USER GUIDE TO BOOK AND BUY TICKETS Edition 2.5 USER GUIDE TO BOOK AND BUY TICKETS https://entradas.patrimonionacional.es/ Sales and reservations: 902 044 454. Support service: 902 044 414/[email protected] INDEX 1. GENERAL PROCEDURES .......................................................................................................................... 3 1.1.- WHY SHOULD I REGISTER? ...................................................................................................................... 3 1.2.- HOW CAN I REGISTER? ............................................................................................................................. 3 1.3.- HOW TO LOGIN AND LOGOUT? ................................................................................................................. 4 1.4.- HOW CAN I CHANGE MY USER DETAILS? .................................................................................................. 4 1.5.- WHEN CAN I MAKE MY RESERVATIONS? .................................................................................................. 5 1.6.- GETTING AN INVOICE OF MY PURCHASE? ................................................................................................. 5 1.7.- WHAT PRICES? ......................................................................................................................................... 6 2. PURCHASE OF INDIVIDUAL TICKETS ................................................................................................. 9 2.1.- PURCHASE INDIVIDUAL TICKETS WITHOUT REGISTRATION ...................................................................... 9 2.2.- PURCHASE INDIVIDUAL TICKETS WITH REGISTRATION ........................................................................... 11 3. BOOKING AND PURCHASE OF TICKETS FOR GROUPS ................................................................ 13 3.1.- RESERVATION AND TICKETS FOR OFFICIAL TOURIST GUIDES.................................................................. 14 3.2.- RESERVATION AND TICKETS FOR TRAVEL AGENTS ................................................................................. 16 3.3.- RESERVATION AND TICKETS FOR EDUCATIONAL GROUPS ..................................................................... 19 3.4.- RESERVATION AND TICKETS FOR CULTURAL GROUPS ........................................................................... 22 © GADD-Grupo Meana, S.A. Page 2 / 25 USER GUIDE TO BOOK AND BUY TICKETS https://entradas.patrimonionacional.es/ Sales and reservations: 902 044 454. Support service: 902 044 414/[email protected] 1. GENERAL PROCEDURES 1.1.- Why should I register? It is required if you are making a group booking. In any case, for natural persons, is recommended. With your account you can: Consult the status of your purchases. Modify your reservations as long as the payment for them has not yet been made. Pay for your reservations. Carry out the reprinting of the issue notes. 1.2.- How can I register? Go to the page https://entradas.patrimonionacional.es/, and follow these steps: 2. Click “Create a new account” 1. Click user area 4. Conditions. After selection the 3. User selection type. Select the group group you can see the registration of users in which you want to be registered conditions. Then press “Register new user” © GADD-Grupo Meana, S.A. Page 3 / 25 USER GUIDE TO BOOK AND BUY TICKETS https://entradas.patrimonionacional.es/ Sales and reservations: 902 044 454. Support service: 902 044 414/[email protected] 5. Registration form. It should fill the 6. Confirmation of registration. data indicated at least those marked with an *. Once the registration, you will receive an email with a link. This activates your account. (You must review your “SPAM”). Your username will be your email 1.3.- How to login and logout? Once registered, you can login in the system to manage sales and user data. 2. Logout. 1. Login. 1.4.- How can I change my user details? © GADD-Grupo Meana, S.A. Page 4 / 25 USER GUIDE TO BOOK AND BUY TICKETS https://entradas.patrimonionacional.es/ Sales and reservations: 902 044 454. Support service: 902 044 414/[email protected] 2. Click “My reservations”. Here you can change user details (modify 1. Login. information, change password, deregister as user) IMPORTANT: USERNAME IS NOT POSSIBLE TO MODIFY. 1.5.- When can I make my reservations? The sale or reservation of tickets may only be made with a maximum of 90 days and a minimum of 24 hours. 1.6.