FY 2027 HART Transit Development Plan

Hillsborough Area Regional Transit (HART) Transit Development Plan 2018 - 2027 Major Update Final Report September 2017 Prepared for Prepared by <ul style="display: flex;"><li style="flex:1">HART | TDP </li><li style="flex:1">i</li></ul>Table of Contents Section 1: Introduction.....................................................................................................................................1-1 Objectives of the Plan .........................................................................................................................................1-1 State Requirements ............................................................................................................................................1-2 TDP Checklist......................................................................................................................................................1-2 Organization of the Report..................................................................................................................................1-4 Section 2: Baseline Conditions......................................................................................................................2-1 Study Area Description .......................................................................................................................................2-1 Population Trends and Characteristics .............................................................................................................2-3 Journey-to-Work Characteristics........................................................................................................................2-7 Labor Force and Employment ...........................................................................................................................2-7 Major Activity Centers and Employers ..............................................................................................................2-9 Development Trends ........................................................................................................................................2-13 Tourist and Visitor Levels..................................................................................................................................2-13 Roadway and Traffic Conditions......................................................................................................................2-14 Air Quality...........................................................................................................................................................2-16 Transportation Disadvantaged Populations....................................................................................................2-17 Land Use............................................................................................................................................................2-24 Implications – Baseline Conditions ..................................................................................................................2-30 Section 3: Transit Accessibility and Travel Patterns................................................................................3-1 Transit Accessibility with Existing HART Network............................................................................................3-1 HART Bus Rider Profile and Travel Patterns....................................................................................................3-9 Regional Commuting Patterns.........................................................................................................................3-16 Implications – Transit Accessibility and Travel Patterns ................................................................................3-18 Section 4: Existing Transit Services .............................................................................................................4-1 Review of Existing Services ...............................................................................................................................4-1 Implications – Potential Service Gaps and Latent Demand..........................................................................4-12 HART’s Use of Technology..............................................................................................................................4-13 Implications – Use of Technology....................................................................................................................4-15 Section 5: HART Performance Review.........................................................................................................5-1 Six-Year Performance Trends ...........................................................................................................................5-1 Key Performance Indicators...............................................................................................................................5-5 Quality of Service Trend .....................................................................................................................................5-9 <ul style="display: flex;"><li style="flex:1">HART | TDP </li><li style="flex:1">ii </li></ul>Implications – HART Performance Review ....................................................................................................5-12 Peer System Review.........................................................................................................................................5-12 Implications – Peer Analysis.............................................................................................................................5-25 Section 6: TDP Public Outreach Summary .................................................................................................6-1 Input from Recent Outreach Efforts...................................................................................................................6-1 TDP Public Involvement Activities .....................................................................................................................6-3 TDP Public Involvement Summary ...................................................................................................................6-3 Bus On-Board Survey.........................................................................................................................................6-4 Phase II Public Workshops ..............................................................................................................................6-10 Phase III Public Workshops..............................................................................................................................6-16 Phase II Public Input Survey ............................................................................................................................6-17 Phase II Grassroots Outreach Efforts..............................................................................................................6-29 Phase III Public Input Survey ...........................................................................................................................6-31 Phase III Grassroots Outreach Efforts.............................................................................................................6-35 Stakeholder Interviews......................................................................................................................................6-35 Bus Operator/Supervisor Interviews................................................................................................................6-38 Discussion Group Workshops .........................................................................................................................6-41 Employer/Employee Outreach.........................................................................................................................6-44 Section 7: Plans and Policy Review..............................................................................................................7-1 Plans Review.......................................................................................................................................................7-1 Land Use Policy Review.....................................................................................................................................7-9 