CONTENTS CHAPTER 1 – MAYOR’S FOREWORD AND EXECUTIVE SUMMARY ................................... 6 COMPONENT A: MAYOR’S FOREWORD ........................................................................ 6 COMPONENT B: EXECUTIVE SUMMARY ....................................................................... 8 1.1. MUNICIPAL MANAGER’S OVERVIEW ........................................................................... 8 1.2. MUNICIPAL FUNCTIONS, POPULATION AND ENVIRONMENTAL OVERVIEW .............. 10 1.3. SERVICE DELIVERY OVERVIEW ................................................................................. 17 1.4. FINANCIAL HEALTH OVERVIEW .................................................................................. 18 1.5. STATUTORY ANNUAL REPORT PROCESS............................................................... 19 CHAPTER 2 – GOVERNANCE .......................................................................................... 20 COMPONENT A: POLITICAL AND ADMINISTRATIVE GOVERNANCE ........................ 20 2.1 POLITICAL GOVERNANCE.................................................................................. 20 2.2 ADMINISTRATIVE GOVERNANCE ............................................................................... 29 COMPONENT B: INTERGOVERNMENTAL RELATIONS ............................................... 30 2.3 INTERGOVERNMENTAL RELATIONS ......................................................................... 30 COMPONENT C: PUBLIC ACCOUNTABILITY AND PARTICIPATION ........................... 31 2.4 PUBLIC MEETINGS ............................................................................................. 32 2.5 IDP PARTICIPATION AND ALIGNMENT ...................................................................... 37 COMPONENT D: CORPORATE GOVERNANCE ........................................................... 38 2.6 RISK MANAGEMENT ........................................................................................... 39 2.7 ANTI-CORRUPTION AND FRAUD ................................................................................. 39 2.8 SUPPLY CHAIN MANAGEMENT ......................................................................... 39 2.9 BY-LAWS .............................................................................................................. 40 2.10 WEBSITES ........................................................................................................... 41 2.11 PUBLIC SATISFACTION ON MUNICIPAL SERVICES ............................................... 42 CHAPTER 3 – SERVICE DELIVERY PERFORMANCE (PERFORMANCE REPORT PART I) . 43 COMPONENT A: BASIC SERVICES .............................................................................. 44 3.1. WATER PROVISION ............................................................................................ 45 Municipality | CONTENTS 1 3.2 WASTE WATER (SANITATION) PROVISION .............................................................. 51 3.3 ELECTRICITY ....................................................................................................... 56 3.4 WASTE MANAGEMENT (THIS SECTION TO INCLUDE: REFUSE COLLECTIONS, WASTE DISPOSAL, STREET CLEANING AND RECYCLING) .......... 60 3.5 HOUSING ............................................................................................................. 64 3.6 FREE BASIC SERVICES AND INDIGENT SUPPORT ............................................... 67 COMPONENT B: ROAD TRANSPORT ........................................................................... 69 3.7 ROADS ................................................................................................................. 69 3.8 TRANSPORT (INCLUDING VEHICLE LICENSING & PUBLIC BUS OPERATION) ........... 72 3.9 WASTE WATER (STORMWATER DRAINAGE) .......................................................... 73 COMPONENT C: PLANNING AND DEVELOPMENT ...................................................... 74 3.10 PLANNING ............................................................................................................ 75 3.11 LOCAL ECONOMIC DEVELOPMENT (INCLUDING TOURISM AND MARKET PLACES) ..................................................................................................................................... 76 COMPONENT D: COMMUNITY & SOCIAL SERVICES .................................................. 78 3.12 LIBRARIES; ARCHIEVES; MUSEUMS; GALLERIES; COMMUNITY FACILITIES; OTHER (THEATRES, ZOOS, ETC) ........................................................................................ 79 3.13 CEMETORIES AND CREMATORIUMS......................................................................... 82 COMPONENT G: SECURITY AND SAFETY................................................................... 