1 TABLE OF CONTENTS VISION, MISSION AND VALUES ..................................................................................................... 6 GOVAN MBEKI MUNICIPAL KEY STRATEGIC OBJECTIVES ........................................................ 7 CHAPTER 1 - MAYOR’S FOREWORD AND EXECUTIVE SUMMARY ........................................... 10 COMPONENT A: MAYOR’S FOREWORD ......................................................................................10 COMPONENT B: EXECUTIVE SUMMARY .................................................................................... 12 1.1 MUNICIPAL MANAGER’S OVERVIEW ......................................................................................12 1.2 MUNICIPAL FUNCTIONS, POPULATION AND ENVIRONMENTAL OVERVIEW .......................13 1.3 SERVICE DELIVERY OVERVIEW .............................................................................................18 1.4 FINANCIAL HEALTH OVERVIEW ..............................................................................................23 1.5 ORGANISATIONAL DEVELOPMENT OVERVIEW .....................................................................25 1.6 AUDITOR GENERAL REPORT 2018/2019 .................................................................................25 1.7 STATUTORY ANNUAL REPORT PROCESS .............................................................................26 CHAPTER 2 – GOVERNANCE ....................................................................................................... 27 COMPONENT A: POLITICAL AND ADMINISTRATIVE GOVERNANCE ....................................... 27 2.1 POLITICAL GOVERNANCE .......................................................................................................27 2.2 ADMINISTRATIVE GOVERNANCE ............................................................................................44 COMPONENT B: INTERGOVERNMENTAL RELATIONS .............................................................. 47 2.3 INTERGOVERNMENTAL RELATIONS ......................................................................................47 COMPONENT C: PUBLIC ACCOUNTABILITY AND PARTICIPATION .......................................... 48 2.4 PUBLIC MEETINGS ...................................................................................................................48 2.5 IDP PARTICIPATION AND ALIGNMENT....................................................................................51 COMPONENT D: CORPORATE GOVERNANCE ........................................................................... 51 2.6 RISK MANAGEMENT .................................................................................................................51 2.7 ANTI-CORRUPTION AND FRAUD .............................................................................................53 2.8 SUPPLY CHAIN MANAGEMENT ...............................................................................................53 2.9 BY-LAWS ...................................................................................................................................53 2.10 WEBSITES ...............................................................................................................................55 2.11 PUBLIC SATISFACTION ON MUNICIPAL SERVICES .............................................................55 3.1 WATER PROVISION ..................................................................................................................59 3.2 WASTE WATER (SANITATION) PROVISION ............................................................................61 3.3 ELECTRICITY .............................................................................................................................62 3.4 WASTE MANAGEMENT .............................................................................................................65 3.5 HOUSING ...................................................................................................................................68 3.6 FREE BASIC SERVICES AND INDIGENT SUPPORT ................................................................72 COMPONENT B: ROAD TRANSPORT .......................................................................................... 72 2 3.7 ROADS .......................................................................................................................................72 3.8 TRANSPORT (INCLUDING VEHICLE LICENSING & PUBLIC BUS OPERATION) ....................74 3.9 WASTE WATER (STORMWATER DRAINAGE) .........................................................................74 COMPONENT C: PLANNING AND DEVELOPMENT ..................................................................... 75 3.10 PLANNING ..............................................................................................................................75 3.11 LOCAL ECONOMIC DEVELOPMENT ......................................................................................76 COMPONENT D: COMMUNITY & SOCIAL SERVICES.................................................................. 79 3.12 LIBRARIES; ARCHIVES; MUSEUMS; GALLERIES; COMMUNITY FACILITIES; OTHER (THEATRES, ZOOS, ETC) .....................................................................................................................................80 3.13 CEMETERIES AND CREMATORIUMS .....................................................................................81 3.14CHILD CARE; AGED CARE; SOCIAL PROGRAMMES ............................................................82 COMPONENT E: ENVIRONMENTAL PROTECTION ..................................................................... 84 3.15 POLLUTION CONTROL ( AIR QUALITY) .................................................................................84 3.16 BIO-DIVERSITY; LANDSCAPE (INCL. OPEN SPACES); AND OTHER (EG. COASTAL PROTECTION) 84 COMPONENT F: HEALTH ............................................................................................................. 84 3.17 CLINICS ....................................................................................................................................84 3.18 AMBULANCE SERVICES .........................................................................................................84 3.19 HEALTH INSPECTION; FOOD AND ABBATOIR LICENSING AND INSPECTION; ETC ..........84 COMPONENT G: SECURITY AND SAFETY .................................................................................. 85 3.20 POLICE/ COMMUNITY SAFETY...............................................................................................85 3.21 FIRE SERVICES .......................................................................................................................85 3.22 DISASTER MANAGEMENT .....................................................................................................85 COMPONENT H: SPORT AND RECREATION ............................................................................... 88 3.23 SPORT AND RECREATION ....................................................................................................88 COMPONENT I: CORPORATE POLICY OFFICES AND OTHER SERVICES ................................ 90 3.24 EXECUTIVE AND COUNCIL.....................................................................................................90 3.25 FINANCIAL SERVICES ............................................................................................................90 3.26 HUMAN RESOURCE SERVICES .............................................................................................90 3.27 INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SERVICES ............................91 3.28 PROPERTY; LEGAL; RISK MANAGEMENT AND PROCUREMENT SERVICES .....................92 COMPONENT J: MISCELLANEOUS.............................................................................................. 92 COMPONENT K: ORGANISATIONAL PERFORMANCE SCORECARD PERFORMANCE REPORT (PART I ........................................................................................................................................... 93 CHAPTER 4 – ORGANISATIONAL DEVELOPMENT PERFORMANCE (PERFORMANCE REPORT) ( PART II) ..................................................................................................................................... 124 COMPONENT A: INTRODUCTION TO THE MUNICIPAL PERSONNEL ...................................... 124 4.1 EMPLOYEE TOTALS, TURNOVER AND VACANCIES ............................................................124 3 COMPONENT B: MANAGING THE MUNICIPAL WORKFORCE ................................................. 126 4.2 POLICIES .................................................................................................................................126 4.3 INJURIES, SICKNESS AND SUSPENSIONS ...........................................................................127 4.4 PERFORMANCE REWARDS ...................................................................................................128 COMPONENT C: CAPACITATING THE MUNICIPAL WORKFORCE........................................... 129 4.5 SKILLS DEVELOPMENT AND TRAINING ...............................................................................129 COMPONENT D: MANAGING THE WORKFORCE EXPENDITURE ............................................ 131 4.6 EMPLOYEE EXPENDITURE ....................................................................................................131 CHAPTER 5 – FINANCIAL PERFORMANCE ..............................................................................