Consumer Switch Kit We’ve made switching to a BBVA Checking account easy. Here’s everything you need. BBVA and BBVA Compass are trade names of BBVA USA, a member of the BBVA Group. BBVA USA, Member FDIC. Rev. 07/2019 / #710710 Follow these simple steps to move your banking relationship to BBVA: Open a BBVA checking account. We can help you decide which account best fits 1 your needs. To learn more about our checking accounts visit bbvausa.com. Stop using your previous checking account. Allow time for outstanding checks to clear – we recommend about 10 days after written. Destroy any ATM, Debit 2 Cards, unused checks and deposit slips. Change your Direct Deposit. Notify your employer of your new BBVA checking account information. To help update your direct deposit, we have included a Direct 3 Deposit form. (See page 5) Update Automatic Payments. Notify anyone electronically debiting (insurance, utilities, cable, etc.) your previous account of your new BBVA checking account information. We have included an Automatic Payment Request Form to help you 4 make the switch. (See page 6) Close your old checking account. After all your checks and automatic payments have cleared, close your previous checking account(s). To help close your old 5 account we have included an Account Closing Request Form. (See page 7) Questions? Call 1-844-BBVA USA (228-2872) or stop by your local BBVA branch and talk to a banker. All checking accounts are subject to approval, which may include credit approval. $25 minimum opening deposit required. We have enclosed the proper forms that will help make the switch to BBVA easier. Complete and send the enclosed forms to the appropriate contacts to ensure automatic payment drafts and ACH payments and credits are moved to your new BBVA checking account. In addition, we have included a letter for you to use to close your previous bank account. Below are instructions and tips to help you through the process. Form 1 -- Direct Deposit Form Updating your Direct Deposit(s) Before sending the Direct Deposit Request Form: 1. Check with your contact to make sure no other forms are required. 2. Use the enclosed form to change the account number to be credited. 3. Maintain the account at your previous bank until incoming deposits have been switched to your new BBVA account. After sending the Direct Deposit Request Form: 1. Confirm with your contact that the form was received. 2. Sign in to BBVA Online Banking or Mobile Banking to verify that your automatic payments have begun. You can also call 1-844-BBVA USA (228-2872). Don’t have Online or Mobile Banking? Download the BBVA Mobile Banking App today in the App Store, or visit www.bbvausa.com to activate online banking. Form 2 -- Automatic Payment Request Form Updating Automatic Payments Before sending the Automatic Payment Request Form: 1. Review the Automatic Payment Resource information below to identify existing automatic payments. 2. Use the enclosed form to request that your automatic payment be established at BBVA. 3. Maintain the account at your previous bank until the automatic payment has been switched to your new BBVA account. Automatic Payment Checklist: • Insurance • Mortgage/Lease • Loan/Lease Payments • Utilities (phone, internet, electric, gas, etc.) • Memberships/Subscriptions • Credit Cards/Check Cards After sending the Automatic Payment Request Form: Sign in to Online Banking or Mobile Banking to verify that your automatic payments have begun. You can also call 1-844-BBVA USA (228-2872). Form 3 -- Account Closing Request Before sending the Account Closing Request Form: 1. Check with your previous bank to make sure no additional information or forms are required to close the account. 2. Inquire about any possible penalties, with respect to early withdrawal, before you close your account. If you have Certificates of Deposit (CDs), it is important to check the maturity dates. After sending the Account Closing Request: Check account statements to verify that all accounts have a zero balance and have been closed. 