A COASTAL COMMUNICATIONS CORPORATION PUBLICATION MARCH 2020 VOL. 38 NO. 3 $12.00 ALSO IN THIS ISSUE WILDLY GAMING ENTERTAINING RESORTS F&B TRENDS MEETING ROOM TECH ORLANDO ARIZONA PACIFIC NORTHWEST How to Add an Engaging Edge to Your DepositPhotos.com Next Event GRAND ENOUGH FOR YOUR BEST PEOPLE AND THEIR BIGGEST IDEAS. Meetings and events take on a special energy at The Broadmoor. Our magnifi cent Colorado setting will inspire your people. Our world-class golf, spa, dining and more will refresh them. The unique venues and activities of our Broadmoor Wilderness Experience properties will challenge them and change their perspectives. With the addition of the new Exhibit Hall, our over 315,000 square feet of meeting space is fl exible enough to meet your most demanding requirements. And amidst it all, The Broadmoor’s legendary tradition of quality and service will ensure your event is a success. Contact us today and start planning your meeting now at broadmoor.com. 855.502.2081 BROADMOOR.COM 1 LAKE AVENUE, COLORADO SPRINGS, CO 80906 085530_Broadmoor_Biggest Ideas • Corporate & Incentive Travel • Trim size 8.125”x 10.875” • 2/6/20 VOLUME 38 NO. 3 // MARCH 2020 ISSN 0739-1587 // USPS 716-450 IN THIS ISSUE // features 16 Ante Up! 16 Gaming Resorts Continue to Offer Attendees Everything Under One Roof BY MAURA KELLER F&B Trends 22 What’s on Your Plate? Embracing the Food Factor BY SOPHIA BENNETT Meeting Room of the Future 28 Rooms Evolve to Meet the Needs of Today’s Attendees BY MAURA KELLER Wildly Entertaining 22 34 How to Add an Engaging Edge to Your Next Event BY CYNTHIA DIAL destinations Orlando 40 From Theme Parks to Pro Sports, This Destination Thrills Attendees BY KEITH LORIA 34 Arizona 50 A Southwestern Destination Offering Amazing Outdoor Activities for Attendees BY CHRISTINE LOOMIS 50 Pacific Northwest 58 Everything From Mountain Views to Idyllic Settings Will Inspire Attendees BY CHRISTINE LOOMIS departments 04 Publisher’s Message 40 06 News & Notes 09 Tips & Trends 12 Perspective Conversation Marketing Hacks: 8 Ways to “Speak Human” and Change the Game BY MERILEE KERN 14 Perspective A Match Made in Heaven: How Group and Meeting Planners Can Find the Right Venues BY LAUREN HALL 58 66 People on the Move TheMeetingMagazines.com | Corporate & Incentive Travel | March 2020 3 v PUBLISHER’S MESSAGE // Have You Thought About Improving A COASTAL COMMUNICATIONS CORPORATION PUBLICATION PUBLISHER/EDITOR-IN-CHIEF Your Leadership Style? Harvey Grotsky [email protected] For much of my publishing career, I have managed others and, as an active leader today, I can relate to what leaders must contend with even though it is CREATIVE DIRECTOR Kristin Bjornsen a challenge in most organizations. However, in my opinion, being a leader is a [email protected] very rewarding opportunity. MANAGING EDITOR Like the old saying, leaders aren’t born, they’re made. What makes a great Henry Fitzgerald leader? If you ask your colleagues or others, you will get various opinions about [email protected] the qualities necessary to become a great leader. I think we become leaders as EDITORIAL COORDINATOR a result of hard work and by building our per- Rachel Galvin sonal and professional skills. Leaders need to [email protected] build trust, be confident and, in the meeting and DIGITAL CONTENT PRODUCER incentive travel business, be creative. Your busi- Duke Decter [email protected] ness team can only be as successful as its leader. As a leader, you’re the one in charge. Regard- CONTRIBUTING EDITORS Sophia Bennett less of your longevity as a meeting planner, you Sara Churchville can always benefit from input from others, in- Cynthia Dial Maura Keller cluding new ideas and changes that will keep you, Christine Loomis Derek Reveron as a leader, at your peak. Managing a creative and Patrick Simms productive staff to complete projects can easily David Swanson become a reality if your leadership is enlighten- PRESIDENT & CEO ing and revitalizing to experience. Harvey Grotsky Today, the key to leadership success can be VICE PRESIDENT OF OPERATIONS achieved by taking the latest techniques in man- David Middlebrook aging to reflect today’s workplace attitudes. [email protected] In this issue, check out gaming resorts that offer a good balance of excep- ADVERTISING SALES OFFICES tional meeting facilities with fun-filled amenities your attendees will truly enjoy. 