- Getting an invoice of my purchase? If you have not registered as user you cannot download the invoice. The bottom screen menu named “Invoicing” are valid only for purchases made at the ticket office. If you are registered user, you can download invoices from your customer area. Click “My reservations” section, select “My purchases”, locate the purchase and click “Invoice”. © GADD-Grupo Meana, S.A. Page 5 / 25 USER GUIDE TO BOOK AND BUY TICKETS https://entradas.patrimonionacional.es/ Sales and reservations: 902 044 454. Support service: 902 044 414/[email protected] 1.7.- What prices? All prices and conditions can be found on the web site http://www.patrimonionacional.es . In any case, a summary is shown in the following table: © GADD-Grupo Meana, S.A. Page 6 / 25 USER GUIDE TO BOOK AND BUY TICKETS https://entradas.patrimonionacional.es/ Sales and reservations: 902 044 454. Support service: 902 044 414/[email protected] TARIFAS PARA LA VISITA INDIVIDUAL DE MUSEOS Basic Reduced Free Agencies Fee for guided tour Royal Palace of 10€ 5€ 0€ 8€ 4€ (only in ticket office) Madrid Royal Palace of 9€ 4€ 0€ 7€ 4€ (only in ticket office) Aranjuez Labrador House 5€ Only guided tour Royal Palace of 9€ 4€ 0€ 7€ 4€ (only in ticket office) San Ildefonso Royal Palace of El 9€ 4€ 0€ 7€ Only guided tour Pardo Royal Palace of 4€ 2€ 0€ 3€ 4€ (only in ticket office) Riofrío Royal Palace of La 7€ 4€ 0€ 6€ 4€ (only in ticket office) Almudaina San Lorenzo of El 10€ 5€ 0€ 8€ 4€ (only in ticket office) Escorial Prince House (El 5€ Only guided tour Escorial) Monastery of 7€ 4€ 0€ 6€ 4€ (only in ticket office) Yuste Monastery of 6€ 0€ 6€ Only guided tour Huelgas Monastery of 6€ 0€ 6€ Only guided tour Santa Clara Monastery of Las 6€ 0€ 6€ Only guided tour Descalzas Monastery of La 6€ 0€ 6€ Only guided tour Encarnación Valley of the 9€ 4€ 0€ 6€ Not available Fallen Patrimonio Nacional Passes are only available at the box office. © GADD-Grupo Meana, S.A. Page 7 / 25 USER GUIDE TO BOOK AND BUY TICKETS https://entradas.patrimonionacional.es/ Sales and reservations: 902 044 454. Support service: 902 044 414/[email protected] Passes Basic Reduced Validity Museums admission admission 8€ 48hours Monastery of Las Descalzas and Monastery of La PASS 1 Encarnación Royal Palace of Madrid, San Lorenzo of El Escorial, Royal Palace of Aranjuez, Royal Palace of El Pardo, PASS 2 30€ 19€ 1 year Monastery of Las Descalzas, Monastery of La Encarnación and Valley of the Fallen. Royal Palace of Madrid, San Lorenzo of El Escorial, Royal Palace of Aranjuez, Royal Palace of El Pardo, Monastery of Las Descalzas, Monastery of La PASS 3 50€ 28€ 1 year Encarnación, Valley of the Fallen, Royal Palace of San Ildefonso, Royal Palace of Riofrío, Royal Palace of La Almudaina, Monastery of Yuste, Monastery of Huelgas and Monastery of Santa Clara. © GADD-Grupo Meana, S.A. Page 8 / 25 USER GUIDE TO BOOK AND BUY TICKETS https://entradas.patrimonionacional.es/ Sales and reservations: 902 044 454. Support service: 902 044 414/[email protected] 2. PURCHASE OF INDIVIDUAL TICKETS Maximum 8 tickets per purchase. At least 1 ticket not free 2.1.- Purchase individual tickets without registration Go to the page https://entradas.patrimonionacional.es/ 1. Selection of the museum. First you 2. Start buying. You can see prices, must select the museum or in the bottom of open hours, how to get there and other the page or through “Purchase tickets for information. visits” . 3. Select date. You can select the date 4. Selection of the hour. On the right of the visit in the calendar. you can select hourly intervals. © GADD-Grupo Meana, S.A. Page 9 / 25 USER GUIDE TO BOOK AND BUY TICKETS https://entradas.patrimonionacional.es/ Sales and reservations: 902 044 454. Support service: 902 044 414/[email protected] 6. Summary. Then it will tell you the 5. Selection price and amount. You overview of the selected above. must select the appropiate price. 7. Purchase management. Once you 8. Payment I. Before proceeding with have added all items to your cart, you can the payment, you must fill the details of modify, cancel or pay your purchase. the buyer. Pay special attention to the conditions. 9. Final confirmation. 10. Payment II. Payment of the transaction with a bank card by entering the requested data. © GADD-Grupo Meana, S.A. Page 10 / 25 USER GUIDE TO BOOK AND BUY TICKETS https://entradas.patrimonionacional.es/ Sales and reservations: 902 044 454. Support service: 902 044 414/[email protected] 2.2.- Purchase individual tickets with registration Go to the page https://entradas.patrimonionacional.es/ , please register, if you have not already done and login. 1. Selection of the museum. First you 2. Start buying. You can see prices, must select the museum or in the bottom of open hours, how to get there and other the page or through “Purchase tickets for information visits” 3. Select date. You can select the date 4. Selection of the hour. On the right of the visit in the calendar. you can select