HALLS HANDBOOK 2021-2022 CONTENTS PAGE 2 LIVING IN HALLS 9 ACCOMMODATION FEE’S Welcome 3 Guests 9 AND LICENCE 13 UUK Accreditation 3 Single Sex accommodation 9 Paying Rent 13 Student Code of Conduct 3 Music and Noise 9 Leaving your ACCOMMODATION SERVICES 4 Smoking 9 Accommodation Early 13 Your Hall Provider 4 Neighbours 9 Room Change 13 Your Halls Team 4 Room access 9 WELLBEING 14 Hall Officers 4 MAINTENANCE & REPAIRS 10 Student Services 14 Accommodation Portal 4 How to report maintenance 10 Student Hub 14 Accommodation Contacts 4 Room access for University Medical & PRE-ARRIVALS & MOVING IN 5 maintenance 10 Wellbeing Centre 14 Be Prepared 5 Emergency Maintenance 10 UPSU 14 Resident FB groups 5 Maintenance Response DEPARTURES & GENERAL 15 Accommodation Live Chat 5 Times 10 Summer Accommodation 15 Damages 10 Returner accommodation 15 Home at Halls App 5 CONTENTS Arrivals Day 5 HOUSEKEEPING & Checkout 15 FACILITIES 6 SUSTAINABILITY 11 Sports and Activities 15 Your Student Reception 6 Cleaning 11 University Useful contacts 15 Bedroom Contents 6 Bins 11 CAMPUS MAP 16 Kitchen Facilities 6 Sustainability 11 Bicycle and surfboard Recycling 11 storage 6 Room Inspections 11 Contents Insurance 6 Pests 11 TV Licence 6 SECURITY AND SAFETY 12 SETTLING IN 7 Campus Security 12 Inventory 7 Fire Safety 12 Wifi 7 Electrical Safety 12 Parking In Halls 7 First aid & Mental Health Your Address & Post 7 First Aid Support 12 Residence Life Events 7 Prohibited Items In Halls 12 Laundry 8 Hall User Guide 12 2 Welcome to University- Managed Halls of Residence Welcome to your new home! We hope you enjoy living and studying as part of a thriving halls community, making new friends and many memories. Living away from home for the first time can be daunting so YOUR our friendly Accommodation team is here to help you settle in. Please read the information in this handbook carefully to ensure you get the most out of your time living in halls. SERVICES Accommodation YOU can Trust The University of Plymouth is signed up to the Universities UK Code of Practice for Student Accommodation. The Code outlines best practice and provides benchmarks for the management and quality of student housing in the Higher Education sector. For further information, or to download a full version of the UK Code of Practice, please visit the Universities UK website. The Student Code of Conduct All University of Plymouth students ACCOMMODATION are expected to behave appropriately and are bound by the Student Code of Conduct. Please visit the Student regulations, policies and procedures section on our website to view all the current policies relating to living and studying at the University of Plymouth. 3 THE ACCOMMODATION TEAM & available slots. These may be in THE ACCOMMODATION PORTAL UPP HALL PROVIDER person, by zoom or telephone call During your stay in University- back and include early evening slots The Accommodation Team are here managed halls you will be required for your convenience. to help throughout your time as a to use the portal to pay your rent, resident in University-managed halls. Hall Officers can assist with: book appointments and make We are available to assist you with • Any concerns you have amendments to your booking should information and offer signposting to • Advice about your licence you be required. It is best to keep a both University and non-University • Resolving complaints note of your log in credentials as you support services. • Assisting with communal living will be required to log in throughout issues the year. If you experience any issues Our halls are provided in partnership • Serious Incidents in halls regarding accessing the portal please with UPP (University Partnership get in touch with the team by emailing Programme), the UK’s leading YOUR HALLS DUTY TEAM [email protected]. provider of on-campus residential and academic accommodation Available 11am – 11pm 365 days a year ACCOMMODATION CONTACTS infrastructure. The duty Halls Team are here to provide day to day support to students Halls Team Duty Phone SERVICES UPP own and maintain the buildings, (11am – 11pm) manage the Home at Halls app and living in University-managed halls 07515 535834 provide reception and postal services as well as run a range of Residence for residents, while the University’s Life events. Your Halls team consists The Accommodation Team Accommodation Team provides a of Assistant Hall Officers who are [email protected] range of support for you including assisted by Student Hall Ambassadors Hall Officers welfare and conduct support and are and can be contacted by either phone [email protected] available 365 days a year. This support or via social media between the hours includes Hall Officer appointments, of 11am - 11pm to provide support and UPP Student Village Reception your on duty Halls team, Residence Life answer your questions about living in 01752 