Implications – Land Use Policy Review.............................................................................................................7-9 Section 8: Goals and Objectives....................................................................................................................8-1 Goals/Objectives Update Guidance..................................................................................................................8-1 Mission .................................................................................................................................................................8-1 Vision....................................................................................................................................................................8-1 Goals and Objectives..........................................................................................................................................8-2 Section 9: Transit Demand Assessment .....................................................................................................9-1 Market Assessment ............................................................................................................................................9-1 Travel Flow Assessment ....................................................................................................................................9-7 Ridership Demand Assessment......................................................................................................................9-13 Section 10: Ten-Year Needs Plan ................................................................................................................10-1 Development of Transit Needs ........................................................................................................................10-1 Service Needs ...................................................................................................................................................10-2 <ul style="display: flex;"><li style="flex:1">HART | TDP </li><li style="flex:1">iii </li></ul>Capital/Infrastructure Needs...........................................................................................................................10-12 Policy/Other......................................................................................................................................................10-13 Section 11: Setting Priorities ........................................................................................................................11-1 Alternatives Evaluation Methodology ..............................................................................................................11-1 Evaluation Criteria .............................................................................................................................................11-2 Alternatives Evaluation Results Summary......................................................................................................11-8 Section 12: Funded 10-Year Transit Plan...................................................................................................12-1 2018 TDP Base Year Network.........................................................................................................................12-1 2027 Funded TDP Network .............................................................................................................................12-3 10-Year TDP Finance Plan ............................................................................................................................12-13 List of Figures 1-1: HART Integrated Success Plan..........................................................................................1-1 2-1: Population under Age 18 and Over Age 64, 2015..............................................................2-5 2-2: Demographic Characteristics, Hillsborough County ...........................................................2-6 2-3: Activity Centers in Hillsborough County............................................................................2-10 2-4: Single-Family Detached Residential Units Permitted, 2004–2014 ...................................2-13 2-5: Hillsborough County Visitors (2009–2015) .......................................................................2-14 2-6: Tampa Bay Region’s Deficient Roads, 2012....................................................................2-15 2-7: Hillsborough County Non-Attainment Areas: Sulfur Dioxide (l) and Lead (r)....................2-16 2-8: Current Hillsborough County Jobs and Population...........................................................2-25 2-9: Hillsborough County Jobs and Population, 2040, Suburban Dream Scenario .................2-26 2-10: Hillsborough County Jobs and Population, 2040, Bustling Metro Scenario....................2-27 2-11: Hillsborough County Jobs and Population, 2040, New Corporate Centers Scenario.....2-28 3-1: Ridership Growth and Travel Patterns................................................................................3-1 3-2: Downtown Tampa Accessibility/Transit Travel Shed..........................................................3-3 3-3: TIA Accessibility/Transit Travel Shed .................................................................................3-4 3-4: Westshore Mall Accessibility/Transit Travel Shed..............................................................3-5 3-5: Brandon Accessibility/Transit Travel Shed .........................................................................3-6 3-6: MacDill AFB Accessibility/Transit Travel Shed...................................................................3-7 3-7: University of South Florida Accessibility/Transit Travel Shed.............................................3-8 3-8: Gender Profile of HART Riders ........................................................................................3-11 <ul style="display: flex;"><li style="flex:1">HART | TDP </li><li style="flex:1">iv </li></ul>3-9: Income Distribution...........................................................................................................3-12 3-10: Transfers Used to Reach Destination.............................................................................3-16 3-11: Regional Commuting Patterns........................................................................................3-17 4-1: HART Transit Services .......................................................................................................4-1 4-2: Recent Flamingo Fares App Reviews ..............................................................................4-16 5-1: Annual Investment per Capita ............................................................................................5-2 5-2: Riders per Revenue Hour ..................................................................................................5-2 5-3: Riders per Revenue Mile ...................................................................................................5-3 5-4: Operating Cost per Trip .....................................................................................................5-3 5-5: Ridership Productivity, 2008–2017.....................................................................................5-6 5-6: Operating Cost per Revenue Mile, 2008-2016 ...................................................................5-6 5-7: Collisions per 100,000 Revenue Miles, 2008-2017 ............................................................5-7 5-8: Complaints per 100,000 Passengers & Passengers per Revenue Hour, 2008–2014 .......5-7 5-9: Mean Distance between Failures, 2010–2017 ...................................................................5-8 5-10: On-Time Performance and Passengers per Revenue Hour.............................................5-8 5-11: HART Net Promoter Score Trends.................................................................................. 