Virgin Trains East Coast Timetables, tickets and tips 15 May - 10 December 2016 VTEC585 Customer Timetable May-Dec 2016 TR Update - Cover V2.indd 1 03/06/2016 09:49 Find out more at virgintrainseastcoast.com/glory VTEC585 Customer Timetable May-Dec 2016 TR Update - Cover V2.indd 2 03/06/2016 09:51 Yep! We’re sprucing, pimping and improving your entire Virgin Trains experience along the east coast, to make sure you’re bound for glory every single time you travel with us. We’re rolling out glorious new interiors, including plush new seats, fresh new carpets and lovelier loos. We’ve even gone leather in First Class. Fancy! There’s a transformed train arriving every couple of weeks ‘til the end of this year. By then, our full fl eet will be red hot. 1 VTEC585 Customer Timetable May-Dec 2016 TR Update - FRONT V4.indd 1 03/06/2016 09:56 That’s right, our onboard Wi-Fi is now free in Standard , our spanking new onboard entertainment service, is when you book direct at virgintrainseastcoast.com! rolling out this summer (2016). Packed with big blockbusters, brilliant Wi-Fi your socks off. boxsets, tonnes of TV, great games and gripping reads to make your journeys even more glorious. It’ll be onboard, on demand, and on us. You can download our BEAM app now from the Apple App Store or Google Play. Brand new menus, designed exclusively for us by James Martin, are now being served in First Class. These tastebud tingling menus After a big old refurbishment our First Class lounges are looking focus on the use of locally-sourced, high-quality ingredients, mighty swish, with slick workstations, comfy relaxation areas showcasing producers from along our route. We’ll also be giving and even a few chaise longues. You’ll also fi nd free Wi-Fi, menus in Standard an overhaul this autumn. Here’s to a gloriously soft drinks, snacks and newspapers – oh we are spoiling you. tasty journey. 62 VTEC585 Customer Timetable May-Dec 2016 TR Update - FRONT V4.indd 2 VTEC58509/06/2016 Customer 14:16 Timetable May-Dec 2016 TR Update - FRONT V4.indd 3 03/06/2016 09:58 That’s right, our onboard Wi-Fi is now free in Standard , our spanking new onboard entertainment service, is when you book direct at virgintrainseastcoast.com! rolling out this summer (2016). Packed with big blockbusters, brilliant Wi-Fi your socks off. boxsets, tonnes of TV, great games and gripping reads to make your journeys even more glorious. It’ll be onboard, on demand, and on us. You can download our BEAM app now from the Apple App Store or Google Play. Brand new menus, designed exclusively for us by James Martin, are now being served in First Class. These tastebud tingling menus After a big old refurbishment our First Class lounges are looking focus on the use of locally-sourced, high-quality ingredients, mighty swish, with slick workstations, comfy relaxation areas showcasing producers from along our route. We’ll also be giving and even a few chaise longues. You’ll also fi nd free Wi-Fi, menus in Standard an overhaul this autumn. Here’s to a gloriously soft drinks, snacks and newspapers – oh we are spoiling you. tasty journey. 3 VTEC585 Customer Timetable May-Dec 2016 TR Update - FRONT V4.indd 2 VTEC58509/06/2016 Customer 14:16 Timetable May-Dec 2016 TR Update - FRONT V4.indd 3 03/06/2016 09:58 We’re now making more journeys than ever between Edinburgh and London, with 42 additional services per week (that’s 22,000 extra seats!). With our services along the west coast included, you’ll fi nd more Virgin Trains travelling between Edinburgh and London every weekday than any domestic airline. So whether you’re heading up or down for business or pleasure, you can go as and when you like. So easy. Find out more at virgintrainseastcoast.com/glory 4 VTEC585 Customer Timetable May-Dec 2016 TR Update - FRONT V4.indd 4 03/06/2016 10:00 Right train Right time Our top 4 booking tips Right ticket 1 Book early and buy Advance If you know the date and time that you want to travel, book early and buy Advance to grab yourself a great deal. Advance tickets offer the best value for money – hands down. Just be aware that these tickets are only valid for travel on the train you’ve booked, and can only be transferred prior to the date and time of travel. Any difference in fare is payable too – plus a £10 administration fee per person per single fare for each change to the journey. 