MassPost Guide Your practical guide for depositing bulk mail items 2019 version What are the major changes in content in the MassPost 2019 Guide? Section 1 – Addressing and Franking • Alignment of the Small Format example diagram with that in section 2 (merging of zones 5 and 7) • Return address • Precision on its position: ideally on the back (+ scheme) • Advice with the presence of other addresses Section 2 – Addressed mail • The notion of Special Format disappears – its characteristics are integrated in Large+ Format • Addition and modification of a series of illustrations for a better understanding of the operational realities (introduction of mail item for machine, enriched layouts and/or simplified...) • Small Format • Semi-free zones 5 and 7 are merged • Precision on the dimensions of windowed mailings (rectangular or not) (also valid for Large Format) • Large Format • Reminder of layouts specifications (new illustration) (address placement and franking mark) for open and plastic film mail items (also valid for Large+ Format) • The minimum distance between the address frame and the edge of the mail item is standardized at 15 mm left and right on all layouts • More precision on selfmailers closed only on 2 sides • Mail ID technology • The address recognition rate (ARR) increases from 90% to 96% and its quality discount to 97% • Precision on the application of self-adhesive labels with Mail ID with new illustration • Conditioning and sorting • New, more logical chapters: Containers with bins, Restmail with bundles, pallets, new Palletbox Mail and card boxes • Safety and preparation instructions reminders • Announcement, planning and deposits • Disappearance of the concept of pre-booking: reporting obligations are linked by volume or contractually by product • Mention of the new ‘Early Validation’ discount Section 5 – Reply with postage Paid by the Addressee (MaxiResponse) • No significant changes Section 6 – Unaddressed mail (Distripost) • Review of structure and chapters • Provision of information on local depots (pickup/post office) via internet only • More visual packaging rules (with one pager in appendix) Section 7 and 8 – (To be) Addressed Press • No significant changes Easily identify key changes in Chapter Sections of your Masspost 2019 Again this by the following annotation year = change in operational rules with impact on the customer. www.bpost.be [email protected] 02 201 11 11 Contents Addressed letters Section 1 - Addressing and Franking • Addressing • Franking methods Section 2 - Addressed Mail • Creation - Small Format • Creation - Large Format • Création - Large+ Format • Format Summary Table • Mail ID Technology • Preparing your mail items - Packaging • Preparing your mail items - Sorting options • Depositing your mail items Section 5 - Reply with postage paid by the addressee • Definition and options • Online application • Technical specifications and visual presentation Unaddressed mail Section 6 - Unaddressed mail (Distripost) • Definition of the Distripost product (unaddressed mail items) • Reservation of Distripost mail item • Creation of a Distripost mail item • Preparation of your mail items • Submitting your mail items • Annexes Press Section 7 - Addressed press • Definition and conditions • Dimensions, weight & thickness • Visual presentation of the mail items • Mail item preparation • Deposit and delivery of mail items • Annex: checklist Section 8 - Press to be addressed (PostAbo) • Definition and conditions • Dimensions, weights & thicknesses • Visual presentation of the mail items • Preparation of the mail items • Deposit and distribution of mail items This English guide contains a selection of topics: sections 3, 4 and 9 are available in the French and Dutch versions only. 1. Addressing and Franking Addressing 1 Franking methods 17 Contents 1. Addressing and Franking Table of contents Addressing 1. Correct positioning of the address (printed and handwritten addresses) ......................................................... 2 2. Address layout .......................................................................................................................................................... 3 2.1 The 3 components of an address . 3 2.2 Structure of the different address lines ........................................................................................................... 3 2.2.1 For private individuals (domestic post) ................................................................................................... 4 2.2.2 For businesses (domestic post) ................................................................................................................ 5 2.3 Description of lines 5 and 6 (important for transporting and delivering the mail item) ............................ 6 2.4 Address via a PO box ........................................................................................................................................ 7 2.5 International address . 8 3. Printed or handwritten address layout ................................................................................................................. 9 3.1 Colour contrast ................................................................................................................................................. 9 3.2 Fonts ................................................................................................................................................................... 9 3.3 Font size ........................................................................................................................................................... 10 3.4 Other formatting rules ................................................................................................................................... 10 3.4.1 Spaces ...................................................................................................................................................... 10 3.4.2 Alignment ................................................................................................................................................ 10 3.4.3 Sloping ..................................................................................................................................................... 10 3.4.4 Punctuation and special characters . 10 3.4.5 Digits ....................................................................................................................................................... 10 4. Abbreviations ......................................................................................................................................................... 11 4.1 Summary table of general abbreviations ....................................................................................................... 11 4.2 Summary table of abbreviations for street types ......................................................................................... 11 5. Special instructions for house numbers .............................................................................................................. 12 6. Different addresses on a mail item ....................................................................................................................... 13 6.1 Recipient address . 13 6.2 Return address (inclusion compulsory) .......................................................................................................... 13 6.2.1 If it is the only address in addition to the recipient address .............................................................. 13 6.2.2 If the return address is not the only address other than that of the recipient ................................ 15 7. Accepted foundation colours (Pantone) .............................................................................................................. 16 8. Envelope colour ...................................................................................................................................................... 16 Contents 1. Addressing and Franking Table of contents Franking methods 1. The franking machine ............................................................................................................................................ 17 1.1 Permitted mail items ....................................................................................................................................... 17 1.2 Deposit of your mail items ............................................................................................................................. 17 2. Postage Paid (PP) .................................................................................................................................................... 18 2.1 Which franking mark to use? . 18 2.1.1 For non-contract customers .................................................................................................................. 18 2.1.2 For contract customers .......................................................................................................................... 18 2.2 Permitted mail items ....................................................................................................................................... 19 2.3 Required notices . 19 2.3.1 For the non-contractual PP franking mark ............................................................................................ 19 2.3.2 For the contractual PP franking mark ..................................................................................................