Guide du voyageur GUIDE FOR PASSENGERS Buses • Trams • TER regional rail • Bikes • Cars • Park & ride 2018 Getting around the Eurometropole of Strasbourg Issued December 2018 December Issued wwww.cts-strasbourg.eu Guide for passengers Contents All services at a glance p. 4 CTS operates #1 - Choose your ticket type p. 6 a wide variety #2 - Choose your ticketing of transport medium p. 8 services that help #3 - Sales points p.10 • Our online store in focus thousands of • Real-time passenger information people get around #4 - Fares p. 1 6 • Tickets Strasbourg every • Travelcards single day. #5 - Planning your journey p. 2 2 #6 - General information p. 2 4 • Validating tickets • Rules of good conduct • Ticket inspections and fines #7 - Handy tips p. 3 0 2 3 Guide for passengers All services at a glance TRAM PARK & RIDE STATIONS FRANCE’S LARGEST TRAM NETWORK Ten park & ride stations, intelligently integrating private cars into the Six lines: bus and tram network. Choose a park & ride station with direct access to a tram or Line G stop. Operating hours: 4.30 a.m. to 0.30 a.m. 5.30 a.m. to 0.30 a.m. on Sundays and French public holidays (except 1 May) Price: €4.10* (or €4.60* for Park & Ride Rotonde) for: • All-day parking Frequency: trams depart every 5 to 10 minutes (except Line F: every 8 to • A tram and/or bus round trip for all vehicle passengers (max. seven 14 minutes) between 6.30 a.m. and 8 p.m., and every 15 minutes between people) 4.30 a.m. and 6.30 a.m. and between 8 p.m. and 0.30 a.m. Tickets are All park & ride stations are open 24 hours. validated on the platform. You can pay for the park & ride ticket at the ticket machines upon either arrival or departure. Free to use for all CTS travelcard holders (excluding Park & Ride Rotonde). BUS AND METROBUS ONE METROBUS LINE: THE HIBUS LINES The metrobus line BHNS (Bus à Haut Niveau de Service), which has separate Three lines: stops and a priority route, offers a service equivalent to a tram. Operating hours: 4.30 a.m. to 0.30 a.m. Robertsau Boecklin (via Cité de l’Ill and Schiltigheim) Length of journey: less than 20 minutes from the central station to Espace Campus d’Illkirch (via Meinau, Neudorf, Esplanade) Européen de l’Entreprise. Tickets are validated on the platform. Cronenbourg Mathieu Zell (via Hautepierre, Poteries, L1, L3, L6: lines in transport network – faster and Koenigshoffen, Montagne Verte) better - performing than ever. Operating hours: 11.30 p.m. to 5.30 a.m., Thursdays, Fridays and Special traffic light priority systems help buses to run on schedule. Saturdays (including public holidays) Operating hours: 5 a.m. to 0.30 a.m.Sundays and French public holidays: Terminus in city centre: Place du Corbeau 6 a.m. to 0.30 a.m. > More info at www.cts-strasbourg.eu/en/getting-around/hibus-font- An improved service: during the day, buses depart every 5 to 10 minutes; colorredbnouveau-b-font/ after 8 p.m., buses depart every 30 minutes (last departure of L1, L3 and L6 from Strasbourg city centre is at 0.30 a.m., the same as the tram). State-of-the-art passenger information systems: on-board monitors and live bus arrival times at all stops. Cycle hire Ticket machines at certain stops. 20 hire stations, five Vélhop shops. Latest-generation vehicles for greater comfort and increased capacity. Hire a bike for a day, a week, a month or a year. > www.velhop.strasbourg.eu Total of 34 bus lines across all districts of the Eurometropole of Strasbourg. Operating hours: 5.30 a.m. to 11.30 p.m. on almost all lines At the main tram interchanges, the connections have been specially planned so passengers can change between bus and tram services quickly and safely. Tickets are validated on the bus. *Price valid from 1 July 2018. 4 5 Guide for passengers #1 Choose Choose the ticket your ticket type that suits you! All ticket types at a glance I use Annual Monthly Single public travelcard travelcard tickets transport … You can choose from a range of ticket types, such as monthly or annual travelcards or single tickets … every day that are loaded onto a card. … several times a week * … occasionally, several times * per month * Only for travelcards without a named holder (which can be shared between multiple people) Badgéo multi Badgéo Contactless ticket Phone 6 www.cts-strasbourg.eu 7 CTS / E. Georges CTS / E. Guide for passengers #2 Choose your ticketing CTS app medium Buy your tickets (singles or travelcards) anywhere and anytime using your smartphone! CTS offers four different options: Badgéo Solo, Badgéo Multi, contactless ticket or your smartphone (if compatible). BENEFITS THE CTS APP ALSO ALLOWS • Put tickets on your phone (travel- YOU TO cards, singles) • Get live updates on bus/tram times • App is linked to your personal • Optimise your route planning Badgéo Solo account • Check whether a hire bike Card for named holder. A reliable solution for • Cheaper fares than with a contac- (“Vélhop”) or