5-9 5-12: Percent Answering Strongly Agree or Agree..................................................................5-10 5-13: Cleanliness.....................................................................................................................5-10 5-14: Perception of Safety .......................................................................................................5-11 5-15: NPS by Problem Resolution...........................................................................................5-11 5-16: Peer Selection Process ..................................................................................................5-14 5-17: Annual Investment per Capita Peer Comparison ...........................................................5-22 5-18: Local Subsidy per Ride..................................................................................................r5-23 5-19: Riders per Revenue Hour ..............................................................................................5-23 5-20: Cost per Trip ..................................................................................................................5-24 6-1 HART Rider Profile..............................................................................................................6-6 6-2: Frequency Using HART Service.........................................................................................6-8 6-3: Transportation Options Other than Bus..............................................................................6-8 6-4: Service Improvement Results.............................................................................................6-9 6-5: Most Desired Transit Improvements.................................................................................6-11 6-6: Most Desired Transit Improvements.................................................................................6-12 6-7: Most Desired Transit Improvements.................................................................................6-13 6-8: Coverage vs. Frequency Preference................................................................................6-14 6-9: Quick Trip vs. Easy Access Preference............................................................................6-14 <ul style="display: flex;"><li style="flex:1">HART | TDP </li><li style="flex:1">v</li></ul>6-10: 10-Year Priority Areas ....................................................................................................6-15 6-11: I would use HyperLINK if …............................................................................................6-15 6-12: Which of HART’s newest technology would you like to see improve/expand?...............6-16 6-13: Have you used HART transit services?..........................................................................6-18 6-14: How important are HART transit services to you?..........................................................6-19 6-15: Do you think there is a need for additional/improved transit services in Hillsborough County?..................................................................................6-19 6-16: What type of service would you most like to see?..........................................................6-20 6-17: What benefits do you believe could occur as a result of additional transit service in Hillsborough County and adjacent areas?..............6-20 6-18: What role do you see transit playing in alleviating traffic?..............................................6-21 6-19: Would you like HART to reduce bus coverage in sparsely populated/low ridership areas to have fast, frequent, and reliable bus service in densely populated/high ridership areas? ..........................................................6-21 6-20: What would make transit more appealing for you to use it more?..................................6-22 6-21: Would you be willing to pay a $3.00 flat fee for an Uber or Lyft ride from your home/work to a bus stop?........................................................................................6-22 6-22: How do you prefer to get information to plan your transit trips? .....................................6-23 6-23: Level of Agreement ........................................................................................................6-24 6-24: Which motivates you the most to consider commuting alternatives such as public transit?..........................................................................................6-25 6-25: In which local areas do you believe service frequency can be improved to attract more riders? ..................................................................................6-25 6-26: In which regional areas do you believe service frequency can be improved to attract more riders? ..................................................................................6-26 6-27: What is your age?...........................................................................................................6-26 6-28: Residence ZIP Codes.....................................................................................................6-27 6-29: Work ZIP Codes .............................................................................................................6-27 6-30: What is the range of your total household income for 2016? .........................................6-28 6-31: How often do you ride transit?........................................................................................6-31 6-32: Do any of the proposed changes directly impact your ability to use the system for your regular travel?................................................................................6-32 6-33: Thinking about the trip that you make most using HART service, would your trip be shorter or longer on the proposed network?...............................................6-32 <ul style="display: flex;"><li style="flex:1">HART | TDP </li><li style="flex:1">vi </li></ul>6-34: When accessing the HART system from your home, will you have to walk farther to the nearest bus stop with the proposed 2018 network? .........6-33 6-35: Thinking about the HART route that you currently use the most, in the 2018 network, would this route come more or less frequently than it does today?........6-33 6-36: Top Priority Potential Service Improvements..................................................................6-34 6-37: Top Ranked Regional Connections................................................................................6-34 6-38: Common Rider Complaints Reported by Operators.......................................................6-38 6-39: If you already use HART for full or part of your commute, how often do you ride? ........6-46 6-40: How often do you ride HART or MetroRapid? ................................................................6-47 10-1: TDP Needs Plan Routes with 15-min. or Better Frequency ...........................................10-5 10-2: TDP Needs Plan Routes with 30 to 60-min. Frequency .................................................10-7 10-3: Routes Providing Connectivity between Major Hubs......................................................10-9 10-4: 2027 Needs Plan Regional Connections......................................................................10-10 11-1: Community Input on 10-Year Transit Priorities ..............................................................11-3 11-2: 2017 DTA Assessment of 2027 Needs Network ............................................................11-4 11-3: 2015 TOI Assessment of 2027 Needs Network..............................................................11-5 11-4: Transit Accessibility of Downtown Tampa – Travel Time ...............................................11-7 12-1: Total Population in Service Area and Population within 15-Minute Service .................12-10 12-2: Total Employment in Service Area and Employment within 15-Minute Service ...........12-10 12-3: Total and Minority Population in Service Area .............................................................12-11 12-4: Total and Low-Income Population in Service Area ......................................................12-11 12-5: Total and Minority Population within 15-Minute Service...............................................12-12 12-6: Total and Low-Income Population within 15-Minute Service........................................12-12 12-7: Annual Operating and Capital Costs (millions).............................................................12-16 12-8: Revenues Distribution .................................................................................................12-16 12-9: 10-Year Ad Valorem Revenue Distribution (millions) ...................................................12-17

FY 2027 HART Transit Development Plan

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