Winter 2018 Small-minded Brands bet big on micro hotel rooms Private matters Behind the Marriott data breach www.hmi-online.com The gold An of cial standard publication of How spa leaders are raising their game to new heights www.ehma.com Instagram design • Investment roundtable • Italy focus • Peggy Chan HMI077_Cover.indd 1 19/12/2018 15:25 GERMAN PRECISION, GLOBAL VISION Steigenberger Hotel Business Bay Steigenberger Golf & Spa Resort Dubai, UAE Camp de Mar, Mallorca/Spain MAXX by Steigenberger IntercityHotel Braunschweig Jaz Amsterdam Brunswick, Germany The Netherlands Deutsche Hospitality stands for an exceptional portfolio comprising more than 130 hotels on 3 continents. Steigenberger Hotels and Resorts are synonymous with elegance, MAXX by Steigenberger hotels focus on the essentials, Jaz in the City is young, urban and full of music and IntercityHotels offer excellent connections at major transport hubs. Deutsche Hospitality.indd 1 19/12/2018 09:34 From the editor On the web... Keep up with the latest developments across the hotel industry by visiting www.hmi-online.com Phin Foster, editor Great expectations ravel has long been prescribed as speak to some of the biggest names in a cure for life’s ills, but even the the industry, including Rosewood’s Niamh most evangelical jetsetter could O’Connell about the challenge of rising to Hotel Management International T not have foreseen the extent to which ever-increasing guest expectations and Winter 2018 wellness tourism would rise to prominence how operators are positioning themselves EDITORIAL over recent years. According to the Global to leverage the benefits that this booming Editor Phin Foster [email protected] Wellness Institute, the $639-billion wellness market has to offer. Chief sub-editor Thom Atkinson travel market’s annual growth rate of 6.5% Booming markets are something Sub-editor Dale Hogan Senior feature writer Greg Noone during 2015–17 is more than double the European hoteliers can never get enough Feature writers Grace Allen, Tim Gunn Production controller Steve Buchanan figure for tourism overall. World travellers of, but in many cases, things have been Group art director Henrik Williams made 830 million wellness trips last year, so good for so long, a number of investors Designers Sandra Boucher, Martin Faulkner 139 million more than in 2015 – and these and operators are starting to give far more COMMERCIAL trips represent 17% of total expenditures. thought to exactly where we sit in the Copy coordinator Melissa Parkinson Publication manager Richard Pollard While the US and Europe continue to current cycle. We travelled to Deloitte’s Subscriptions marketing manager enjoy record revenues, wellness tourism European Hotel Investment Conference Dorothy Musariri Publisher William Crocker growth is also a tale of developing markets, to hear industry leaders, including Keith with Asia-Pacific, Latin America-Caribbean, Barr of IHG and Radisson Hotel Group’s Middle East-North Africa and sub-Saharan Federico González, debate how current Hotel Management International is published quarterly Africa all clocking robust gains, and success can be sustained, as well as by Compelo, which is a member of the Audit Bureau of Circulations, and is an official publication of the accounting for 57% of the increase in what lies further down the road. European Hotel Managers Association. wellness over the past three years. Over But as well as looking at the big picture, Registered in England No. 09901510. the past five years, Asia has proved the sometimes it’s good to think small. Global John Carpenter House, John Carpenter Street London, EC4Y 0AN, UK number one gainer in wellness tourism brands are placing major bets on micro Tel: +44 207 936 6400 Fax: +44 207 411 9800 trips and revenues. hotel rooms in an effort to appeal to the www.compelo.com www.hmi-online.com At the heart of this trend sits the hotel, younger generation of travellers who ISSN 2041-2452 © 2018 which is now the fastest-growing spa want an affordable experience that doesn’t Published in association with: segment worldwide. Operators are offering sacrifice comfort or privacy. We discuss All rights reserved. No part of this publication may be unprecedented options when it comes to this trend with Hilton’s Tripp McLaughlin, reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopying or otherwise, treatments and programmes, but are also Premier Inn’s Carlo Del Mistro and Pod without prior permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of the coming to understand that wellness is, Hotels’ Richard Born. information in this publication, the publisher accepts no responsibility for errors or omissions. The products and services in many cases, an extension of guests’ Those are just some of the highlights advertised are those of individual authors and are not necessarily endorsed by or connected with the publisher. The opinions daily health regimes, which may include contained within. As always, I hope you expressed in the articles within this publication are those of individual authors and not necessarily those of the publisher. consciousness and mindfulness techniques, enjoy our latest edition and greatly look The 2018 US annual subscription price for Hotel Management International is $164. Airfreight and mailing in the US by agent named Air Business, c/o WorldNet Shipping Inc, 156–15, or personal trainers. For our cover story, we forward to hearing your thoughts. 