DOCSLIB.ORG

The Gold Standard

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
The Gold Standard Winter 2018 Small-minded Brands bet big on micro hotel rooms Private matters Behind the Marriott data breach www.hmi-online.com The gold An of cial standard publication of How spa leaders are raising their game to new heights www.ehma.com Instagram design • Investment roundtable • Italy focus • Peggy Chan HMI077_Cover.indd 1 19/12/2018 15:25 GERMAN PRECISION, GLOBAL VISION Steigenberger Hotel Business Bay Steigenberger Golf & Spa Resort Dubai, UAE Camp de Mar, Mallorca/Spain MAXX by Steigenberger IntercityHotel Braunschweig Jaz Amsterdam Brunswick, Germany The Netherlands Deutsche Hospitality stands for an exceptional portfolio comprising more than 130 hotels on 3 continents. Steigenberger Hotels and Resorts are synonymous with elegance, MAXX by Steigenberger hotels focus on the essentials, Jaz in the City is young, urban and full of music and IntercityHotels offer excellent connections at major transport hubs. Deutsche Hospitality.indd 1 19/12/2018 09:34 From the editor On the web... Keep up with the latest developments across the hotel industry by visiting www.hmi-online.com Phin Foster, editor Great expectations ravel has long been prescribed as speak to some of the biggest names in a cure for life’s ills, but even the the industry, including Rosewood’s Niamh most evangelical jetsetter could O’Connell about the challenge of rising to Hotel Management International T not have foreseen the extent to which ever-increasing guest expectations and Winter 2018 wellness tourism would rise to prominence how operators are positioning themselves EDITORIAL over recent years. According to the Global to leverage the benefits that this booming Editor Phin Foster [email protected] Wellness Institute, the $639-billion wellness market has to offer. Chief sub-editor Thom Atkinson travel market’s annual growth rate of 6.5% Booming markets are something Sub-editor Dale Hogan Senior feature writer Greg Noone during 2015–17 is more than double the European hoteliers can never get enough Feature writers Grace Allen, Tim Gunn Production controller Steve Buchanan figure for tourism overall. World travellers of, but in many cases, things have been Group art director Henrik Williams made 830 million wellness trips last year, so good for so long, a number of investors Designers Sandra Boucher, Martin Faulkner 139 million more than in 2015 – and these and operators are starting to give far more COMMERCIAL trips represent 17% of total expenditures. thought to exactly where we sit in the Copy coordinator Melissa Parkinson Publication manager Richard Pollard While the US and Europe continue to current cycle. We travelled to Deloitte’s Subscriptions marketing manager enjoy record revenues, wellness tourism European Hotel Investment Conference Dorothy Musariri Publisher William Crocker growth is also a tale of developing markets, to hear industry leaders, including Keith with Asia-Pacific, Latin America-Caribbean, Barr of IHG and Radisson Hotel Group’s Middle East-North Africa and sub-Saharan Federico González, debate how current Hotel Management International is published quarterly Africa all clocking robust gains, and success can be sustained, as well as by Compelo, which is a member of the Audit Bureau of Circulations, and is an official publication of the accounting for 57% of the increase in what lies further down the road. European Hotel Managers Association. wellness over the past three years. Over But as well as looking at the big picture, Registered in England No. 09901510. the past five years, Asia has proved the sometimes it’s good to think small. Global John Carpenter House, John Carpenter Street London, EC4Y 0AN, UK number one gainer in wellness tourism brands are placing major bets on micro Tel: +44 207 936 6400 Fax: +44 207 411 9800 trips and revenues. hotel rooms in an effort to appeal to the www.compelo.com www.hmi-online.com At the heart of this trend sits the hotel, younger generation of travellers who ISSN 2041-2452 © 2018 which is now the fastest-growing spa want an affordable experience that doesn’t Published in association with: segment worldwide. Operators are offering sacrifice comfort or privacy. We discuss All rights reserved. No part of this publication may be unprecedented options when it comes to this trend with Hilton’s Tripp McLaughlin, reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopying or otherwise, treatments and programmes, but are also Premier Inn’s Carlo Del Mistro and Pod without prior permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of the coming to understand that wellness is, Hotels’ Richard Born. information in this publication, the publisher accepts no responsibility for errors or omissions. The products and services in many cases, an extension of guests’ Those are just some of the highlights advertised are those of individual authors and are not necessarily endorsed by or connected with the publisher. The opinions daily health regimes, which may include contained within. As always, I hope you expressed in the articles within this publication are those of individual authors and not necessarily those of the publisher. consciousness and mindfulness techniques, enjoy our latest edition and greatly look The 2018 US annual subscription price for Hotel Management International is $164. Airfreight and mailing in the US by agent named Air Business, c/o WorldNet Shipping Inc, 156–15, or personal trainers. For our cover story, we forward to hearing your thoughts. 