2700 N. Military Trail, Suite 120 Boca Raton, FL 33431-6394 Also check out appealing destinations like Orlando, which never disappoints 561-989-0600 Fax: 561-989-9509 groups of all sizes; Arizona, with its range of western ranches to luxury resorts; [email protected] and the Pacific Northwest, where Seattle and other destinations are sure to satisfy your needs. Corporate & Incentive Travel (USPS 716-450) is published monthly by Coastal Communications Corporation, 2700 North Military Trail — Suite 120, Boca Raton, FL 33431-6394; 561-989-0600. Single copies $12.00 U.S.A. only. Yearly subscription price is $125.00 in the U.S.A.; Canada and foreign is $165.00. Back copies $14.00 U.S.A. only. Distributed without charge to qualified personnel. Periodicals Postage Paid at Boca Raton, FL, and additional mailing offices. POSTMASTER: Please send address changes to Corporate & Incentive Travel, 2700 North Military Trail — Suite 120, Boca Raton, FL 33431-6394. Nothing contained in this publication shall constitute an endorsement by Coastal Communications Harvey Grotsky Corporation (Corporate & Incentive Travel), and the publication Publisher disclaims any liability with respect to the use of or reliance on any such information. The information contained in this publication is in no way to be construed as a recommendation by C&IT of any industry standard, or as a recommendation of any kind to be adopted, by or to be binding upon, any corporate/incentive travel planner or agent. Reproduction of any portion of this publication by any means is strictly forbidden. Editorial contributions must be accompanied by return postage and will be handled with FOLLOW US ON SOCIAL MEDIA reasonable care. However, the publisher assumes no responsibility for return of unsolicited photographs or manuscripts. Subscribers: Send subscription inquiries and address changes to: Circulation Department, Corporate & Incentive Travel, 2700 North Military Trail — Suite 120, Boca Raton, FL 33431-6394. Provide old and new addresses including zip codes. Enclose address label from most recent issue and please allow five weeks for the change to become effective. Printed in U.S.A. © 2019 @CorpIncTravel linkedin.com/company/ facebook.com/ @CorpIncTravel CorpIncTravel CorpIncTravel 4 March 2020 | Corporate & Incentive Travel | TheMeetingMagazines.com NEWS + NOTES // NEW CONSTRUCTION Raleigh, NC Raleigh Moves Ahead With city leaders approved Downtown Headquarters Hotel plans for a headquarters RALEIGH, NC — Raleigh will soon be home to a new down- hotel town headquarters hotel with a separate office/mixed-use tower, located on a 2.5-acre site within walking distance of the Raleigh Convention Center, which houses a 150,000 sf Exhib- it Hall. City leaders are in talks about the project, which will change the city’s skyline. They have approved the first phase and are now seeking developers. The hotel will include meet- ing space, in addition to a second site for an office tower and mixed-use space. The towers at the proposed hotel are zoned for up to 40 stories tall. INDUSTRY NEWS RENOVATION Hello! Destination Management Hyatt Regency St. Louis at The Opens New Location in Colorado Arch Undergoes Renovation DENVER, CO — Based in Denver, Hello! Colorado ST. LOUIS, MO — Hyatt Regency St. Louis at the Arch offers full destination management services in Denver announced that a $2.6 million renovation to its meeting and Colorado Springs. This is the 11th location for space is slated to be completed this year. The renovations Hello! Founded in Orlando in 1986, Hello! has since will refresh everything from the carpets to the furniture expanded throughout the country with more than 260 to add a more modern spin, including USB charging sta- full-time employees. Their award-winning teams are tions. The project will complement the property’s previ- known nationwide for providing outstanding guest ous $11 million renovation. Hyatt Regency St. Louis at experiences in more than 37 world-class destinations The Arch features 83,000 sf of indoor and outdoor space coast to coast, with offices in Orlando and Hollywood, for group functions. The hotel also features the 20,000 sf FL; Nashville, TN; Dallas and Austin, TX; Scottsdale, Grand Ballroom designed for large events, as well as the AZ; Las Vegas, NV; Washington, D.C.; and San Diego 16,800 sf Regency Ballroom perfect for medium to large and San Francisco, CA. The opening of Hello! Colo- sized functions. Both the Grand and Regency ballrooms rado has been spearheaded by Melissa Zorko, regional are flexible and can be partitioned into smaller meeting vice president, and Kerry Sauber, senior account ex- spaces to fit the size requirements and preferences of any ecutive. In addition to Zorko and Sauber, Hello! Col- group. The newly reimagined Gateway Arch National orado also will be supported by local operations and Park is outside the hotel’s doorstep. Also, groups can en- product development teams. joy more than 6 miles of hiking and biking. RENOVATION reinstates InterContinental San Juan’s InterContinental San status as a top destination for business travelers. It offers 24,000 sf of meeting Juan Reopens After and event space, and offers attendees Multimillion-Dollar an outdoor lagoon pool with a swim- Transformation up bar; seven restaurants, including Ocean Breeze; and bars and the full- SAN JUAN, PR — The InterConti- service Akua Spa. The largest meeting nental San Juan on Isla Verde beach spaces include the 6,036 sf Preciosa has reopened following a multimil- Ballroom, 5,065 sf Grand Ballroom, lion-dollar renovation.