Irish Foodservice Market Directory NOVEMBER 2014 Growing the success of Irish food & horticulture www.bordbia.ie TABLE OF CONTENTS Page No. IRISH FOODSERVICE MARKET DIRECTORY 5 Introduction 5 How to use the Directory 5 Methodology 6 TOP 10 PRODUCER TIPS FOR BUILDING A SUCCESSFUL FOODSERVICE BUSINESS 7 FOODSERVICE MAP 9 COMMERCIAL CHANNELS 11 QUICK SERVICE RESTAURANTS (QSR) 13 AIL Group 14 Domino’s Pizza 18 McDonald’s 21 Subway 24 Supermac’s 26 FORECOURT CONVENIENCE 29 Applegreen 30 Topaz 32 FULL SERVICE RESTAURANTS (FSR) 35 Avoca Handweavers 36 Brambles 39 Eddie Rocket’s 42 Entertainment Enterprise Group 45 Itsa 49 Porterhouse Brewing Company 53 Wagamama 55 COFFEE SHOPS 59 BB’s Coffee and Muffins 60 Butlers Chocolate Café 62 Esquires Coffee House 64 Insomnia 66 MBCC Foods (Ireland) Ltd. T/A Costa Coffee *NEW 68 Quigleys Café, Bakery, Deli 70 streat Cafes (The) 72 HOTELS 75 Carlson Rezidor Hotel Group 76 Choice Hotels Ireland 80 Dalata Management Services 82 The Doyle Collection 87 Limerick Strand Hotel 89 Moran & Bewley’s Hotels 92 PREM Group 95 Talbot Hotel Group *NEW 98 Tifco Hotel Group 100 1 LEISURE/EVENTS 103 Dobbins Outdoor 104 Feast 106 Fitzers Catering Ltd 108 JC Catering 111 Masterchefs Hospitality 113 Prestige Catering Ltd 115 The Right Catering Company 117 With Taste 119 TRAVEL 123 Aer Lingus Catering 124 EFG Catering 128 Gate Gourmet Ireland 131 HMS Host Ireland Ltd 133 Irish Ferries 135 Rail Gourmet 138 Retail inMotion 140 SSP Ireland 142 INSTITUTIONAL (COST) CHANNELS 145 BUSINESS & INDUSTRY (B&I) 147 ARAMARK Ireland 148 Baxter Storey 151 Carroll Foodservices Limited 153 Compass Group Ireland 155 Corporate Catering Services Limited 157 Gather & Gather *NEW 160 KSG 162 Mount Charles Group *NEW 164 Premier Dining 167 Q Café Co. Ltd (The) 169 Sodexo Ireland 172 Urban Picnic *NEW 174 HEALTH 177 Health Service Executive 178 GOVERNMENT CONTRACTS 181 Defence Forces 182 Irish Prison Services 185 FOODSERVICE DISTRIBUTORS 187 Artisan Foods Ltd. 188 Asia Market 190 B.D. Foods 192 Blake Brothers Ltd. 194 Boyne Valley Group 196 Brakes 199 BWG Foodservice 201 Capitol Foods Ltd. 204 Catering Suppliers 206 2 FOODSERVICE DISTRIBUTORS (CONT.) Clona West Cork Foods 208 Complete Cuisine 211 Corrib Food Products 214 CJ O’Loughlin Quality Foods 217 Cross Fine Foods T/A Cross Distribution 219 Curley’s Quality Foods *NEW 221 Dairyland Cuisine 223 Delicatessen Meat Supplies Ltd. 225 Derrynaflan Foods Ltd 227 Dublin Food Sales 230 Dunnes Farmhouse Foods 233 Glanbia Consumer Foods 235 Gleneely Foods 237 Gourmet Foodcraft Ltd 239 Hannan Meats Ltd 241 Henderson Foodservice 243 Ireland Food Limited 246 La Rousse Foods 248 Lynas Foodservice 250 Michael Carr Foods 253 Musgrave Wholesale Partners 255 Odaios Foods Ltd 259 Pallas Foods 261 Plassey Foods *NEW 264 Redmond Fine Foods 266 Sheridan’s Cheesemongers 268 Simply Wild *NEW 271 Stafford Lynch 273 Stonehouse Group 275 Sunshine Juice 277 Surdival Foods 280 Taste the View Ltd 282 Templetuohy Foods 284 Total Produce 286 Wild Orchard 288 3 4 IRISH FOODSERVICE MARKET DIRECTORY Introduction Bord Bia’s 2014 Irish Foodservice Market Directory includes over 100 up-to-date, detailed profiles of key foodservice operators and the wholesale distributors that service them. Eight new profiles have been included in 2014, flagged as *NEW in the Table of Contents and within the profile heading itself. This year we’ve alo included some ‘Top Tips’ for producers that are interested in better servicing the market. They’re not listed in any particular order and they are not definitive, but if taken on board and actioned, they will assist in delivering new business. Please note that our 2014 Irish Foodservice Channel Report provides up to date information on the size of the foodservice market, along with an overview of the key trends and drivers taking place. Soft copies of the Channel Insights report are available via the Bord Bia website. For hard copies, simply email your contact details to [email protected] How to Use the Directory In an effort to help producers understand and target the channels most appropriate to their own business, the Directory has been segmented by Commercial and Institutional channels as outlined in our Foodservice Market Map. Profiles contained in this directory concentrate on the larger chain operators and do not include independent outlets. Any companies referenced by operators as ‘Distribution Providers’ are subsequently profiled in detail under the Foodservice Distributors section. While the Directory provides a strong representation of the sector, it does not claim to provide a complete listing of all industry players. Operators and distributors emphasised that they do not wish to be ‘cold called’ by producers that have not undertaken research into their foodservice offering and determined where opportunities may lie within their business. All producers should conduct considerable research (including site visits) in advance of approaching buyers listed in this Directory. 