146th Avenue, 2nd Floor, Jamaica, New York, NY11434, US. Periodicals postage pending at Jamaica NY 11431. US Postmaster: Send address changes to Hotel Management On the cover: Four Seasons Resort Bora Bora, French Polynesia International c/o Air Business, c/o WorldNet Shipping Inc, 156– 15, 146th Avenue, 2nd Floor, Jamaica, New York NY 11434 US. Subscription records are maintained at Compelo, 40–42 Hatton Garden, London, EC1N 8EB, UK. Also in this issue Air Business Ltd is acting as our mailing agent. Page 32: Patrick Kingsland speaks to industry SUBSCRIPTIONS executives about independent midscale hoteliers. Single issue price: UK £31 EU €47 US $62 RoW $80 One year: UK £80 EU €125 US $164. RoW $167 Page 39: Experts discuss the Instagram effect Two year: UK £127 EU €198 US $261 RoW $266 and the ways designers are adapting to best Tel: +44 (0)845 073 9607 (local rate) employ the platform. Fax: +44 (0)207 458 4032 Email: [email protected] Page 44: Chloe Scott-Moncrieff speaks with Peggy Address: Compelo, Riverbridge House, Ground Floor, South Tower, Anchor Boulevard. Crossways, Kent DA2 6SL Chan about her plant-based hospitality empire that currently spans three continents. Printed by Stephens & George Print Group Visit www.hmi-online.com Hotel Management International | www.hmi-online.com 3 HMI077_101_Foreword.indd 3 19/12/2018 16:08 STAY FULLY CHARGED WITH NO STRINGS ATTACHED Introducing the HW4, a Qi wireless charging Bluetooth audio bedside stereo alarm clock with speakerphone. With two high-powered USB ports and a wireless charging pad, guests can charge up to three devices at once. Alarms are easy to set and the Single Day Alarm feature means they won’t be disturbed by the previous guests’ settings. For more information, contact Chris Brunt at [email protected], 888-74HOTEL, ext. 370 www.hoteltechnologies.com DUAL PRE-SET USB CHARGING © Hotel Technologies, LLC. iHome is a registered trademark of SDI Technologies, Inc. iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. All other marks are trademarks of their respective owners. SDI.indd 1 19/12/2018 09:37 Contents Cover story 48 20 A look towards the future at EHIC. 35 The ‘software approach’ operators in the spa industry are implementing to stay ahead of market demands. Why big brands are looking at small hotel rooms. 17 The perfect balance of caution is now creeping in The intelligence between business with signs of slowing growth and leisure and a shift in the profile of 8 News & vital statistics Meliá Hotels International investors. Andreas Scriven, lead partner, hospitality and 10 Middle Eastern promise 19 Innovation in hospitality leisure at Deloitte, and Peter The Israeli hotel market is going Worldline Szabo, associate at HVS Hodges through something of a boom period, Ward Elliott, give Patrick with performance hitting impressive 20 The bigger picture Kingsland their insights. levels in both city and resort Deloitte’s European Hotel destinations. Hotel Management Investment Conference 26 Push it forward International’s partners at STR break encouraged delegates to consider Accor Hotels president of down the figures. the long view in an environment Europe Franck Gervais, COO where it can be all too easy and founder of citizenM Michael EHMA to become distracted by more Levie, Hilton president of immediate concerns. Hotel EMEA Simon Vincent, and Andrea 12 The finer details Management International Jones, senior vice-president Hans Koch discusses the travelled to the Dorchester of international development at importance of creating a hotel in London to hear some of the Marriott, discuss the ways their restaurant that can stand as sector’s biggest names, including brands remain focused on the its own unique endeavour, while IHG and Radisson Hotel Group operations of the future. maintaining the ambience. CEOs Keith Barr and Federico González, look beyond Regional focus the current cycle and debate Business management & development challenges and opportunities coming over the horizon. 29 In the face of adversity Despite ongoing political and 14 A lighting control 23 Proceed with caution financial instability within the partner for hospitality After another strong year of hotel country at large, the numbers Simon performance in Europe, a sense for the Italian hotel market Hotel Management International | www.hmi-online.com 5 HMI077_102_Contents_USE THIS ONE.indd 5 19/12/2018 16:07 Contents continue to look relatively striking and unique design to collectively account for 6,000 healthy.
