2021 SELECTION OF A SYSTEM INTEGRATOR FOR IMPLEMENTATION OF “IoT BASED INTEGRATED BUS TICKETING SYSTEM” MOBILE ONLINE APPS FOR RESERVATION PASSENGERS SYSTEM EMV OVER THE COMPLIANT COUNTER FAST INSTANT CHARGING SMART E-TICKETING CARDS FOR MACHINES PASSENGERS Downloaded from www.upsrtc.com COMMAND qSPARC/RuPay CONTROL NCMC CARDS CENTRE(CCC) RFP DOCUMENT Uttar Pradesh State Road Transport Corporation Parivahan Bhavan, Tehri Kothi 6 M.G Marg, Lucknow 226001 website: www.upsrtc.com Downloaded from www.upsrtc.com Page | 1 REQUEST FOR PROPOSAL (RFP) For Selection of a System Integrator for Implementation of “IoT Based Integrated Bus Ticketing System at UPSRTC” Key events 1 Date of issuance 26.02.2021 2 Last date for receiving pre-bid queries 13.03.2021 up to 12:00 hrs 3 Pre-bid conference details 15.03.2021 From 11:00 AM at UPSRTC HQ , Parivahan Bhawan, 6 MG Marg Lucknow 226001 4 Date for response to pre-bid queries To be notified on https://etender.up.nic.in & www.upsrtc.com 5 Last date for preparation of bids To be notified later through above websites 6 Last date of submissionDownloaded of bids As above from 7 Opening of Pre-qualification bids and As above technical bids www.upsrtc.com 8 Opening of commercial bids Will be communicated later Uttar Pradesh State Road Transport Corporation (UPSRTC) Parivahan Bhavan, Tehri Kothi, 6 M.G. Marg, Lucnow-226001 Tender/UPSRTC/IT/ETIM/IoT/2021 Uttar Pradesh State Road Transport Corporation (UPSRTC) Table of Contents Contents Table of Contents .......................................................................................................................................... 3 Disclaimer ....................................................................................................................................................... 13 Glossary of Terms...................................................................................................................................... 16 1 Project Background ........................................................................................................................ 19 1.1 Uttar Pradesh State Road Transport Corporation. .............................................................. 19 1.2 Table 1: Performance of UPSRTC ............................................................................................... 19 1.3 Organization chart:.......................................................................................................................... 20 1.8 Project Description .......................................................................................................................... 31 2 Existing System details ................................................................................................................... 32 2.1 Online Reservation System (ORS) ............................................................................................. 32 2.2 Existing System Architecture ....................................................................................................... 34 2.3 System deployment details .......................................................................................................... 37 3 Scope of Work ................................................................................................................................... 38 3.1 Overview of scope of work ........................................................................................................... 38 3.2 Detailed scope of work for bidder ............................................................................................. 40 3.2.1 Requirement Gathering ................................................................................................................ 40 3.2.2 Solution Design and Signoff ........................................................................................................ 40 3.2.3 SRS PreparationDownloaded and Signoff ................................ from................................ ....................................... 41 3.2.4 Development andwww.upsrtc.com Customization of Software ..................................................................... 41 3.2.5 Software Testing ............................................................................................................................. 41 3.2.6 Supply and Installation of Hardware ...................................................................................... 41 3.2.7 Establishment of connectivity .................................................................................................... 41 3.2.8 User Acceptance Test of complete system ............................................................................ 41 3.2.10 System deployment ........................................................................................................................ 42 3.2.10.2 Remaining Locations...................................................................................................................... 42 3.2.10.3 Full scale operations for project ................................................................................................ 42 3.2.11 Training during Implementation Stage .................................................................................. 42 3.2.12 Consolidation of data received / generated at UPSRTC depot ...................................... 44 Tender/UPSRTC/IT/ETIM/IoT/2021 Page 3 3.2.13 Assessment of IT Hardware ........................................................................................................ 44 3.2.14 Assessment, Supply and Installation of IT Infrastructure for the Project ................. 45 3.2.15 Networking for new system: ....................................................................................................... 46 3.2.16 Network Connectivity .................................................................................................................... 46 3.2.17 LAN Connectivity ............................................................................................................................. 46 3.2.18 Other Infrastructure: ..................................................................................................................... 47 3.2.19 Overall Scope for IT Infrastructure .......................................................................................... 47 3.2.20 Warranty ............................................................................................................................................ 47 3.2.21 Documentation ................................................................................................................................. 48 3.2.22 Ownership and Licenses ............................................................................................................... 49 3.2.23 Procure and supply ETIM ............................................................................................................ 50 3.2.24 Setting up and managing Office and utilities ........................................................................ 50 3.2.25 Security Requirement .................................................................................................................... 51 3.2.26 Operation and Maintenance of Application Software ....................................................... 51 3.2.27 Compliance to SLA .......................................................................................................................... 52 3.2.28 Problem identification and Resolution ................................................................................... 52 3.2.29 Software Change & Version Control......................................................................................... 53 3.2.30 Maintain configuration information ........................................................................................ 53 3.2.31 Maintain System documentation .............................................................................................. 53 3.2.32 Operations & Maintenance of IT Infrastructure .................................................................. 53 3.2.33 Facility Management Services .................................................................................................... 55 3.2.34 Command Control Center Services ........................................................................................... 55 3.2.35 ManpowerDownloaded ................................................................ ................................from .......................................... 56 3.2.36 Obtain relevant Certifications and adherence to respective Industry Standards .. 58 3.2.37 Conduct trainingwww.upsrtc.com for stakeholders ............................................................................................ 59 3.2.38 Additional Overreaching Requirements of the Solution .................................................. 60 3.2.38.2 Scalability ........................................................................................................................................... 60 3.2.38.3 Security ............................................................................................................................................... 60 3.2.38.4 User Administration ....................................................................................................................... 61 3.2.39 Some Special requirements with respect to BIDDER’s