84 COMPONENT H: SPORT AND RECREATION ............................................................... 85 COMPONENT I: CORPORATE POLICY OFFICES AND OTHER SERVICES ................ 87 3.22 EXECUTIVE AND COUNCIL ................................................................................ 87 3.23 FINANCIAL SERVICES ........................................................................................ 90 3.24 HUMAN RESOURCE SERVICES ................................................................................... 92 COMPONENT K: ORGANISATIONAL PERFOMANCE SCORECARD ........................... 95 CHAPTER 4 – ORGANISATIONAL DEVELOPMENT PERFORMANCE .............................. 120 (PERFORMANCE REPORT PART II) ......................................................................................... 120 COMPONENT A: INTRODUCTION TO THE MUNICIPAL PERSONNEL ...................... 120 4.1 EMPLOYEE TOTALS, TURNOVER AND VACANCIES ........................................... 120 Municipality | CONTENTS 2 COMPONENT B: MANAGING THE MUNICIPAL WORKFORCE .................................. 123 4.2 POLICIES ........................................................................................................... 124 4.3 INJURIES, SICKNESS AND SUSPENSIONS ............................................................ 125 4.4 PERFORMANCE REWARDS ............................................................................. 126 COMPONENT C: CAPACITATING THE MUNICIPAL WORKFORCE ........................... 126 4.5 SKILLS DEVELOPMENT AND TRAINING .................................................................. 127 COMPONENT D: MANAGING THE WORKFORCE EXPENDITURE ............................ 129 4.6 EMPLOYEE EXPENDITURE .............................................................................. 129 CHAPTER 5 – FINANCIAL PERFORMANCE ............................................................................ 130 COMPONENT A: STATEMENTS OF FINANCIAL PERFORMANCE ............................ 130 5.1 STATEMENTS OF FINANCIAL PERFORMANCE ..................................................... 131 5.2 GRANTS ............................................................................................................. 132 5.3 ASSET MANAGEMENT ...................................................................................... 133 5.4 FINANCIAL RATIOS BASED ON KEY PERFORMANCE INDICATORS ............... 134 COMPONENT B: SPENDING AGAINST CAPITAL BUDGET ........................................ 139 5.5 CAPITAL EXPENDITURE ................................................................................... 140 5.6 SOURCES OF FINANCE .................................................................................... 141 5.7 CAPITAL SPENDING ON 5 LARGEST PROJECTS ................................................. 143 COMPONENT C: CASH FLOW MANAGEMENT AND INVESTMENTS ........................ 144 5.9 CASH FLOW ....................................................................................................... 145 5.10 BORROWING AND INVESTMENTS ............................................................................ 146 5.11 PUBLIC PRIVATE PARTNERSHIPS ............................................................................ 148 COMPONENT D: OTHER FINANCIAL MATTERS ........................................................ 148 5.12 SUPPLY CHAIN MANAGEMENT ................................................................................. 148 5.13 GRAP COMPLIANCE ......................................................................................... 149 CHAPTER 6 – AUDITOR GENERAL AUDIT FINDINGS .......................................................... 150 COMPONENT B: AUDITOR-GENERAL OPINION YEAR 0 (CURRENT YEAR) ........... 151 6.2 AUDITOR GENERAL REPORT YEAR 0 ....................................................................... 151 GLOSSARY ...................................................................................................................... 187 Municipality | CONTENTS 3 APPENDICES................................................................................................................... 190 APPENDIX A – COUNCILLORS; COMMITTEE ALLOCATION AND COUNCIL ATTENDANCE .............................................................................................................. 190 APPENDIX B – COMMITTEES AND COMMITTEE PURPOSES .................................. 192 APPENDIX C –THIRD TIER ADMINISTRATIVE STRUCTURE ..................................... 193 APPENDIX E – WARD REPORTING ............................................................................ 194 APPENDIX K: REVENUE COLLECTION PERFORMANCE BY VOTE AND BY SOURCE .....................................................................................................................................