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ToTo whomTo whom whom itTo itmay itwhommay may concern concern concernit may — concern— Please — Please Please begin — begin Pleasebegin making making making begin payment paymentmaking payment by payment by direct by direct direct deposit by deposit depositdirect to to depositmy to my myBBVA BBVA BBVA to account.my account. account. BBVA account. NAMENAMENAME (PLEASE (PLEASE (PLEASENAME PRINT) PRINT) (PLEASE PRINT) PRINT) ADDRESSADDRESSADDRESS ADDRESS CITY CITY CITY STATE STATE STATE CITY STATE ZIP ZIP ZIP ZIP DATE DATE DATEPHONE PHONE PHONE DATE PHONE Switch Kit: Form 1 SIGNATURESIGNATURESIGNATURE SIGNATURE How to Set Up Direct Deposit To have your payroll directly deposited into one or more BBVA accounts, complete and sign this form, then give it to your employer or other payor — or — Use the table below to identify common payors who typically only accept government form 1199a. AccountAccountAccountAccount NameNameName and and and Nameaddress address address and of addressof financial of financial financial of institution: financial institution: institution: institution: To whom it may concern — Please begin making payment by direct deposit to my BBVA account. NAMEROUTINGROUTING (PLEASEROUTING PRINT) NUMBER NUMBERROUTING NUMBER NUMBER BBVABBVABBVA USA USA USABBVA USA ADDRESS 1515 South15 South South 20th15 20th 20thSouth Street Street Street 20th Street ACCOUNTACCOUNTACCOUNT NUMBER ACCOUNTNUMBER NUMBER NUMBER Birmingham,Birmingham,Birmingham,Birmingham, AL AL 35233AL 35233 35233 AL 35233 CITY STATE ZIP DATE PHONE SIGNATURE DATEDATEDATE DATE PAYPAY TOPAY THETO TO THE ORDER THE ORDER PAYORDER OF TO OF THE OF ORDER OF $ $$ $ Account Name and address of financial institution: DOLLARSDOLLARSDOLLARS DOLLARS ROUTING NUMBER BBVA USA 15 South 20th Street ACCOUNT NUMBER Birmingham, AL 35233 MEMOMEMOMEMO MEMO 000000000000000000000000000000000000000000 0000000 0000 0000 000 0000 100110011001 1001 Employed by or receive benefits from a U.S. government agency? SAMPLE CHECK 1001 RoutingRoutingRouting Number Number NumberRouting NumberAccountDATEAccountAccount Number Number NumberAccount NumberCheckCheckCheck Number Number NumberCheck Number Contact Information for that PAY TO THE ORDER OF $ Type of Direct Deposit Agency DOLLARS • Social Security(SSA) Call 1-800-772-1213 • Supplemental Security (1-800-325-0778TTY) Income(SSI) www.socialsecurity.gov MEMOOptional:Optional:Optional: Optional: 000000000 000 0000 1001 • Civil Service Retirement Call 1-888-767-6738 Payroll Payroll Payroll manager manager manager Payroll manager HR HR contactHR contact contact HR contact (Office of OtherPersonal Other Other Other (1-800-878-5707TTY) Routing Number Account Number Check Number Management) www.servicesonline.opm.gov NameNameName Name Call 1-877-838-2778 • Veterans Compensation and (1-800-829-4833TTY) Optional: Pension TelephoneTelephoneTelephone Telephone E-mail E-mail E-mail E-mail www.va.gov Payroll manager HR contact What’s Next? Other Simply Monitor Your Account — For direct deposit, it can take up to one Name or two months for a payor to process your request and to begin receiving EmployedEmployedEmployed by byEmployedor by orreceive or receive receive bybenefits benefitsor benefits receive from from benefitsfrom a U.S.a U.S.a governmentU.S. fromgovernmentelectronic government a U.S. deposits. agency?government agency? agency? agency? Telephone E-mail Questions? We will be happy to help you with the enrollment process. Contact a friendly BBVA banker at 1-844-BBVA USA (1-844-228-2872). TypeTypeType of ofDirect of Direct DirectType Deposit Deposit ofDeposit Direct Deposit ContactContactContact Information Information InformationContact for Information for that for that thatAgency Agency Agency for that Agency • • Social• SocialSocial Security(SSA) Security(SSA)• Security(SSA)Social Security(SSA) CallCall 1-800-772-1213Call 1-800-772-1213 1-800-772-1213Call 1-800-772-1213 (1-800-325-0778TTY) (1-800-325-0778TTY) (1-800-325-0778TTY) (1-800-325-0778TTY) • • Supplemental• SupplementalSupplemental• Supplemental Security Security Security Income(SSI) Income(SSI) Income(SSI)Security Income(SSI) www.socialsecurity.govwww.socialsecurity.govwww.socialsecurity.govwww.socialsecurity.gov • • Civil• Civil CivilService Service Service• RetirementCivil Retirement Retirement Service Retirement CallCall 1-888-767-6738Call 1-888-767-6738 1-888-767-6738Call 1-888-767-6738 (1-800-878-5707TTY) (1-800-878-5707TTY) (1-800-878-5707TTY)