Load more

Recommended publications
  • 2020 the Facts
    THE FACTS 2020 ROSEWOOD HOTEL GROUP | THE FACTS 2020 OVERVIEW Rosewood Hotel Group, a leading international hotel management company, encompasses 44 hotels in 19 countries across multiple brands. With established locations in North America, Europe, Asia, the Middle East and the Caribbean/Atlantic, Rosewood Hotel Group is pursuing a thoughtful expansion strategy with nearly 40 new hotels currently under development. company established 2006 number of associates More than 10,000 associates brands Rosewood Hotels & Resorts® (28 properties) New World Hotels & Resorts (10 properties) KHOS (1 property) number of rooms Nearly 10,000 rooms AFFILIATION The company is a subsidiary of Chow Tai Fook Enterprises Limited, a privately owned Hong Kong-based company which holds a substantial interest in New World Group. 2 ROSEWOOD HOTEL GROUP | THE FACTS 2020 BRAND HALLMARKS Rosewood Hotels & Resorts® is comprised of ultra-luxury properties presenting one-of- a-kind ambience and style, unparalleled quality and personalised service. Most are 50-250+ room hotels and all embrace the brand’s A Sense of Place® philosophy, reflecting the history, architecture, scale and sensibilities of the destinations. New World Hotels & Resorts encompasses deluxe business, MICE-focused and resort hotels in convenient central locations in primary and secondary cities in China, major Asian gateways and popular vacation destinations. Most are 350+ room hotels offering a full range of relevant amenities and services, including a variety of restaurants, business services, extensive meeting facilities, Residence Club executive floors and recreational options. KHOS is an innovative business hotel concept with a distinct lifestyle orientation inspired by the energy, art, innovation, creativity, style and dynamism of modern-day Asia.
    [Show full text]
  • Charming Stays
    V) Charming Stays India's hotel landscape is a tightly woven When size molters, The Leela Palace New tapestry of style, comfort and luxury that is Delhi, in the cily's Diplomatic Enclave area, as varied as it is exuberant. Not content with delivers with rooms that are said to be among the usual amenities, the country's polished the largest in the city, and the Murano chan­ z hotel offerings step well outside the box with deliers, hand-carved elephants and miniature ladies-only floors, tents so embellished that they paintings adorning common areas blend in seem inspired by fairy tales, palaces still fit for nicely with top-of-the-line comforts. Other perks: royalty, countryside retreats that hark to another a huge ESPA spa, heated infinity pool on its era and B&Bs that offer a window into a more rooftop and whiskey and wine bar. o authentic, home-grown Indian experience. No visllor to New Delhi will leave without Above all, the hotels and resorts of Indio seem driving to Agra for a peek at the Taj Mohal. to have one thing in common: that inimitable ITe Mughal doesn't just offer views of the most Indian hospitality, coupled with the celebration famous of Indian landmarks, but also features of a beautiful culture. ITC Hotels' flagship and aword-winning Kayo Kalp-The Spa and just-as-decadent spa suites, City Escapes which come with private pools, treatment room Most of India's best-known hotel names-The and steam room. No longer do guests just leela, Taj.