parking space is occasional or frequent journeys, with maximum tless ticket (compared with initial available service! purchase) BENEFITS WHERE CAN I GET IT? • Can be used for multiple people travelling at the same time • Personal card with name and • Online store photo • CTS shop • Can be used for all ticket types • Vélhop shop in Schiltigheim PRICE (travelcards, singles) • Free DESCRIPTION • Single trips are cheaper with the Badgéo Solo than with a contac- • Valid for six years tless ticket (compared with initial • Can be topped up DID YOU KNOW …? purchase) PRICE Premium service membership, which you can sign up to free of charge, • If you report a card lost or not only allows you to load your travelcard onto your phone, but means • Free if purchased online stolen, a replacement card with that even if your phone is lost, stolen or stops working you won’t lose any • €5* from CTS and Vélhop shops the lost credit can be issued for unused tickets (available on NFC-enabled Android smartphones). a fee of €8. REQUIRED DOCUMENTS • Passport photo • ID Contactless ticket DID YOU KNOW …? Magnetic stripe tickets are being phased out comple- You can check your credit at any time, either on a ticket machine or from your online tely and replaced by contactless tickets. The old tickets customer account (option available with Badgéo Solo). can be exchanged until 31 December 2018. BENEFITS PRICE Badgéo Multi • You can lend or give away • €1.80 for a single fare, €1.70 if contactless tickets to other you top up an existing ticket Transferrable card. people, though they can’t be The perfect solution for occasional journeys. used by more than one person at once (with the exception of group BENEFITS WHERE CAN I GET IT? tickets) • Transferrable card: can be used by • CTS shop • Get cheaper fares by topping up more than one person, though not • CTS sales points an existing contactless ticket on the same journey • Ideal for occasional trips or as a • Single trips are cheaper with DESCRIPTION stopgap solution the Badgéo Multi than with a • Valid for four years contactless ticket (compared with • Can be topped up initial purchase) DID YOU KNOW …? • Replacement cards cannot be Don’t throw your contactless ticket away, because topping it up is cheaper PRICE issued than buying a new ticket – and better for the environment too.. • €2* * Tarif am 01/07/2018 Tarif * 8 9 Guide for passengers #3 Sales points Where can you From CTS sales points get tickets? Most ticket types are available from CTS sales points (newsagents, cigarette shops, bakeries, etc.). On the online store From cash machines Go to the online store and top up your Badgéo card instantly and securely using the card reader. You can order the card reader online at The GAB (Guichet Automatique Bancaire) cash machines the same time as applying for your Badgéo card; alternatively, it can be erated by Crédit Mutuel and CIC are marked with a Badgéo label purchased from the CTS shop (price €5). and allow you to load a monthly travelcard or other tickets onto your > More info at https://www.cts-strasbourg.eu/en/ Badgéo card. > Full list available at www.cts-strasbourg.eu/en From the ticket machines at tram stops and stops on lines From the CTS shop L1, L3, L6 and G. In the CTS shop, you can buy the various Badgéo cards and all You can purchase all tickets (except for park & ride tickets) and monthly tickets (excluding contactless tickets and travelcards). travelcards from the ticket machines at tram stops and at stops on bus lines L1, L3, L6 and G. Payment by credit card (no minimum amount) or cash (maximum €26.60). CTS SHOP (tram B/F) Alt Winmärik tram stop 9 place St-Pierre-le-Vieux in Strasbourg Monthly travelcards for the following month can be purchased from • Monday to Friday from 8.30 a.m. to 7 p.m. the 25th of the current month. • Saturdays from 9 a.m. to 5 p.m. Using the CTS app With the CTS app, you can buy, manage and validate tickets To find your nearest sales point on NFC-compatible smartphones. and the ticket types > More info at www.cts-strasbourg.eu/fr/sedéplacer/application-mobile. available there, follow this link: https://www.cts-strasbourg.eu/en/online-store/retail-outlets/ 10 11 10 Guide for passengers Our online store in focus GUIDE TO ONLINE STORE ONLINE SERVICES Why activate online services? How do I create my online account? How do I register? With the online services, you can: How can I activate/use the online • Change your personal account details services? • Top up your credit online • Read your Badgéo card and check your balance How can I order a Badgéo card online? • Download notices of direct debit • View your order history and get receipts How can I top up a Badgéo card online? • Apply for refunds • Get reminders if your card or credit are about to expire How can I read the content on a Badgéo card? You can access these services both for your own account and for other people’s.