5 Methodology James Burke & Associates were appointed by Bord Bia to compile the eight new profiles in this directory. An overview of the total number of profiles included in the 2014 Directory is as follows: Commercial No. of profiles o Quick Service Restaurants 7 o Full Service Restaurants 7 o Coffee Shops 7 o Hotels 9 o Leisure/Events 8 o Travel 8 Institutional o Business and Industry 12 o Health 1 o Government 2 Distributors 44 TOTAL 105 In order to refresh profiles included in Bord Bia’s 2013 Irish Foodservice Market Directory, all operators and distributors were emailed a copy of their existing profile and asked to amend any information that required updating, or alternatively to confirm that the existing information could be used for our 2014 Directory. While the profiles were signed off as being accurate at the time of going to print, producers should conduct their own research before approaching any distributor or operator as future changes may occur. This Directory aims to provide a strong reference tool for producers either seeking to enter the foodservice sector, or for those already established who wish to maintain and build sales. 6 TOP 10 PRODUCER TIPS FOR BUILDING A SUCCESSFUL FOODSERVICE BUSINESS 1. Review each of the foodservice channels and identify products within your business with potential to fit one or more channels. Have a structured approach to dealing with the foodservice sector and create prioritised prospect lists to help focus on the market channels most appropriate to your business. Ensure that you conduct research in advance of approaching buyers – in addition to reviewing their profile and online presence, ensure that you have visited at least one site and observed the customer profile and existing food and beverage offering. 2. Develop a partnership model. Work hand in hand with your distributors to get closer to the end customer - it will help provide producers with a deeper understanding of the challenges facing foodservice operators and in turn identify existing or new products that can potentially address these challenges. Educate your distributor’s team and work closely with them to monitor feedback, ensure that stock is moving and drive sales. 3. Remember the importance of service in foodservice. Ensure paperwork is provided as requested, orders are fulfilled as specified every time and product quality is consistent. Labelling and product specifications must comply with all FSAI and EU legislation. Ensure the packaging is correct and ‘fit for purpose’. Speaking to relevant industry contacts will provide insights regarding portion control etc. and help producers design and deliver appropriate packaging. 4. Develop a strong promotional calendar in consultation with your distribution partner (and end operator, if appropriate). Think about building brand awareness, attending trade shows, maximising PR opportunities, training distributor sales teams, interacting with relevant Trade Associations, having a social media presence and organising product sampling. Build a foodservice ‘marketing toolkit’ to support your product range – add a foodservice tab to your website, develop foodservice specific promotional leaflets etc. 7 TOP 10 PRODUCER TIPS FOR BUILDING A SUCCESSFUL FOODSERVICE BUSINESS 5. Understanding international foodservice trends will help producers anticipate the needs of tomorrow and feed into a cycle of product innovation. Ensure that innovation is taking place at all levels and be proactive in bringing new products and concepts to the market. Also ensure that you are well informed with what’s happening on the domestic market – sign up to Bord Bia’s monthly Foodservice Newsletters and investigate other trade information alerts and/or publications. 6. Develop Key Account Management skills within your business to manage important foodservice accounts (both distributors and operators). Understand the needs of your key customers and manage these accordingly. If it’s not possible to assign responsibility for the development of your foodservice business internally, then consider employing external expertise. 7. Think about how your product proposition can add value all along the supply chain. What’s in it for each player? Think about providing a “total solution” that can ultimately help deliver what the end consumer is looking for. 8. Make time for foodservice in your business and ensure that you have a strategy in place. Producers need to ensure that clearly defined objectives exist within the business in order to grow foodservice sales, with provision for necessary resources to service this sector. Harness any existing foodservice product category research and/or consumer insights to guide your strategy – Bord Bia’s Information Department is a useful resource to this end. 9. Relationships are key to developing sales. Ensure you maintain ongoing communication with your customers. Be proactive and realise the importance of telling the provenance story. Remember that the sales process cannot be passive. 10. Continued price pressure means that new ways to cut costs at manufacturing level need to be identified. As a producer, ensure that your company has embraced lean manufacturing principles.