    [Show full text]
  • The Times Saturdaynovember 23 2013 the Times Saturdaynovember 23 2013 6Body+Soul Body +Soul7 Codingagedsix, Yoga at Three: Thenew After-School Clubs
    the times SaturdayNovember 23 2013 the times SaturdayNovember 23 2013 6Body+Soul Body +Soul7 Codingagedsix, yoga at three: thenew after-school clubs TIMES PHOTOGRAPHER, JON ENOCH her highly successful international design nection between what youlearn at school the site so that it becomesthe leadingnet- trying everything until youfind Yasmine business to set up awebsitefor parents to and why, which is non-existent in the work of children’s clubs and classes, first asportthat fits. Forget football. Mahmoudieh find high-qualityand strategically chosen education system. When youteach achild forLondon then expandingtothe rest of with Fariba after-school, weekend and holidayactivi- entrepreneurship skills, such as runninga the UK and to European cities. There’sthe Be financially savvy from 6 and Nicolas Thenew Rachel Carlyle ties. There are already hundreds of events lemonadestall: how manylemons to buy, traditional cookingand football offered, Children arenaturally and classeslisted on myKidsy.com, most of what price to charge, youget 6and 7-year- but also film-making, fencing, coding, pot- hobbies for entrepreneurial: theylove selling meetsthe mother which are in London. She is in talks with oldssaying,‘Ah,nowIunderstandwhyIdo tery,scientific lab work, Mandarin and their old toys at carboot sales or influential collaborators such as Alan maths.’Itdoesn’t necessarily mean they claypigeon shooting. kids? making cupcakes to sell to the whothinks children O’Donohoe, the children’s codingguru will end up as entrepreneurs but they will “Ifallyourchild’sschooloffersisfootball neighbours. Parentsneed to and Lorraine Allman, the children’s enter- have acertain creativity and flexibility of and dance, it’s temptingtoleave it at that. foster this spirit by teaching should be building prise specialist.
    [Show full text]
  • 2016-17 Reference Book (Design: Adriana Tihon/Atvangarde Surfaces, AMA Design, Amadesignstudio.Net, Fabrication: Atvangarde Surfaces, Material: HI-MACS
    ® , Alpine White, Opal) (Project by SITU studio, Photographer : Keith Sirchio) Brooklyn Museum - “reOrder” exhibition OS ∆ OOS “Arc” furniture collection 2016-17 Reference Book (Design: Adriana Tihon/Atvangarde Surfaces, AMA Design, Amadesignstudio.net, Fabrication: Atvangarde Surfaces, Material: HI-MACS Dental Implant Clinic, Romania (Design: OS Δ OOS, The Netherlands Fabricator: Bone Solid, Photographer: Patrick Meis) www.himacs.com.auwww.himacs.com www.himacs.co.nz ) 2016-17 Reference Book (Design : Cub Arquitectura Interior, Photographer : Xavier Moll Hidrosalud Offices, Valencia, Spain www.himacs.com.au www.himacs.co.nz VICTORIA NEW SOUTH WALES QUEENSLAND WESTERN AUSTRALIA Melbourne Sydney Brisbane Perth Head Office & Sales: 17-19 McKay Close 186 Boundary Road 79-83 Pilbara Street 112 Salmon Street Wetherill Park, NSW 2164 Rocklea, QLD 4106 Welshpool, WA 6106 ® , Ivory White) Port Melbourne, VIC 3207 Ph (02) 9757 6999 Ph (07) 3722 3500 Ph (08) 9356 9911 Ph (03) 9647 9911 Fax (02) 9757 3935 Fax (07) 3277 3827 Fax (08) 9356 9922 Fax (03) 9647 9991 (Design: Jan Gerdt, Germany, gerdt-picas.de, Fabricator: Kiebitzberg GmbH & Co.,, Germany, Townsville Distribution Centre: SOUTH AUSTRALIA 207-211 Dalrymple Road NEW ZEALAND 58 Parkwest Drive Adelaide Garbutt, QLD 4814 Derrimut, Vic 3030 Ph (07) 4779 0877 Auckland 5 Johansson Road Penthouse Hamburg Harvestehude, Germany Fax (07) 4779 3245 61 – 69 Patiki Road, Avondale kiebitzberg.de – Klö pfer Surfaces, Germany, klöoepfer-surfaces.de Materialö: HI-MACS Wingfield, SA 5013 Auckland 1746, New Zealand Ph (08) 8359 1660 Freecall 0800 448 663 Fax (08) 8359 1669 Cairns 303 Little Spence Street Ph +64 (09) 828 2089 Cairns, QLD 4870 Fax +64 (09) 828 2228 Ph (07) 4035 3955 Fax (07) 4035 3950 Published in 2016 Facades and Public Buildings Wall Cladding The ultimate in art is Page 06_19 Page 18_43 to serve as an inspiration to others.
