Transport for London Annual Report and Statement of Accounts 2008/09 MAYOR OF LONDON Transport for London >Contents > The year at a glance 4 > Message from the Mayor 6 > Commissioner’s foreword 8 > Operational performance 10 > Expanding public transport capacity 12 > Smoothing traffic flow 20 > A revolution in cycling and walking in London 26 > Delivering our London 2012 transport projects 32 > Improving safety and security 36 > Improving the travel experience in London 44 > Delivering sustainability 56 > Improving efficiency, equality and partnerships 66 > The Mayor’s Transport Strategy 74 > Statement of Accounts 80 > Chief Officers 160 > Members of TfL 161 > Directors of Crossrail Ltd 163 > Membership of TfL panels and committees 164 > Remuneration 166 3 Transport for London > Annual Report and Statement of Accounts 2008/09 >The year at a glance >April 08 >May 08 > The refurbishment of the District > An extra 440 police officers line fleet completed 11 months announced to tackle bus crime early and under budget and antisocial behaviour > London Overground stations > Metronet Rail transferred to deep-cleaned and revitalised TfL control >June 08 >July 08 > Free travel announced for > Royal Assent received for the war veterans, war widows Crossrail Act with the project on and widowers track for delivery in 2017 > Alcohol banned on TfL’s > Additional charging points transport network announced for electric cars >August 08 >September 08 > Thirty British Transport Police > Designs for new air-conditioned Neighbourhood Policing trains unveiled for the teams launched Metropolitan, Circle, District and > Summer of Cycling campaign Hammersmith & City lines events held to boost pedal power > The roll-out of 61 custom-built Dial-a-Ride vehicles announced 4 The year at a glance >October 08 >November 08 > A six-month trial of live CCTV > Record funding announced for started on a north London local transport initiatives bus route > Plans revealed for new London > Access to the Shepherd’s Bush Cycle Hire Scheme area was greatly improved with a range of new transport links >December 08 >January 09 > Winning designs > Half-price bus and tram travel announced for A New Bus introduced for Londoners on for London competition Income Support > Twenty-five new, eco-friendly > Woolwich Arsenal Docklands hybrid buses entered service Light Railway extension opened ahead of schedule >February 09 >March 09 > A £326m upgrade of London > Consultation started on a permit Overground started, which will scheme to coordinate roadworks provide greater passenger benefits and smooth traffic flow > The second phase of the > Smarter Travel scheme launched East London line extension in Richmond given the go-ahead 5 Transport for London > Annual Report and Statement of Accounts 2008/09 >Message from the Mayor During the Mayoral election hard to overcome the collapse of Metronet, and to ensure that the vital upgrades that Londoners called for a new London needs are continued. Extra funding approach to transport in was secured to complete the second phase the Capital. of the East London line, and other projects essential to the 2012 Games are being They urged us to deliver a better, cleaner, delivered on time and budget. greener and safer transport system, and to do so while making value for money The wheels are now truly in motion to create for farepayers and taxpayers our guiding a cycling revolution in London. Funding for principle. This has become even more cycling is now at record levels, we have essential given the financial crisis that has unveiled the first two Cycle Superhighway gripped the world. If ever there was a time pilot routes, and we will soon have our Cycle for targeted and wise investment in a Hire Scheme in place. This will encourage transport system – this is it. This new thousands more people to get biking – approach is what I pledged, and over the helping us cut congestion and pollution. last year we have worked indefatigably to A range of measures are underway to deliver on that promise. improve traffic flow, including re-phasing I recently had the pleasure of donning the traffic lights and cracking down on badly high-vis jacket to start the construction of planned roadworks. We are into the Crossrail, sinking the proverbial spade (or in detailed design phase to introduce a new this case futuristic pile-driving machine) into bus based on the iconic Routemaster, fit the mud and water of a Canary Wharf dock. for the 21st century, and the first of the This is the start of the biggest infrastructure withdrawals of the dreaded bendy buses project in Europe, which at its peak will are on course for this summer. employ up to 14,000 people, and upon We have set about improving London's completion will revolutionise the way streets – removing unnecessary clutter and Londoners travel. investing in forward-thinking shared