146th Avenue, 2nd Floor, Jamaica, New York, NY11434, US. Periodicals postage pending at Jamaica NY 11431. US Postmaster: Send address changes to Hotel Management On the cover: Four Seasons Resort Bora Bora, French Polynesia International c/o Air Business, c/o WorldNet Shipping Inc, 156– 15, 146th Avenue, 2nd Floor, Jamaica, New York NY 11434 US. Subscription records are maintained at Compelo, 40–42 Hatton Garden, London, EC1N 8EB, UK. Also in this issue Air Business Ltd is acting as our mailing agent. Page 32: Patrick Kingsland speaks to industry SUBSCRIPTIONS executives about independent midscale hoteliers. Single issue price: UK £31 EU €47 US $62 RoW $80 One year: UK £80 EU €125 US $164. RoW $167 Page 39: Experts discuss the Instagram effect Two year: UK £127 EU €198 US $261 RoW $266 and the ways designers are adapting to best Tel: +44 (0)845 073 9607 (local rate) employ the platform. Fax: +44 (0)207 458 4032 Email: [email protected] Page 44: Chloe Scott-Moncrieff speaks with Peggy Address: Compelo, Riverbridge House, Ground Floor, South Tower, Anchor Boulevard. Crossways, Kent DA2 6SL Chan about her plant-based hospitality empire that currently spans three continents. Printed by Stephens & George Print Group Visit www.hmi-online.com Hotel Management International | www.hmi-online.com 3 HMI077_101_Foreword.indd 3 19/12/2018 16:08 STAY FULLY CHARGED WITH NO STRINGS ATTACHED Introducing the HW4, a Qi wireless charging Bluetooth audio bedside stereo alarm clock with speakerphone. With two high-powered USB ports and a wireless charging pad, guests can charge up to three devices at once. Alarms are easy to set and the Single Day Alarm feature means they won’t be disturbed by the previous guests’ settings. For more information, contact Chris Brunt at [email protected], 888-74HOTEL, ext. 370 www.hoteltechnologies.com DUAL PRE-SET USB CHARGING © Hotel Technologies, LLC. iHome is a registered trademark of SDI Technologies, Inc. iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. All other marks are trademarks of their respective owners. SDI.indd 1 19/12/2018 09:37 Contents Cover story 48 20 A look towards the future at EHIC. 35 The ‘software approach’ operators in the spa industry are implementing to stay ahead of market demands. Why big brands are looking at small hotel rooms. 17 The perfect balance of caution is now creeping in The intelligence between business with signs of slowing growth and leisure and a shift in the profile of 8 News & vital statistics Meliá Hotels International investors. Andreas Scriven, lead partner, hospitality and 10 Middle Eastern promise 19 Innovation in hospitality leisure at Deloitte, and Peter The Israeli hotel market is going Worldline Szabo, associate at HVS Hodges through something of a boom period, Ward Elliott, give Patrick with performance hitting impressive 20 The bigger picture Kingsland their insights. levels in both city and resort Deloitte’s European Hotel destinations. Hotel Management Investment Conference 26 Push it forward International’s partners at STR break encouraged delegates to consider Accor Hotels president of down the figures. the long view in an environment Europe Franck Gervais, COO where it can be all too easy and founder of citizenM Michael EHMA to become distracted by more Levie, Hilton president of immediate concerns. Hotel EMEA Simon Vincent, and Andrea 12 The finer details Management International Jones, senior vice-president Hans Koch discusses the travelled to the Dorchester of international development at importance of creating a hotel in London to hear some of the Marriott, discuss the ways their restaurant that can stand as sector’s biggest names, including brands remain focused on the its own unique endeavour, while IHG and Radisson Hotel Group operations of the future. maintaining the ambience. CEOs Keith Barr and Federico González, look beyond Regional focus the current cycle and debate Business management & development challenges and opportunities coming over the horizon. 29 In the face of adversity Despite ongoing political and 14 A lighting control 23 Proceed with caution financial instability within the partner for hospitality After another strong year of hotel country at large, the numbers Simon performance in Europe, a sense for the Italian hotel market Hotel Management International | www.hmi-online.com 5 HMI077_102_Contents_USE THIS ONE.indd 5 19/12/2018 16:07 Contents continue to look relatively striking and unique design to collectively account for 6,000 healthy.