    [Show full text]
  • 2018 Hotel Brand Reputation Rankings: USA & Canada
    REPORT 2018 Hotel Brand Reputation Rankings: USA & Canada October 2018 INDEX Introduction 4 Methodology 6 The Importance of Brand Reputation 7 Key Data Points: All Chain Scales 8 Key Findings 9 Summary of Top Performers 10 ECONOMY BRANDS Overview 13 Top 25 Branded Economy Hotels 14 Economy Brand Ranking 15 Economy Brand Ranking by Improvement 16 Economy Brand Ranking by Service 17 Economy Brand Ranking by Value 18 Economy Brand Ranking by Rooms 19 Economy Brand Ranking by Cleanliness 20 Review Sources: Economy Brands 21 Country Indexes: Economy Brands 22 Response Rates: Economy Brands 22 Semantic Mentions: Economy Brands 23 MIDSCALE BRANDS Overview 24 Top 25 Branded Midscale Hotels 25 Midscale Brand Ranking 26 Midscale Brand Ranking by Improvement 27 Midscale Brand Ranking by Service 28 Midscale Brand Ranking by Value 29 Midscale Brand Ranking by Rooms 30 Midscale Brand Ranking by Cleanliness 31 Review Sources: Midscale Brands 32 Country Indexes: Midscale Brands 33 Response Rates: Midscale Brands 33 Semantic Mentions: Midscale Brands 34 UPPER MIDSCALE BRANDS Overview 35 Top 25 Branded Upper Midscale Hotels 36 Upper Midscale Brand Ranking 37 Upper Midscale Brand Ranking by Improvement 38 Upper Midscale Brand Ranking by Service 39 Upper Midscale Brand Ranking by Value 40 Upper Midscale Brand Ranking by Rooms 41 Upper Midscale Brand Ranking by Cleanliness 42 Review Sources: Upper Midscale Brands 43 Country Indexes: Upper Midscale Brands 44 Response Rates: Upper Midscale Brands 44 Semantic Mentions: Upper Midscale Brands 45 Index www.reviewpro.com
    [Show full text]
  • M&A Beyond Borders a Recent History of the European Hospitality Industry
    M&A beyond borders A recent history of the European hospitality industry Mandarin Oriental Munich Suite View Table of Content 1. AHV Associates 2 2. Executive summary 5 3. M&A supportive trends and characteristics of the hospitality industry 6 4. A sample of indicative cross-border transactions 10 5. An overview of the M&A participants’ strategic goals 13 6. Innovative M&A structures 16 7. Relevant M&A stats 18 8. List of cross-border transactions 19 1 AHV Associates An introduction Founded in 2001 by Andrew Harrington and Hanif Virji, AHV Associates LLP (AHV) is an award winning boutique investment bank focused on advising private companies across a range of M&A and advisory assignments. AHV Associates LLP Mergers & Board Advisory Capital Raising Acquisitions Andrew Harrington, AHV co-founder Andrew co-founded AHV in 2001. During his career at ▪ Buy-side advisory ▪ Strategic Options ▪ Real Estate Finance Salomon Brothers, Andrew was rated as the number one ▪ Company Sales Assessment ▪ Corporate Debt & sector analyst globally in all the major corporate and ▪ JVs ▪ Independent Equity institutional investor surveys. He was responsible for many ▪ MBO Valuations ▪ Acquisition Finance successful capital raising exercises for numerous ▪ Dev/Exp Capital companies. Andrew started in investment banking at Barclays de Zoete Wedd in 1988. In 1998, Andrew founded a telecoms company, providing telecommunications services to residential and business AHV specializes in hospitality and has worked with companies that own and/or operate hotels, apart- customers. He successfully grew the company to £25 million hotels, serviced apartments, hostels and mixed-use resorts in revenues, and over 60,000 customers by the end of 2000.
