BUSINESS SMART SOLUTIONS Terms & Conditions - FAQ Basic Total Flex Connect VIP PRO SUPER Price USD US $18 US $21 US $27 US $24 US $32 US $34 US $36 Helpdesk Concierge Secured Cloud Storage Bir Defender Security Digital and Email Marketing (1500) Website and Online Store 10 Business Email Module Definition Help Desk (Spanish and English) of technical engineers specialized in customer service and the resolution Digital Helpdesk of everyday technical incidences for SMBs through ticketing, email, dedicated phone number, and chat, 24 hours 7 days a week. This service offers a cloud storage of up to 2 Terabytes, so that the user can store all the information they Secure Cloud Storage have on their different devices (Windows, MacOS, iOS, Android) and can access that content whenever they want, from anywhere in the world and with the device you choose. Total Protection for Windows Mac OS, iOS and Android. Deployment of multiplatform device (10 Devices) Bitdefender Security with administration through Bitdefender Central with creation of security profiles through the product help desk (Basic). This tool allows customers to create different types of mailing campaigns, is easy and intuitive, and does not E-Marketing Pro require any technical expertise. The application provides templates for the creation of email campaigns, and an editor that allows customization. The service includes a user license to access the tools that allow creating a responsive website (optimized Website and Online Store for different screen sizes such as desktop, laptop, tablet and smartphones). The service includes Website Creation & Design, Domain, Hosting and Online Store. This service allows customers to make their business name a part of their domain name (e.g. first.name@ companyname.com). It works on IMAP / POP technology with the following characteristics. It includes 10 Business Email Pro accounts of 10 GB Storage per email, 99.98% service availability, Webmail, Mobile device compatibility, SSL security, Antispam, Ad-free interface and Automatic (scheduled) messages. Smart Solutions Terms & Conditions • Smart Solutions is offered to business customers only and is • Business Broadband download and upload speeds are not available in areas where Flow Business Network access exists. guaranteed and may affect the service. Customer must have any of the core business broadband • Customer must sign a minimum 12 month contract. products to participate in our Smart Solutions. • If the contract is terminated prematurely, customers will be • All prices are quoted in US Dollars and will be converted at required to pay a penalty equivalent to 3 months monthly the prevailing exchange rate at the time of billing. recurring charge. ©2021. Flow Business. All rights reserved. BUSINESS • Monthly recurring charges will be pro-rated if the customer • The service will be delivered within the terms of the contract. signs up during the billing cycle. Any additional requirements may attract a charge. • Customer must provide to following to subscribe to Smart • Flow Business is not responsible for any equipment used in the Solutions. delivery of the service that is not provided by Flow Business 1. Customer contact name or any equipment provided by Flow business that is outside of 2. Customer telephone number (primary contact number) the warranty. 3. Customer email address • GCT & Special Telephone Call Tax are applicable. 4. Billing account number • Flow Standard Terms & Conditions apply. • All plans within the Smart Solution portfolio are governed by the credit limit within the billing platforms. Smart Solutions FAQ 1. Website & Online Store 2 2. Domains 8 3. Digital Marketing 11 4. Facebook 11 5. Digital Assistant 13 6. Email 15 7. Cloud Storage 17 8. Bitdefender Security 18 9. Bitdefender Security PRO 18 WEBSITE & ONLINE STORE Does my website include a domain? Yes, it includes one “.com” domain Can my website be correctly viewed on any device? Yes, our builder adjusts the designs to any screen automatically (unless it is otherwise configured) Can I add a Facebook pixel? Yes, you need to copy the pixel script and paste it on “advanced / insert html code” and paste the script code there. Can I add my Google Analytics ID? Yes, on the menu, under “tools” on the SEO option, there is a field to add Google Analytics ID. Can I add a WhatsApp button? Yes. ©2021. Flow Business. All rights reserved. BUSINESS Smart Solutions FAQ Can I import a website that already exists? Yes, but you must be able to prove you own the website to be imported. It is possible to import simple pages, built with HTML and CSS only, it is not possible if they are built with a CMS like WordPress, Joomla, or Drupal. Plugins and any other functionality will not be imported, only design. Which domain extensions are valid? All domain extensions are valid. Included we offer a “.com” domain, but if you already own a domain, and you want to set up your website in it, you can transfer it to us if it is also a “.com” domain. This means we will take care of domain management and renewals while the subscription is active. For all other extensions, customer retains ownership and management of the domain, but we can share the settings to point domain to website builder and website. Can I redirect an existing domain to one offered by you? If you already have your own domain, we need to point it to our server in order to be able to access the builder and publish your website. For that, you must configure your nameservers with the following information: » NS | bob.ns.cloudflare.com » NS | nola.ns.cloudflare.com How can I transfer a domain? You must request your current domain provider an EPP code, that you must share with us to initiate the transfer request process, the current provider must unblock the transfer for the process to be completed. Is it possible to manage the domain that is included with this service? No, if the customer wishes to use the services provided by us with a domain they own and manage, the only options are to transfer it to us (only if domain is “.com”) or to manage it themselves. I need a domain with an extension other than .com, can I purchase it with you? No, we only offer “.com” domains If I already have a domain, can I use it for the Website and Online Store service? Yes, there are two options. » If your domain is a “.com” domain, you can transfer it to us, we will take care of administration and renewal while your subscription with Flow Business is valid. » We can share the DNS settings you need to configure to have access to our builder and to publish your website under that domain. If you need help doing so, you can contact our support team. ©2021. Flow Business. All rights reserved. BUSINESS Smart Solutions FAQ How do I publish my website or changes I have made to my website from the builder? You can work on your builder, play around with different designs, texts, and elements, and it won’t show on the website until you click on the publish button. You can find this button on the top right corner. You must click on the “Publish” menu, and then again on the “Publish” option. If you click “Save Draft” you will save the changes made, but they won’t be published on the domain yet. What size images can I upload for my website? Images for your website must be optimized in size. We recommend images be less than 2MB and that the total size of all images remain below 20MB. What are the technical specifications of the website? No. Any downgrade to a Business Voice service plan invalidates contract. If you have a challenge with paying your monthly recurring charge, please speak with your account manager. » 500MB Disc space » 10 GB monthly traffic » 1 GBit/s broadband » 64 Gb RAM » Customizable 404 page » SSL certificate » 1 domain » Domain forwarding » 99% SLA » 24x7 x 365 support Does Website and Online Store include hosting? Yes, hosting is included. Can I access my hosting account by C Panel or other? No, the hosting covers the website and online store, and all images, videos, etc that need to be uploaded can be included directly on the builder. Can I change some code on my website? No, all modifications to the website must be done using the builder. ©2021. Flow Business. All rights reserved. BUSINESS Smart Solutions FAQ Can I add custom code or scripts? Yes, custom HTML code and scripts can be added. However, we cannot guarantee the scripts will be supported by the builder or that they will function correctly. How do I publish my website or changes I have made to my website from the builder? You can work on your builder, play around with different designs, texts, and elements, and it won’t show on the website until you click on the publish button. You can find this button on the top right corner. You must click on the “Publish” menu, and then again on the “Publish” option. If you click “Save Draft” you will save the changes made, but they won’t be published on the domain yet. Can I add pixels (e.g. Facebook) to my website? Yes, from the “Advanced” menu, select the “HTML” option, paste the HTML pixel code. Save and publish. My website does not look the same in different devices, how do I fix this? The builder makes your site responsive so it can be viewed correctly on devices of all sizes. But if you set the height or width of an element to a set size, this function will not work properly and that element will always display that size, regardless of screen size.