Policy Center Requirements Operating Systems: The following operating systems are recommended to access Policy Center. Operating Systems Supported: Microsoft Windows Vista SP2 Microsoft Windows 7 Microsoft Windows 8 Microsoft Windows 10 * *There are some known issues with these Operating Systems. For more details, see ‘Known Issues’ section below. Internet Browsers: The following browsers are required to access Policy Center. If you currently use an older Microsoft browser than listed, or a non-Microsoft browser, you may receive other errors or experience other unknown issues. Browsers Supported: 32-bit Microsoft Internet Explorer 7+ 32-bit Microsoft Internet Explorer 8+ * 32-bit Microsoft Internet Explorer 9+ * 32-bit Microsoft Internet Explorer 10+ * 32-bit Microsoft Internet Explorer 11+ * *There are some known issues with these browsers. For more details, see ‘Known Issues’ section below. Additional Requirements:** Adobe Reader version 7 or higher (or a similar PDF viewer) Guidewire Document Assistant ActiveX plug-in **Required to view system generated documents. Microsoft Office 2007 or 2010 is suggested to view all other documents. You are responsible for uploading policy documents to Policy Center before and after submission of the application. Upload only what is needed. Most file types are acceptable. All documents will be retained according to TWIA’s document retention policy. Claims Center Requirements Internet Browsers: To provide the best user experience it is recommended to use browsers that support HTML5 & CSS3. Claims Center is a web application accessed through a web browser. There are tiered levels of support for web browsers: Tier 1 includes browsers used in testing environments. Tier 2 includes browsers that can present the core functionality and content, but may not be pixel perfect and may not to perform as well as Tier 1 browsers. Browser Tier 1 Version Tier 2 Version Internet Explorer (Desktop) 11, 10 9 Firefox (Desktop) 37 Chrome (Desktop) 41 Safari (Mobile) iOS8 Chrome (Mobile) Android KitKat Android Lollipop Known Issues for Policy Center: ActiveX plug-in: If the Guidewire Document Assistant ActiveX plug-in is not installed your computer, you will see the following error message in black text at the top of your browser screen: “Failed to load TemplateRunner ActiveX 32 bit control. Document editing will fail.” This message indicates that the plug- in is not installed, and you will not be able to view or print policy documents. If you continue to see this error message, you should accept the prompt to install the plug-in if you have administrative rights on your computer, or contact your IT department for support. Internet Explorer 8: You or your IT department will need to add a registry entry found in Microsoft KB323308. Internet Explorer 9+: You or your IT department may need to add twia.org to their list of trusted sites. Internet Explorer 10: There are two operational modes, Desktop and Metro. Guidewire only supports the Desktop version because Metro does not have the required ActiveX plug-in support. Internet Explorer 10/11: There is a feature called “auto clear” which can clear data in fields – and should not be utilized due to the fact this feature interferes with “masked” fields like phone numbers. You will be trained on how to avoid this feature and how to recover from it in the event you accidentally select this feature. Please refer to the following link for more information: http://answers.microsoft.com/en-us/ie/forum/all/disabling-auto-clear-button-inie10/791c1e52-27d6-428e-80cb- 206b165910d8 Internet Explorer 11: Certain features appear garbled or distorted on Internet Explorer 11. To fix this, add the page to Internet Explorer’s “Compatibility View Settings.” Please refer to the following link for more information: http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11. Windows 10: Microsoft Edge is the default browser in Windows 10 and is not currently supported. To access Policy Center on Windows 10 use Internet Explorer. http://answers.microsoft.com/en- us/insider/wiki/insider_internet-insider_ie/how-to-locate-and-open-internet-explorer-in/4b067f8b- a0dc-4fba-9e63-00fb14ea82e8 If you need assistance or clarification on any of these requirements, please contact TWIA’s Agent Services group at 1-800-788-8247, Option 7. .