    [Show full text]
  • 2017 Offic of the New Hampshire Attorney General 33 C Pitol Street
    HUNTON & WILLIAMS LLP 200 PARK AVENUE NEW YORK, NY 10166-0005 TEL 212 • 309 •1 000 FAX 212 • 309 • 11 00 LISA J. SOTTO DIRECT DIAL: 212 • 309 • 1223 EMAIL: LSotto@hunton .com , 2017 Fl LE NO 8836 1.2 ertified Mail Offic of the New Hampshire Attorney General 33 C pitol Street Conc 1 rd, NH 03301 In ac ordance with N.H. Rev. Stat. Ann. § 359-C:20, I am writing on behalf of New World Hotel Man gement Limited (d/b/a Rosewood Hotel Group) (the "Rosewood Group") to notify you regar ing the nature and circumstances of a recent data security incident that occurred on the syste 1s of Sabre Hospitality Solutions ("Sabre"), a service provider used by the Rosewood Grou . The security incident did not affect the Rosewood Group's own systems. On Jume 6, 2017, Sabre notified the Rosewood Group that an unauthorized party gained access to acco nt credentials processed on Sabre's central reservations system ("CRS") that permitted acce s to payment card data and certain reservation information for some Rosewood Group hotel reser ations. The CRS facilitates the booking of hotel reservations made by consumers through hotel , online travel agencies, and similar booking services. The unauthorized party was able to acce s payment card information for some hotel reservations at affected the Rosewood Group 's prop rties, including cardholder name, payment card number, card expiration date, and pote tially card security code. In some cases, the unauthorized party also was able to access gues name, email, phone nUlllber, address, and other information.
    [Show full text]
  • Catalogue-Hospitality-2017 18.Pdf
    2 HAIRDRYERS FOR HEAVY DUTY USE 6 Hairdryers for puBlic areas with high frequency of users Haartrockner für öffentliche Anlagen mit hoher Nutzungsfrequenz Asciugacapelli per impianti puBBlici con alta frequenza di utenti Sèche-cheveux pour structures puBliques avec grande fréquence d’utilisation HAIRDRYERS FOR MEDIUM DUTY USE - PROFESSIONAL HAIRDRYERS 10 Hairdryers for small puBlic places with low frequency of users and for hotel rooms Haartrockner für kleinere öffentliche Einrichtungen mit niedriger Nutzungsfrequenz und für Gästezimmer Asciugacapelli per piccoli impianti puBBlici con Bassa frequenza di utenti e per camere d’alBergo Sèche-cheveux pour petites installations puBliques avec Basse fréquence d’utilisation et pour chamBres d’hôtels HAIRDRYERS FOR HOTEL ROOMS 16 Haartrockner für Gästezimmer Asciugacapelli per camere d’alBergo Sèche-cheveux pour chamBres d’hôtels AUTOMATIC HAND DRYER 40 Automatischer Händetrockner Asciugamani automatico Sèche-mains automatique mural SOAP DISPENSERS 42 Seifenspender Erogatori di sapone DistriButeurs de savon MAGNIFYING MIRRORS 44 Vergrößerungsspiegel Specchi ingranditori Miroirs agrandisseurs SWISS QUALITY BY VALERA NUMBER 1 IN HOTEL HAIRDRYERS NUMMER 1 IN HOTELHAARTROCKNERN VALERA meets the highest demands of top-class hotels in terms VALERA bedient höchste Ansprüche der Spitzenhotellerie of safety, durability, environmental compatibility, aesthetics an Sicherheit, Langlebigkeit, Umweltfreundlichkeit, Ästhetik and comfort. Every year VALERA, the Swiss Hair Specialist since und Komfort. Jedes Jahr liefert VALERA, der Schweizer 1955, provides hairdryers to more than 150,000 hotel rooms Haarspezialist seit 1955, Haartrockner für weltweit mehr als worldwide. 150.000 Hotelzimmer. VALERA GUARANTEES: VALERA GARANTIERT: IN-HOUSE - All hair and hand dryers are developed, HAUSEIGENE PRODUKTION - Alle Haar- und Handtrockner designed and produced in its own manufacturing plant werden im eigenen Werk in Ligornetto in der Schweiz in Ligornetto/Switzerland.
