Hillsborough Area Regional Transit (HART) Transit Development Plan 2018 - 2027 Major Update Final Report September 2017 Prepared for Prepared by HART | TDP i Table of Contents Section 1: Introduction ..................................................................................................................................... 1-1 Objectives of the Plan ......................................................................................................................................... 1-1 State Requirements ............................................................................................................................................ 1-2 TDP Checklist ...................................................................................................................................................... 1-2 Organization of the Report .................................................................................................................................. 1-4 Section 2: Baseline Conditions ...................................................................................................................... 2-1 Study Area Description ....................................................................................................................................... 2-1 Population Trends and Characteristics ............................................................................................................. 2-3 Journey-to-Work Characteristics ........................................................................................................................ 2-7 Labor Force and Employment ........................................................................................................................... 2-7 Major Activity Centers and Employers .............................................................................................................. 2-9 Development Trends ........................................................................................................................................ 2-13 Tourist and Visitor Levels .................................................................................................................................. 2-13 Roadway and Traffic Conditions ...................................................................................................................... 2-14 Air Quality ........................................................................................................................................................... 2-16 Transportation Disadvantaged Populations .................................................................................................... 2-17 Land Use ............................................................................................................................................................ 2-24 Implications – Baseline Conditions .................................................................................................................. 2-30 Section 3: Transit Accessibility and Travel Patterns ................................................................................ 3-1 Transit Accessibility with Existing HART Network ............................................................................................ 3-1 HART Bus Rider Profile and Travel Patterns .................................................................................................... 3-9 Regional Commuting Patterns ......................................................................................................................... 3-16 Implications – Transit Accessibility and Travel Patterns ................................................................................ 3-18 Section 4: Existing Transit Services ............................................................................................................. 4-1 Review of Existing Services ............................................................................................................................... 4-1 Implications – Potential Service Gaps and Latent Demand .......................................................................... 4-12 HART’s Use of Technology .............................................................................................................................. 4-13 Implications – Use of Technology .................................................................................................................... 4-15 Section 5: HART Performance Review ......................................................................................................... 5-1 Six-Year Performance Trends ........................................................................................................................... 5-1 Key Performance Indicators ............................................................................................................................... 5-5 Quality of Service Trend ..................................................................................................................................... 5-9 HART | TDP ii Implications – HART Performance Review .................................................................................................... 5-12 Peer System Review......................................................................................................................................... 5-12 Implications – Peer Analysis ............................................................................................................................. 5-25 Section 6: TDP Public Outreach Summary ................................................................................................. 6-1 Input from Recent Outreach Efforts ................................................................................................................... 6-1 TDP Public Involvement Activities ..................................................................................................................... 6-3 TDP Public Involvement Summary ................................................................................................................... 6-3 Bus On-Board Survey ......................................................................................................................................... 6-4 Phase II Public Workshops .............................................................................................................................. 6-10 Phase III Public Workshops.............................................................................................................................. 6-16 Phase II Public Input Survey ............................................................................................................................ 6-17 Phase II Grassroots Outreach Efforts .............................................................................................................. 6-29 Phase III Public Input Survey ........................................................................................................................... 6-31 Phase III Grassroots Outreach Efforts ............................................................................................................. 6-35 Stakeholder Interviews ...................................................................................................................................... 6-35 Bus Operator/Supervisor Interviews ................................................................................................................ 6-38 Discussion Group Workshops ......................................................................................................................... 6-41 Employer/Employee Outreach ......................................................................................................................... 6-44 Section 7: Plans and Policy Review .............................................................................................................. 7-1 Plans Review ....................................................................................................................................................... 7-1 Land Use Policy Review ..................................................................................................................................... 7-9 Implications – Land Use Policy Review ............................................................................................................. 7-9 Section 8: Goals and Objectives .................................................................................................................... 8-1 Goals/Objectives Update Guidance .................................................................................................................. 8-1 Mission ................................................................................................................................................................. 8-1 Vision .................................................................................................................................................................... 8-1 Goals and Objectives .......................................................................................................................................... 8-2 Section 9: Transit Demand Assessment ..................................................................................................... 9-1 Market Assessment 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