if the CanalBox Service cannot be installed. Late Payment Charges (“LPC”) shall apply in case you do not pay any or all balances owed to MC Vision by the due date. The LPC are equal to 10% of the outstanding balance owed. Billing All payments under this Agreement, unless specified, shall be effected by Direct Debit from the subscriber's bank account in Mauritius only. Your monthly charGes payable shall be sent to you by SMS or Email at the end of each month. Tariffs charGed on contract are applicable on a Direct Debit payment mode only. For mode of payment other than Direct Debit or unsuccessful Direct Debit presentation, MC VISION may apply an extra charge of Rs50 (VAT incl) on your monthly bill. A request for the monthly bill to be sent to you by email or post can be made to MC Vision if you wish to have a detailed bill. Your first payment will include: - On a pro-rata basis, the number of days of Double Play service consumed during the month of subscription - One month subscription fee in advance - Any additional chargeable calls done throuGh your CanalBox voice service (durinG the month of subscription) Your recurrent payment will include: - One month subscription fee in advance - Any additional charGeable calls done throuGh your CanalBox voice service (durinG the month of subscription) This document is a summary only. Full leGal terms & conditions of both Pay TV and Double Play Services (“Terms and Conditions”) are available on www.canalplus-maurice.com (for both Services) and on www.emtel.com (for the Double Play Services). If you have any queries, please call us on 602 1818 or mail us on [email protected] DECLARATION OF SUBSCRIBER 1. The above personal details are true and accurate in every respect. 7. I / We agree to be liable for all fees and charges 2. I am / We are aware that signature implies acceptance of the offer to subscribe to the 8. Emtel and MC Vision reserve the right to reject the present application within a delay above CanalBox service and also implies acceptance of the conditions herewith of 8 business days from the date the present application is received by MC Vision’s annexed and more fully set out in the Terms and Conditions available at Head Office, without having to ascribe any reason therefor and without incurring www.canalplus-maurice.com and www.emtel.com.