    [Show full text]
  • Odwyers-Magazine-June-2018.Pdf
    Communications & New Media June 2018 I Vol. 32 No. 6 SPECIAL TRAVEL & INTERNATIONAL ISSUE How wellness is changing the travel industry Weathering a natural disaster crisis Special report: a look at the ‘New South’ Hospitality harnesses the power of paid social Travel and the transformation economy Hoteliers score with mobile bookings June 2018 | www.odwyerpr.com Social media in the era of 5G PR Why multicultural PR isn’t just about race Vol. 32. No. 6 June 2018 EDITORIAL BUILDING PR STRATEGIES ON RELATIONSHIPS In a fast-moving world, the human 6 19 touch is more important than ever. JOURNOS SEE MEDIA TRUST MAKING A COMEBACK TRAVEL AND THE TRANS- Public trust in journalism might be FORMATION ECONOMY on the rise, according to a survey. 8 Travelers are moving from vacations 20 to transformative experiences. WEATHERING THE 12 STORM OF A NATURAL DISASTER PROFILES OF TRAVEL & Communications preparedness is 9 TOURISM FIRMS key to riding out the unexpected. 22 RANKINGS OF TRAVEL HOW HOTELS CAN USE & TOURISM FIRMS PAID SOCIAL’S POWER 33 Marketers leverage paid social campaigns to build hotel business. 10 THE GREATER GOALS OF MULTICULTURAL PR To move beyond race and ethnicity, A LOOK AT THE ‘NEW 34 focus your strategies on inclusion. SOUTH’ How an economic powerhouse INTERNAL STRATEGIES TO keeps the old Southern charm. 12 RESTORE EMPLOYEE TRUST 20WWW.ODWYERPR.COM To build trust from the C-suite down, Daily, up-to-the-minute PR news 36 it takes effective communication. HOW WELLNESS IS CHANGING TRAVEL Wellness experiences are trans- INNOVATION IN GLOBAL forming the travel industry.
    [Show full text]
  • Dhhm/Bhhm 05
    1987 DHHM/BHHM 05 VARADHAMAN MAHAVEER OPEN UNIVERSITY, KOTA Contemporary Hospitality Industry & Hospitality Law DHHM/BHHM 05 Vardhaman Mahaveer Open University, 1987 Kota CONTENTS BHHM-15 Unit No. Name of Unit Page No. Unit 1 Introduction to Hospitality 1 Understand the current structure of the hospitality 15 Unit 2 industry Unit 3 Growth of hospitality Industry 32 Unit 4 Positive and negative impact of Hospitality Industry 45 Unit 5 Domestic and international tourism 59 Unit 6 Hospitality and Tourist Product 74 Unit 7 Tourist Attractions 86 Unit 8 Introduction to Law & Legal Sources 105 Unit 9 Law of Contract 122 Unit 10 Hotel Restaurant Licenses 147 Unit 11 Adulterant 162 Unit 12 Consumer Protection Act 1986 179 Unit 13 Contract of Insurance & Hotel Insurance 201 Unit 14 Labour Laws 216 Unit 15 Pollution Control Act, 231 Unit 16 Sale of Goods 241 Course Development Committee Chairman Prof. Vinay Kumar Pathak Vardhaman Mahaveer Open University, Kota Convener and Members Convener Prof. H.B.Nandwana Director SOCE, Vardhaman Mahaveer Open University, Kota Members: - 1. Mr. Virender Singh Yadav, IHM Jaipur 2. Dr.J.L.Saha , IHM, Gwalior 3. Dr.Lovkesh Srivastava ,CIHM Jaipur 4. Mr. Ravi Puri, IHMCS Jaipur 5. Ms Anjali Saxena, Guest Faculty (F&N) V.M.O.U,Kota Editing and Course Writing Editor Mr A.K.Srivastava – Rtd Principal, Govt Institute of Hotel Management, Jaipur Chairman – Institute of Hotel Management & Culinary Studies, Jaipur Unit Writers Ms. Megha Modi (Unit 1, 2, 7,14) Dr Girish Nandani (Unit 3) Sr Lecturer Institute of Hotel Management & Senior lecturer, School of Hotel Culinary Studies Jaipur Management, Babu Banarsi Das University, Lucknow Dr Lovkesh Srivastava (Unit 4, 8, 10, 13,15,16) Mrs Anjali Saxena (Unit 11) Director, Cambay Institute of Hospitality Management Guest Faculty, VMOU, Kota Jaipur Dr Ruchika Batla (Unit 5, 6) Mr Yogesh Sharma(Unit 9,12) PDF, VMOU, Kota Asco.
