DUBAI HEALTH EXPERIENCE Index DXH: Dubai’s lifestyle experience of wellness and health Our Aspirations: DHA Director General’s prologue The DXH Story: Our inception and philosophy Dubai: The destination behind the experience Experience DXH DXH at a glance: Infographic overview The DXH Ecosystem: Our lifestyle partners The DXH Edge: Unique benefits and attractions Health Rejuvenated | Wellness Reinvigorated 7Journeys to Revitalised Wellness and Health Wellness Gallery Fast Forward Your Journey: DXH mobile app and website DXH Cares Website and mobile app , Patients rights, responsibilities and well-being SmartCare e-Complain Connected by Excellence: DXH Medical Partners DXH Listens: Contact Us Official Partners Dubai remains one of the world’s fastest developing and flourishing cities in the world. Our beloved city has become a model of modernity, luxury and prosperity, giving us the capabilities to achieve our goals for a better future in health. The Dubai Health Authority strives to meet the needs of those searching for an exceptional treatment experience and an ideal healing environment, which promotes the well-being and happiness of our patients. The authority strives to achieve this under the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. The support of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai and His Highness Sheikh Hamdan bin Rashid Al Maktoum, Deputy Ruler H.E. Humaid Al Qutami of Dubai, UAE Minister of Finance and President of the DHA, also aids Director General the authority in achieving its goals. Dubai Health Authority Stemming from the interest in the health and livelihood of our medical tourists, we strive to provide quality healthcare services and ensure that health facilities in Dubai are equipped with the latest technology and solutions. We also aim to ensure that Dubai’s health sector is supported by experienced medical, technical and administrate staff who ensure the health, safety, privacy and happiness of our patients and medical tourists in both our private and public health facilities. The Dubai Health Authority is aware that medical tourists look for an exceptional treatment experience, which is why it ensures and provide quality integrated healthcare services. We have also streamlined all procedures that aid us in recruiting medical expertise from all specialties. simplifying these procedures also enable us in attracting world-class international and multinational health facilities—adding to the list of prominent hospitals in Dubai—hence aiding in providing a package of diverse options that meet patients’ needs. The trust of our clients and customers in our medical facilities, and their satisfaction in the levels of services we provide, motivates us to be at the forefront of the world’s health institutions. DXH: DUBAI’S LIFESTYLE EXPERIENCE OF WELLNESS AND HEALTH DUBAI: THE DESTINATION BEHIND THE EXPERIENCE What is the secret behind Dubai’s charismatic allure as a favourite haven for international tourists? Could it be its idyllic location at the centre of the world: a gateway connecting East and West, which makes it hyper-convenient for health tourists to jet in and out for quick procedures? Or perhaps it is Dubai’s ranking as the safest city on earth, its seamless hospitality, leisure and shopping attractions that give accompanying family members an all-round adrenaline thrill? Maybe it is the next-era infrastructure, with premium health facilities that enable supremely skilled professionals to shine and earn appreciation from over 110 nationalities and languages. But then again, could it be Dubai’s patient-centric approach, which makes it a magnet for Talent, Transparency and Trust? Health tourists have their own reasons and experiences, their own budgets and expectations. But once they arrive they quickly discover that the hard part is not finding reasons to visit Dubai, it is finding reasons to leave! THE DXH STORY: OUR INCEPTION AND PHILOSOPHY In April 2016, a star was born: Dubai Health Experience (DXH) was launched under Dubai Health Authority (DHA) to put healthcare at the heart of Dubai’s lifestyle experience, giving health travellers an unforgettable voyage across an impressive spectrum of premier accredited clinics and hospitals. This brand embodies high-prestige, high-quality and high-satisfaction wellness and recreation offerings that are perfectly choreographed in rhythm with Dubai’s aspiration of a healthier and happier society, freeing citizens, residents and visitors alike to fully ‘Embrace Life’ in sync with Dubai Vision 2021. What gives DXH the global edge is that it is laser-focused on patient experience, with visitors enjoying unparalleled service excellence and support that