KeylinesIssue 39 June 2015 Your news from your housing association We’ve built our 1,000th new home page 11 Also in this issue: Bee involved page 5 Your Awards Night page 6 Money Matters pages 12 - 18 Hello Five ways to pay your rent Dates for your diary Forum or Event Course Training There are several ways you panel meeting can pay us, you just need to The weather is slowly getting impact will be for you and our work choose the best one for you. July Welcome to the warmer and there are lots of over the coming months. Please 1 Wed Southern Area Panel meeting exciting events taking place which be certain though that we are You can pay: 7pm Cross Keys Homes Head Office, Woodston summer issue you will see featured on the next always here to help and support By Direct Debit 4 Sat Bretton Festival page to keep you and your family you through any changes to, for The easiest way to pay us is by 10am Bretton Park entertained throughout the warmer example welfare benefits, and will Direct Debit. Simply set up a weekly Dogsthorpe Fun Day of Keylines… months. keep you updated as soon as we or monthly Direct Debit payment by 10am Dogsthorpe Academy In this issue we have some know what these may be. However until we have the full details of the calling: 01733 396483 or visit: 5 Sun Sporting Sunday - accessible sporting event Like us on Facebook or follow us on information about our Awards www.crosskeyshomes.co.uk/set- 1.30pm Jack Hunt School, Netherton Night which has been arranged for new government’s plans we will Twitter to be the first to hear about continue to focus on what we do up-direct-debit 6 Mon Eastern Area Panel meeting our news. Thursday 10 December 2015. Just 6.30pm Becketts Close Community Centre, Dogsthorpe turn to page 6 to see how you can best - delivering great homes and doing our bit to create strong and Over the phone 9 Thu Careers Festival - the East of England’s largest Skills and Careers event Follow us on: nominate someone deserving for 9.30am The Peterborough School, Thorpe Road one of our prestigious awards. It is vibrant communities. Use our automated payment line 24 crosskeyshomespeterborough hours a day, 7 days a week to make 11 Sat Honeyhill Garden Party always a fantastic event and I would I hope you all enjoy this new larger 11am Honeyhill, Paston @CrossKeysHomes love to see as many of you there as edition of Keylines which has been a payment to us using either your debit or credit card. Just call: 0330 20 Mon Mears Academy - basic home maintenance course CrossKeysHomesUK possible – so please do get your packed full of articles you have 9.30am Mears Ltd, Manasty Road, Orton Southgate nominations coming in. specifically asked for following our 088 3786 and follow the instructions. You will need your payment Speed Interview Workshop (for 16-24 year olds) You will see on page 11 of the readership survey. Thank you to 12.30pm City College Peterborough, Brook Street everyone who took the time to let us reference number to hand. Remember, our website is packed newsletter that we have built our 22 Wed Orton Community Fun Day full of useful information which is 1,000th new home and have know your thoughts and ideas. 11am Ormiston Bushfield Academy, Ortongate Online available at the touch of a button: development plans underway Finally, I would like to wish you all a 23 Thu Area Panel Film Night and AGM (invite only) www.crosskeyshomes.co.uk to continue to build up to 500 lovely summer and please do keep You can pay your bill 5.30pm Ormiston Bushfield Academy, Ortongate PE2 5RQ new homes a year by 2018. This those emails coming in with your easily online by visiting: 25 Sat Welland Family Fun Day Get in touch… demonstrates our commitment to suggestions to help ensure we are www.crosskeyshomes.co.uk/pay. 10am The Charteris Centre tackling the housing crisis and it the best we possibly can be. Please Remember to have your payment 28 Tue Northern Area Panel meeting Your local Neighbourhood Office was therefore great to see housing feel free to email me on: claire. reference number and debit or credit 7pm Honeyhill Children’s Centre, Honeyhill, Paston Tel: 01733 385061 playing such a key part in the run up [email protected] or card to hand. Email: neighbourhoodoffices@ to the general election. on twitter @CKHClaire. August crosskeyshomes.co.uk With the election now over we know Claire Higgins, In person 3 Mon Eastern Area Panel meeting there will be changes ahead but Chief Executive, You can pay your bill in person 6.30pm Becketts Close Community Centre, Dogsthorpe Head Office we are waiting to see what the true Cross Keys Homes at your local Neighbourhood 10 Mon Mears Academy - wall tiling and plastering course Tel: 