582984 events, competitions and giveaways, Plymouth. The team aim to resolve any issues you report immediately but can UPP Francis Drake Reception exclusive to our community. Wellbeing 01752 582990 and welfare services and 24/7 security escalate issues to our Hall Officers if are provided by the University’s necessary. The Halls Team are based Security Emergency only specialist teams. on campus during duty times and can (11pm – 9am) also assist with: 01752 588400 HALL OFFICER SUPPORT • Lock outs UPP Reception ACCOMMODATION Hall officers are available Monday • Trip switches [email protected] - Friday to provide support and to • Signposting to University services deal with more serious issues and • General queries complaints. If you would prefer to • Informal visits in response to discuss any issues you may be facing concerns e.g. excessive noise privately, you can book a confidential appointment with a Hall Officer by visiting your accommodation portal and selecting the days date to see 4 Besides being super Kitchen essentials HOME AT HALLS APP A frying pan or wok Make sure you download the Home at Cutlery excited (and perhaps a Halls App! It is available to download Plates and bowls for free on most devices from your little nervous), preparing Mugs & glasses app store. We highly recommend Food and drink to move to University downloading upon arrival as it can be Utensils used to: can also be stressful Tea towels Cleaning products • Complete your inventory on arrival and daunting! The • Report maintenance issues GET TO KNOW YOUR HALL MATES • Receive mail notifications Accommodation Team BEFORE YOU ARRIVE • Attend online events are here to help make Join your exclusive resident Facebook • Perform room inspections group to meet your new neighbours and • Arrivals information your transition go as keep up to date with the latest events ARRIVALS DAY smoothly as possible. and news updates throughout your stay in halls. This day marks the start of your new journey! Arrivals Day is carefully BE PREPARED FRANCIS DRAKE co-ordinated, so you and your flat mates Not sure where to start? We’ve put MARY NEWMAN move in around the same time. A few MOVING IN MOVING together an essential check list to help weeks before you’ll receive an email RADNOR you prepare for your move into University- containing city route maps, temporary managed halls. Start small to make ROBBINS parking permits and a time slot to ensure moving less stressful and remember we the day goes smoothly. Our friendly PILGIRM are minutes away from shops such as team will be there to welcome you and to Dunelm, Wilco, and Primark. GILWELL help you unload and find your way. Bedroom & Bathroom essentials LIVE CHAT Duvet Duvet covers Our Halls Team are online between 14:00 Pillows – 16:00 every weekday to answer your Pillow cases Accommodation questions both before Flat bed sheet you arrive and throughout your stay. Just pop them a message to start chatting. Mattress protector PRE-ARRIVALS AND PRE-ARRIVALS Washing basket Clothes and shoes Not on Facebook? Follow us on Decorative items and pictures to and to stay up to date with make it homely campus news. Towels & flannels Toothbrush & toothpaste Toiletries Toilet roll Cleaning products 5 YOUR STUDENT RECEPTION A standard / loft room & bathroom BICYCLE AND SURFBOARD STORAGE facilities Francis Drake: 09:00:18:00 A limited number of bicycles and water- Student Village: 08:30 – 20:00 Your standard / loft room will include sports storage facilities are provided the following items free of charge. Please arrange this If you are living in the Student village with your hall reception upon arrival. your student reception is located on • Bed Please note: Bicycles and water- ‘Gibbon Street’ opposite Robbins • Desk sports equipment are not permitted Hall. If you are living on campus then • Desk chair in bedrooms or any communal areas your reception is located in Francis • Sink for health and safety reasons. Bicycles Drake hall behind Drakes Café. • A mirror above the sink must be stored in a bicycle storage Both receptions are run by the UPP • Under bed storage / storage space room within designated buildings or reception team, they are there to • Notice board the outdoor bicycle racks. If you have answer any questions relating to your • Shelving a bicycle, it is essential to insure it and accommodation, maintenance or post. • Wardrobe lock it. The University of Plymouth will UPP work closely with the University • Curtains not cover loss or damage to items in a Accommodation team and can help • Two WC’s (per flat of 8 people) hall storage area. direct your query to a specialist • Two shower rooms (per flat of 8 member of staff when required. You can people) CONTENTS INSURANCE FACILITIES use your receptions to find out about Click here to view your insurance Residence Life events or campus news KITCHEN FACILITIES documents.