is guaranteed even after the treatment ends. EXPERIENCE DXH DXH AT A GLANCE WHAT MAKES AN UNFORGETTABLE , VISITOR S EXPERIENCE? Health & Wellness Recreational Dubai Health Booking Experience Experience for instant appointments Excellent communication Smooth travel and DXH tailor-made and access to information hospitality arrangements concierge services World-class experts Excellent recreation and for health tourists retail therapy attractions World-class facilities All-round getaway thrills DXH smart Excellent results and for accompanying synergies with post-treatment support family members tourism and leisure operators THE DXH ECOSYSTEM: OUR LIFESTYLE PARTNERS The Health Bank This unique concept offers health management services to health tourists so they can enjoy pure, undiluted, blissful peace of mind. The spotlight is on preventative medicine with an integrated approach to wellness. Tailor-made services provide the best concierge care and coordination, wherever you are in the world. The Retreat Palm Dubai A first-of-a-kind concept, this is the very first holistic well-being resort in the Middle East. It offers an immersive, enchanting experience that inspires lifelong memories. Inspired by the concept of holistic wellness, the world’s first Rayya Wellness Centre is a healing retreat that offers holistic wellness solutions and unprecedented relaxation experiences. Travel and Hospitality Partners · The Address Hotel · Jumeirah Group · Al Rais Tours and Travel Agents · dnata Travel DXH tailor-made · Al Rostamani concierge services for health tourists Public Sector Partnerships · Ministry of Economy · Federal Authority for Identity and Citizenship DXH smart · Department of Tourism and Commerce Marketing synergies with · Dubai Police tourism and · Dubai Statistic Centre · Dubai Ambulance leisure operators THE DXH EDGE: UNIQUE BENEFITS AND ATTRACTIONS By tapping into the wealth of recreational offerings that Dubai offers as a pearl in the modern leisure wonders of the world, DXH has orchestrated a seamless transition from medical tourism to wellness tourism. DXH: BLENDING THE HEALTH EXPERIENCE AND THE DUBAI EXPERIENCE Dubai Health Experience meets Dubai’s Entertainment lifestyle Dubai Health Experience meets Dubai’s Shopping lifestyle Dubai Health Experience meets Dubai’s Dining lifestyle Dubai Health Experience meets Dubai’s Cultural lifestyle Dubai Health Experience meets Dubai’s Safari lifestyle Dubai Health Experience meets Dubai’s Fashion lifestyle Dubai Health Experience meets Dubai’s Hospitality lifestyle Dubai Health Experience meets Dubai’s Futuristic lifestyle Dubai Health Experience meets Dubai’s Adventure & Adrenaline lifestyle HEALTH REJUVENATED | WELLNESS REINVIGORATED THE DXH EDGE: 7 JOURNEYS TO REVITALISED WELLNESS UNIQUE BENEFITS AND HEALTH DXH excels in connecting health tourists with highly distinguished AND ATTRACTIONS specialists in seven core areas of health and wellness: DERMATOLOGY ORTHOPAEDICS ASSISTED COSMETICS REPRODUCTIVE DENTAL AND BARIATRIC TECHNIQUES TREATMENTS SURGERIES WELLNESS & PREVENTATIVE HEALTH CHECK-UPS OPHTHALMOLOGY FAST FORWARD YOUR JOURNEY: DXH MOBILE APP Simply scan this QR code to instantly search for top-ranked facilities or experts in various specialties, then instantly make your choice to book. DXH CARES WEBSITE AND MOBILE APP Explore the DXH smart portal [dxh.ae] to browse a diverse menu of health facilities and services. 70+ healthcare providers are listed on this easy-to-navigate portal, with numerous health packages to select from, including: Health Packages - Advanced Ultra-Competitive Benefits procedures in: • Discounted Emirates Airline air fares • Orthopaedic • Visa services • Ophthalmology • Hotel partner recommendations • Dental and special offers • Dermatology • Wellness and Preventive Health Check-ups To further help overseas health tourists, the • Assisted Reproductive Techniques website also has extensive travel information • Cosmetics & Bariatric Surgeries including visa requirements (if needed) and the option of booking both hotel stays and These packages are featured with detailed return flights via Emirates Airline. inclusions and exclusions, making it easy for health tourists to compare and select The convenient availability of all services the best choices suited to their needs. provided in Dubai by our strategic partners on the DXH website enables visitors seeking treatment in Dubai to seamlessly arrange everything on one platform that is easy to access. Meanwhile the DXH mobile app also gives incredibly simple and fast access to vetted health facilities and professionals in Dubai. PATIENT RIGHTS, RESPONSIBILITIES AND WELL-BEING DHA relentlessly pursues a patient-centric