2 Reserving a seat. Shotgun! We’ll automatically reserve you a seat when you book an Advance ticket, and for other tickets you can request one at the time of booking. Some early morning trains are closed to reservations after 18.00 the previous day – so early booking is always recommended if you want to secure yourself a seat. 3 Buy before you board If you board our trains without a valid ticket, you’ll have to buy the full single or full return fare and won’t be able to use a Railcard (except a Disabled Persons Railcard) – so it’s always best to save yourself the hassle and money by buying before you board. 4 Book online with us No booking fees, unbeatable fares (that’s a promise), and Nectar points or Virgin Atlantic Flying Club miles available to earn on journeys with us, just a few reasons to book online with us. Oh, one more (big) thing - our onboard Wi-Fi is now free in Standard when you book direct at virgintrainseastcoast.com That’s right, the surf’s on us. 5 VTEC585 Customer Timetable May-Dec 2016 TR Update - FRONT V4.indd 5 03/06/2016 10:00 Our top travel tips 1 Stay ahead with live updates 3 Need some help? We got you… Having the latest service updates, departure times Wheelchairs and platform announcements to hand is an absolute We have wheelchair spaces in Coach L in First Class and winner when you’re on the move. So here’s how you Coach F in Standard on the majority of our trains. Try to can stay ahead. reserve as early as possible (no later than 18.00 the day Live updates before travel) if you can. One less thing to worry about. Register online at virgintrainseastcoast.com/travelalert Bikes to receive texts or emails notifying you of any changes Our bike spaces are limited so reservations are a must to your journey. for all cycles, other than folding bikes. Your best bet is to reserve a spot when you buy your ticket. Late reservations Twitter can be made up to 10 minutes before departure but For the latest travel news and updates, follow us preferably before 18.00 on the day before travel. on Twitter @Virgin_TrainsEC – we’re there 24/7. The sooner the better really. Allez! #alwaysgotyourback For further information - virgintrainseastcoast.com/cycles Latest travel info Luggage Head to virgintrainseastcoast.com/travel-information or We recommend that you only pack what you can better still, get our free Trains Live smartphone app for comfortably carry. You’re allowed max three pieces of Android and iOS devices. This travel info is provided by luggage onboard – two larger items (90x70x30cm) and one National Rail Enquiries and covers all of our services, piece of hand luggage. Large cases go in the luggage racks as well as connections to any National Rail station. at the end of each coach, and smaller bags go up overhead. If you have additional bags or larger items, take a look 2 Dodge disruption at virgintrainseastcoast.com/bagmagic – our new door- From time to time, Network Rail has to carry out to-door delivery service. We’ll pick up your bags and drop maintenance work to ensure the safety and reliability them at your destination from just £12.99. Magic. of our services. Pets Unfortunately this can affect our timetables a bit, Pets are welcome onboard and travel free of charge, as but we always announce any changes up to 12 weeks long as they don’t take up a seat. Dogs should always be in advance, so you can dodge accordingly. on their leads (and on their best behaviour). Always check when booking or look online at virgintrainseastcoast.com/alterations Assistance Dogs If you’re travelling with an assistance dog, please call our Assisted Travel team and we’ll make special arrangements. Contact details are on page 13. 6 7 VTEC585 Customer Timetable May-Dec 2016 TR Update - FRONT V4.indd 6 VTEC58503/06/2016 Customer 10:00 Timetable May-Dec 2016 TR Update - FRONT V4.indd 7 06/06/2016 11:19 3 Need some help? We got you… Wheelchairs We have wheelchair spaces in Coach L in First Class and Coach F in Standard on the majority of our trains. Try to reserve as early as possible (no later than 18.00 the day before travel) if you can. One less thing to worry about. Bikes Our bike spaces are limited so reservations are a must for all cycles, other than folding bikes. Your best bet is to reserve a spot when you buy your ticket. Late reservations can be made up to 10 minutes before departure but preferably before 18.00 on the day before travel. The sooner the better really. Allez! For further information - virgintrainseastcoast.com/cycles Luggage We recommend that you only pack what you can comfortably carry.