    [Show full text]
  • Business Case for Sustainable Hotels March 2020
    Business Case for Sustainable Hotels March 2020 In collaboration with About Sustainable Hospitality Alliance Sustainable Hospitality Alliance brings together engaged hospitality companies and uses the collective power of the industry to deliver impact locally and on a global scale. They work with the leading hospitality companies to address environmental and social challenges, share expertise and develop practical resources and programmes to enable the wider industry to operate responsibly and grow sustainably. They are a non-profit organisation with members represented by senior executives from the leading hospitality groups with a global reach of over 30,000 hotels and 4.5 million rooms. For more information, visit www.sustainablehospitalityalliance.org. About IFC IFC – a sister organisation of the World Bank and member of the World Bank Group – is the largest global development institution focused on the private sector in emerging markets. They work with more than 2,000 businesses worldwide, using their capital, expertise, and influence to create markets and opportunities in the toughest areas of the world. In fiscal year 2018, they delivered more than $23 billion in long-term financing for developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity. IFC’s Green Buildings Market Transformation Program is funded by the UK Government with original funding by Switzerland’s State Secretariat for Economic Affairs (SECO). For more information, visit www.ifc.org. Page 2 Contents 01 Introduction.............................................................................4
    [Show full text]
  • ITB 2020 4 - 8 March 2020 List of Exhibitors
    ITB 2020 4 - 8 March 2020 List of Exhibitors Exhibitor Postal code City Country/Region 1001 Nights Tours 19199 Tehran Iran 123 COMPARE.ME 08006 Barcelona Spain 1AVista Reisen GmbH 50679 Köln Germany 2 Travel 2 Egypt 11391 Cairo Egypt - Prime Hospitality Management Group 33-North Baabdath el Metn Lebanon 360-up Virtual Tour Marketing 40476 Düsseldorf Germany 365 Travel 10000 Hanoi Vietnam 3FullSteps 1060 Nicosia Cyprus 3Sixty Luxury Marketing RG9 2BP Henley on Thames United Kingdom 4Travel Incoming Tour Operator 31-072 Kraków Poland 4X4 Safarirentals GmbH 04229 Leipzig Germany 500 Rai Resort & Tours 84230 Surat Thani Thailand 506 On The River, Woodstock 05091 Woodstock United States of America 5stelle* native clouds pms 43019 Soragna Italy 5vorFlug GmbH 80339 München Germany 7 Degrees South Victoria Seychelles 7/24 Transfer Alanya/Antalya Turkey 7Pines Kempinski Ibiza 07830 Ibiza Spain 9 cities + 2 in Lower Saxony c/o Hannover Marketing & Tourismus GmbH 30165 Hannover Germany A & E Marketing Durbanville, Cape Town South Africa A Dong Villas Company Limited 56380 Hoi An City Vietnam A la Carte Travel Greece 63200 Nea Moudania Greece A Star Mongolia LLC 14250 Ulaanbaatar Mongolia a&o hostels Marketing GmbH 10179 Berlin Germany A-ROSA Flussschiff GmbH 18055 Rostock Germany A-SONO Riga Latvia A. Tsokkos Hotels Public Ltd 5341 Ayia Napa Cyprus A.T.S. Pacific Fiji Nadi Airport Fiji A1 Excursion Adventure Tours and Travel Pvt. Ltd. 44600 Kathmandu Nepal A2 Forum Management GmbH 33378 Rheda-Wiedenbrück Germany A3M Mobile Personal Protection GmbH 72070 Tübingen Germany AA Recreation Tours & Travels Pvt. Ltd. 110058 New Delhi India AAA Hotels & Resorts Pvt Ltd 20040 Male Maldives AAA Travel 7806 Cape Town South Africa AAA-Bahia-Brasil 41810-001 Salvador Brazil AAB - All About Belgium Incoming DMC for the Benelux 9340 Lede Belgium aachen tourist service e.v.
    [Show full text]