space But we need more if our city is to continue schemes. We have fundamentally changed to prosper – and key to this is the Tube. the way that local improvements are London Underground has worked incredibly delivered – working much more closely with 6 Message from the Mayor the boroughs through the City Charter and a new Local Implementation Plan process that makes it easier for boroughs to plan ahead. I have sought to ease the burden on those hit hard by a stuttering economy. We have extended the half-price discount scheme for those on Income Support to those on Job Seekers' Allowance and war veterans, and have introduced the 24-hour Freedom Pass. The punitive emissions charge has been dumped, and the western extension of the Congestion Charge zone is on course to go the same way. However, a transport network is only truly great if people feel safe using it. The extra police we have introduced have supported an 18 per cent drop in bus-related crime. tenacity and professionalism. An immense There has also been a fall in crime on the amount has been delivered in a short Tube network, with the alcohol ban helping space of time. But much more is to be to make travelling more pleasant. We have done, and the best is still to come over also continued to target the scourge of the coming years. illegal cab touting. All this has been done while delivering better value. Significant savings have been made at Transport for London (TfL), including the cancellation of the former Mayor’s unfunded projects, and this principle will continue. My thanks to the management, staff and Boris Johnson Board of TfL for delivering all this with Mayor of London 7 Transport for London > Annual Report and Statement of Accounts 2008/09 >Commissioner’s foreword We have gripped the Mayor’s settlement from Government taking us to 2017/18 and it is absolutely essential transport agenda and got on that this remains in place. Rebuilding the with the job of implementing it. Tube and delivering Crossrail are two of In terms of our core operational delivery, the most important infrastructure London Underground carried almost projects this country has seen in decades 1.1 billion passengers in 2008/09, the and they must be delivered, on time and highest in its 146-year history. Reliability to budget, if we are to provide the greater improved and customer satisfaction reliability and capacity that London levels are at an all-time high, despite an urgently needs. It is not a question of intensification of planned closures while ‘either/or’ – we must have both. we rebuild the Tube’s ageing infrastructure. The quid pro quo, of course, is that TfL Bus passenger numbers rose to must clearly demonstrate delivery of value 2.2 billion and already high levels of for money. We have already instigated an customer satisfaction improved further. Operating Cost Reduction programme (see More services were run than ever before p67) that will deliver at least £2.4bn of with new links and greater capacity savings. This is part of our ongoing introduced where needed. Further commitment to provide maximum value for significant progress was made in improving taxpayers’ and farepayers’ money while London Overground services and stations. protecting front line services. Our pursuit of savings and efficiencies will be relentless. The huge programme of investment under way in London’s transport We have also made good progress in infrastructure will further improve delivery strengthening our work with key partners, of our core services, enabling London’s particularly London’s 33 boroughs. This future growth and prosperity. However, includes introducing much greater flexibility the financial challenges faced by TfL into TfL funding of local transport projects. remain intense. We have a £39bn funding 8 Commissioner’s foreword This glance over the past year would not be complete without acknowledging the exemplary leadership of Tim O’Toole who stepped down as Managing Director of London Underground in April 2009. During his six years at the helm, Tim led the organisation to its highest levels of performance while carrying record numbers of passengers – all at a time of great transformation. Tim’s leadership in responding to the July 2005 terror attacks in London was simply inspiring. He will be sorely missed, both as a colleague and a friend. We all wish him the very best. Another thank you must go to Sir David Bell, Chairman of the new London Transport Museum charity, as well as his There is much left to do, and we are fellow trustees. In 2008/09 the Museum getting on with it. completed a very successful first year as TfL’s heritage preservation and education charity. It achieved record visitor numbers, won nine awards and mounted four special exhibitions. I’d like to express my gratitude for all their support and hard work on the Museum’s behalf during the year.