Information and Support for Parents & Carers in Manchester including national and local agencies and organisations Compiled June 2017 Parental Engagement Network is a not-for-profit social enterprise helping schools and settings develop their parental and community engagement. www.penetwork.co.uk © Parental Engagement Network 2017 2 Contents General Support 4 General Education 6 Health 6 Parent/Family Support 9 Special Needs 11 Support for Young People 12 BME 13 Financial 14 Entries in boxes are Manchester-based Help and Support Manchester Contact: 0800 083 7921 (Mon – Fri 8am - 6pm) or 0161 234 5001 (24hrs) [email protected] manchester.fsd.org.uk Free, confidential and impartial information and advice service for families with children aged 0-19 years (25 years for children with special needs). Up-to-date information about local and national organisations, services and activities including childcare, playschemes etc. This is also the main contact point for all Social Care inquiries. © Parental Engagement Network 2017 3 INFORMATION AND SUPPORT FOR PARENTS Cornerstone Greater Manchester Police 104b Denmark Road, Moss 101- Non-emergency Side, M15 6JS number. 0161 232 8888 999 – Emergency calls only. General [email protected] www.gmp.police.uk Day centre with an open door For information about safety Support policy providing services to and crime prevention, to adults facing a wide range of make an enquiry, to report an Cheetham Hill Advice social issues including incident, and your local Centre homelessness, poverty, policing team. cheethamadvice.org.uk isolation, poor mental health, [email protected] drug and alcohol addiction. Internet Watch Foundation 0161 740 8999 www.iwf.org.uk Drop-in for Advice: Mon, Cruse Bereavement Care The IWF is the 'hotline' for the Tues and Thurs 9:30 to 12.30 www.cruse.org.uk public to reporting criminal Appointments can be made www.hopeagain.org.uk online content. Reports are at other times. Freephone Helpline: 0808 confidential and can be made Providing confidential help, 808 1677 anonymously. advice and support on: Cruse is a national welfare benefits; money & organisation providing Making Manchester Safer debt; housing/homelessness support after for bereaved www.makingmanchestersafer consumer and employment adults and children via online .com problems; access to work and information and resources or Hate Crime Report Line: adult learning, training and through a telephone helpline 08000 830 007 volunteering; immigration/ Anti-Social Behaviour Action nationality issues; End the Fear (Greater team: 0161 234 4612 access to health and other Manchester against asb.action.team@manchester. statutory services and Domestic Abuse) gov.uk. information about other local www.endthefear.co.uk Manchester Community services and opportunities. Greater Manchester Safety Partnership: 0161 234 Domestic Abuse Helpline 1641 Citizens Advice Manchester Monday to Friday 10am to crime&disorder@manchester. www.citizensadvicemanchester. 4pm: 0161 636 7525 gov.uk org.uk 24/7 National Helpline: 0808 Bringing together: Adviceline: 03444 111 222 2000 247 Manchester City Council; (Mon, Tue, Thu and Fri Help, support and advice for Greater Manchester Police; 9.30am - 5pm; Wed 10am - anyone experiencing Offender Services; the NHS; 5.30pm) domestic or sexual violence. Greater Manchester Fire and Offers free, confidential and Rescue Service; housing impartial advice and Gov.uk providers; the Universities information on a wide range www.gov.uk/browse/benefits and voluntary and community of subjects. 0345 300 3900 groups to provide you with Twitter: @HMRCcustomers crime prevention advice and Webchat also available. a place to report. Opening times: 8am to 8pm Monday to Friday and 8am to 4pm on Saturday. Information about Benefits including Tax Credit, Child Benefit and Carers and Disability Benefit © Parental Engagement Network 2017 4 INFORMATION AND SUPPORT FOR PARENTS Mustard Tree Shelter True Vision www.mustardtree.org.uk www.shelter.org.uk http://report-it.org.uk/home [email protected] Helpline: 0808 800 4444 [email protected]. 0161 228 7331 Expert advisers give free, True Vision is here to give 110 Oldham Rd, Ancoats, M4 confidential, practical housing you information about hate 6AG advice and support online, in crime or incidents and how to Mon, Tues & Fri: 10am–4pm person and by phone. report it. Wed & Sat: 10am–2pm. 15 Southway, Eccles SSAFA Forces Help WAY Widowed and Young Precinct, M30 0LJ www.ssafa.org.uk www.widowedandyoung.org. Mon-Sat 10am- 4pm Helpline: 0800 7314880 uk 50 Hulton District Centre, 0161 223 7171 [email protected] M28 0AU greater.manchester@ssafa. 