01733 385000 Office, any Post Office or anywhere 9.30am Mears Ltd, Manasty Road, Orton Southgate Email: [email protected] you see the ‘Payzone’ logo. You will 19 Wed Western Area Panel meeting 2pm Westwood Community Hub Need this translated? Features… need your payment card and can pay at any of these by using either 25 Tue Northern Area Panel meeting Lithuanian cash, debit or a credit card. 7pm Honeyhill Children’s Centre, Honeyhill, Paston September By post Slovak 2 Wed Southern Area Panel meeting You can send a cheque made 7pm Cross Keys Homes Head Office, Woodston payable to Cross Keys Homes Ltd. Czech 7 Mon Eastern Area Panel meeting Just make sure you include your 6.30pm Becketts Close Community Centre, Dogsthorpe payment reference number on the 12 Sat Westraven Big Local Community Fund day Polish Residents Board update 4 Building better futures 8 reverse and send it to: Incomes, 11am Hampton Court, Westwood Cross Keys Homes, Shrewsbury 14 Mon Mears Academy - painting and decorating course Avenue, Peterborough PE2 7BZ. Portuguese 9.30am Mears Ltd, Manasty Road, Orton Southgate 16 Wed Western Area Panel meeting Remember - rent payments 11am Bretton Parish Council offices, Pyramid Centre Kurdish must be cleared and in your 29 Tue Northern Area Panel meeting rent account by Friday each 7pm Honeyhill Children’s Centre, Honeyhill, Paston Also available in braille, large week, however you choose You can also view all upcoming events online at: www.crosskeyshomes. print or audio – CD or tape. to pay. co.uk/events or follow us on Facebook to receive alerts. ( 01733 385116 New Homes 10 Out and about 20 & 21 2 3 Resident Resident Involvement Involvement Residents Board update In March the Group Board officially Bee involved! approved our new Residents making a difference governance structure and appointed Key Contacts Online group The survey revealed that direct debit and Ratcliffe Court, Welland which is the most popular way to pay and resulted in four tonnes of waste members to your new Our Key Contacts Online group help showed that convenience is a top being removed and a subsequent by giving us valuable feedback Residents Board. priority for you. This helped inform drop in the incidence of fly-tipping in about particular areas of our work. our drive towards implementing an both these areas. The Residents Board will oversee We have over 200 tenants who automated 24 hours, seven days the services which fall under volunteer their time to give us this We would like to take this opportunity a week payment line to ensure the consumer standards in our vital feedback which in turn helps to to thank each and every one of our the services we provide offer this regulatory framework and have inform decisions made here about online team of Key Contacts for the flexibility. delegated responsibility for the Your Residents Board developing and improving our invaluable input that they have given following areas: services for you. Your neighbourhood us over the years. • Resident Involvement rating without having to take on any This is a new and innovative Preparing for the future of We also asked the group about • Asset Management further debt. To find out more about approach to governance rent payments the neighbourhood in which they • Sheltered and Hostels this please see page 16 of this live and feedback on the levels of within our sector and is really With Universal Credit around the • Leasehold newsletter. putting customers at the fly-tipping and standards of grounds corner, it’s likely that more and more maintenance. • Right to Buy How do residents apply to heart of what we do. of you will need to access our rent • Anti-Social Behaviour become a Residents Board This change has also meant payment services. It’s therefore The responses received helped Do you want to to support our Neighbourhood • Lettings member? changes to Cross Keys Homes’ important for us to find out which of have a say? Managers in their day-to-day estate Each year, from April 2016, one third Group Board. This now comprises our various methods of payment are Then ‘bee involved’ • Customer Access management functions. It also with us and call our of the Residents Board places (4) two residents (Chair and Vice most preferred and likely to be used • Community Strategy enabled us to provide a proactive involvement team on: will become vacant. These places Chair of the Residents Board), two by you. recycling and waste removal day 0800 803 0359 or • Neighbourhood Management will be advertised for residents to councillors, five independents 01733 385059. Thanks to our Key Contacts Online in Tower & Grove Court, Woodston This accounts for just over apply for, subject to eligibility.