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Internet Connectivity (Per Mbps burstable to 50 Mbps). Overage charges apply. 3.0 Network Infrastructure 1.0 Firewall (Firewall, Intrusion Prevention, Anti-Virus, Anti-Spyware, and Site VPN) 1.0 CARL.X Core Services (SaaS) 1.0 SSL Certificates for CARL•Connect Discovery, Staff, and SMARTPages 2.0 Data Backup Services 1.0 %LG6\QF S %URZDUG&RXQW\%RDUGRI 7(&3 &RXQW\&RPPLVVLRQHUV Broward County Library RFP No. [rfpnumber] - Integrated Library System Submitted by: The Library Corporation 1355 S Colorado Blvd, Suite C800 Denver, CO 80222 Federal Identification No.: 84 -1583376 Toll Free: 800.325.7759 Fax: 303.758.0606 Visit us online at TLCdelivers.com %LG6\QF S %URZDUG&RXQW\%RDUGRI 7(&3 &RXQW\&RPPLVVLRQHUV TABLE OF CONTENTS Proposal Contents PRODUCT/SERVICE SPECIFICATIONS .................42 2.1 Configuration Specifications ...............................................42 2.2 Functionality Specifications ...............................................50 2.3 IMPLEMENTATION SPECIFICATIONS ...............108 2.4 SYSTEM AVAILABILITY, MAINTENANCE AND SUPPORT ............................111 Functionality Checklist for Next Generation Integrated Library System (NGS/ILS)................115 Functionality Checklist for Discovery Services (DS) .......... 1 Appendices & Attachments ...... 7 %LG6\QF S %URZDUG&RXQW\%RDUGRI 7(&3 &RXQW\&RPPLVVLRQHUV ABOUT US 24/7/365 UNPARALLELED SERVICE TLC provides you with advanced technological solutions WHO WE ARE supported by an outstanding and unexpected level of service. Our customer service is unmatched in the automation The Library Corporation industry. Call TLC for information or assistance. A person – (TLC) was established in not a machine – will answer. You’ll get what you want without 1974 with one purpose: To wandering through a voicemail labyrinth. That’s service you serve libraries with can depend on. advanced automation A VERY DEDICATED TEAM solutions. We stand out in TLC libraries benefit from an uncompromising knowledge today’s market of vendor base in a resource of people that care. Seventy percent of takeovers because our TLC employees have been with the company for at least five founders still own and years, while over 60 percent have logged a decade or more of operate TLC. service! You get a knowledge base unsurpassed in the industry. You get a core group of TLC staff that knows you When you partner with and cares about you. At The Library Corporation, it is not just TLC, you’re assured of about the bottom line; it is also about our customers and product continuity, on­ employees. going development and support, and corporate EXCELLENCE TLC provides premier automation, cataloging, and data stability. TLC is here today services to more than 4,500 public, school, academic, and and tomorrow. We’re the special libraries worldwide, ranging from single-site facilities to company you can depend massive metropolitan systems. We are certified by the U.S. on. General Services Administration, Women’s Business Enterprise National Council, and the Women Owned Small Business Federal Contracting Program. %LG6\QF S %URZDUG&RXQW\%RDUGRI 7(&3 &RXQW\&RPPLVVLRQHUV COMPANY HISTORY While the library landscape continues to change due to ongoing corporate mergers and acquisitions, TLC holds true. The Library Corporation is celebrating over 40 years of providing library services to all libraries, from single-site installations to the largest and busiest systems in the world. %LG6\QF S %URZDUG&RXQW\%RDUGRI 7(&3 &RXQW\&RPPLVVLRQHUV TLC’s CARL TLC’s CARL automation system is made better through its years of significant use by some of the largest public libraries in the world. TLC has achieved and maintained a reputation for beautiful software – software that looks fantastic, software that anticipates public library scenarios, and software that delivers a richer library experience, for 40 years. Experience has taught TLC to adapt to technology trends inside and outside the library industry, and that is showcased through CARL. TLC is trusted by the world’s largest, busiest libraries. %LG6\QF S %URZDUG&RXQW\%RDUGRI 7(&3 &RXQW\&RPPLVVLRQHUV ʹͳǡʹͲͳͺ ͻͷͶǦ͵ͷ͹Ǧ͸ʹͺͶ ǡ ȋȌ Ǥ ǡ ʹͲͳͲǤ ̵Ȉ ǡ ǡǡ ǤȈ Ǥ ǦǤȈǯ Ǥ Ȉ Ǥ ǡ Ǥ Ȉ Ǥ ǡ Ǥ ͳͲͲΨ Ǥ Ǥ Ȉ ǡ ǣ x Ǧ Ǥ x Ǥ %LG6\QF S %URZDUG&RXQW\%RDUGRI 7(&3 &RXQW\&RPPLVVLRQHUV x ǡ ͳʹǦǤ x Ǥ Ǥ ǡ Ǥ x ǡ Ȉ Ȉ Ǥ ̶̶ Ȉ ȋȌ Ǥ Ȉ Ǥ ǡ ǡ Ǥ ǡ Ȉ ͺ͸͸ǦͶͲͺǦͺͶͷͲ ̷ Ǥ %LG6\QF S %URZDUG&RXQW\%RDUGRI 7(&3 &RXQW\&RPPLVVLRQHUV Get in touch The Library Corporation | Don West 1355 S Colorado Blvd, Suite C800 Denver, CO 80222 [salesrepphonenumber] [salesrepemail] www.TLCdelivers.com %LG6\QF S %URZDUG&RXQW\%RDUGRI 7(&3 &RXQW\&RPPLVVLRQHUV PRODUCT/SERVICE SPECIFICATIONS 2.1 CONFIGURATION SPECIFICATIONS TLC’s Hosting Service TLC’s Hosting Service is housed at ZAYO, a state-of-the-art, nation Tier-III data center with full redundancy of Power, HVAC, and Network (including multiple providers in a blended configuration for Internet connectivity). Many libraries don’t have this level of redundancy in their own facility. ZAYO is an award-winning and internationally recognized leading provider of hybrid cloud hosting and data center solutions located in Denver, Colorado. Their state-of-the-art monitoring system provides real-time data on equipment operation, enabling easy system management and instant identification of problems. ZAYO is also winning recognition for embracing an environmentally friendly approach to IT Infrastructure as a Service. With high-density data centers located in every U.S. time zone, ZAYO’s national reach enables multi-site redundancy, managed backup and secure disaster recovery including cloud-based DR solutions. Hosted Service & Maintenance include: x State-of-the-art hosting facilities with redundant data communication lines and load balancing to ensure the best performance x All security and virus protection x Nightly backup x Database monitoring x Operating System updating x Database configuration and updating x TLC Software updating x The fastest possible response time for any server-related issues Additional services that TLC provides as part of TLC Hosting include: Protection against the most common causes of outages (power spikes/failures, fire, and flood). We utilize APC and Minutemen equipment to clean up the line-in power and provide a failsafe should our facility experience a sudden loss of power. If the outage lasts longer than 30 seconds, our 100Kw generator takes control ensuring that communications continue uninterrupted. It is fully automatic and integrated to ensure that communications remain seamless. The data center environment is monitored around the clock by automated equipment to detect increased levels of heat or humidity. Should an issue arise, the monitors immediately take action and contact key personnel. Additionally, TLC’s Hosting Service provides a virtualized solution where the Library has their own, dedicated virtual servers between physical hosts as needed for maintenance, performance, and fail over. TLC’s solution also includes monitoring, management, and administration of the environment: 1. TLC monitors the equipment.