0300 012 4929 CAB drop-in sessions every org.uk Support for men and women Tuesday from 10–13 Mon-Fri 9-12 aged 50 or under when their Mon, Tues, Wed & Fri 10am- Help for veterans and service partner has died. 4pm. Thurs 10-12.30 personnel, and their families. Membership is £25 a year. Support for the homeless, Providing support with marginalised and vulnerable. experienced, non- Provides food, clothing, judgemental and friendly furniture and training. advice. A variety of practical Freedom Project. services which cover a range of social, family and financial issues. Oasis Centre Gorton oasisgorton.org The Gaddum Centre 07732352568 www.gaddumcentre.co.uk [email protected] [email protected] Mon, Tues & Wed: 10am - 6 Great Jackson Street, 2pm M15 4AX Supporting families at times 0161 834 6069 of crisis with: food packs, Provides health and social clothing and a meal from the care services, including free cafe. Well-being support counselling, advice, such as trips, parties, social information, advocacy, days and health events. Also bereavement counselling offered: recreational for children, carers' centres activities, craft workshops, and funding for local families. gardening, choir, basic skills programme and IT training. The Lullaby Trust www.lullabytrust.org.uk Samaritans – Manchester & Information Line: 0808 802 Salford 6869 www.samaritans.org/ [email protected] manchester Bereavement support: 0808 [email protected] 802 6868 (Mon to Fri 10am - 72-74 Oxford Street, M1 5NH 5pm; Weekends & Bank 0161 236 8000 local charges Holidays 6pm - 10pm) 116 123 free to call Specialist support for Open to receive callers at the bereaved families, promotes door from 08.30-22.30 7 days expert advice on safer baby a week. Confidential sleep and raises awareness emotional support service. on sudden infant death. © Parental Engagement Network 2017 5 INFORMATION AND SUPPORT FOR PARENTS One Education www.oneeducation.co.uk General 0844 967 1111 [email protected] Health Education Support for educational professionals Alcohol Concern Ace Education www.alcoholconcern.org.uk www.ace-ed.org.uk School Admissions Team, Drinkline: 0300 123 1110 Adviceline: 0300 0115 142 Manchester Children’s weekdays 9am – 8pm, Mon-Wed 10am-1pm Services weekends 11am – 4pm term time only. www.manchester.gov.uk/adm Information, advice and Advice and information for issions support about drinking and parents regarding education For queries about applying the problems that can law and guidance, as well as for a secondary or primary sometimes be caused by practical and tactical advice school place in the city. alcohol. on how to work with their Also helping professionals child's school to resolve any Wider Family Learning working with people with concerns. A wide range of Team alcohol problems. educational issues are Anna Jacobsen Campaigning for a different covered. [email protected]. drinking culture. uk Bookstart 07951577023 Anorexia and Bulimia Care www.bookstart.org.uk 0161 935 4428 www.anorexiabulimia Bookstart is a national Free Family Learning courses care.org.uk programme that encourages and activities to improve Support line: 03000 11 12 13 all parents and carers to parent’s skills and support support@anorexiabulimiacar enjoy books with their children’s learning. Some e.org.uk children from an early age. courses are just for parents A national organisation run Bookstart offers free books to or carers; in others, families for anyone who is suffering all children before they start learn together. because of eating disorders: school. sufferers, their families, Words for Life carers and professionals. Manchester Libraries www.wordsforlife.org.uk www.manchester.gov.uk/ National Literacy Trust Assist Trauma Care libraries/ project to encourage parents www.assisttraumacare.org.uk Information about libraries in and carers to read with their /our-service Manchester, including events, children from baby to age 11. 01788 551919 locations and opening hours Information, advice, National organisation offering of local libraries, online resources competitions and therapeutic help to adults children, individuals and renewal and book catalogue. recommended reads. families, affected by a wide Ofsted Z Arts range of traumatic www.gov.uk/government/orga www.z-arts.org occurrences. ASSIST helps nisations/ofsted 335 Stretford Road, Hulme, sufferers rebuild their lives The Office for Standards in M15 5ZA and move on following a Education, Children’s 0161 232 6089 traumatic experience that has impacted them working with Services and Skills. Website Venue providing creative contains inspection reports experiences for all ages with both the symptoms of Post- for all schools and childcare afterschool, Saturday and traumatic Stress Disorder and also with Traumatic providers. holiday workshops. Bereavement and Grief. © Parental