WMATA SERVICE EVALUATION STUDY Final Report June 2009 Prepared by: P2D WMATA Service Evaluation Study Final Report Contents GLOSSARY OF ACRONYMS AND TERMS ............................................................................................... 1 EXECUTIVE SUMMARY .............................................................................................................................. 4 PROJECT PURPOSE..................................................................................................................................... 4 PROJECT PROCESS..................................................................................................................................... 4 Analysis of Existing Conditions ............................................................................................................4 Public Involvement ...............................................................................................................................5 RECOMMENDATIONS ................................................................................................................................... 5 Service Planning...................................................................................................................................5 Traffic Operations .................................................................................................................................7 Customer Communications ..................................................................................................................8 Stops and Facilities ..............................................................................................................................9 INTRODUCTION......................................................................................................................................... 11 PROJECT PURPOSE................................................................................................................................... 11 PROJECT PROCESS................................................................................................................................... 11 Analysis of Existing Conditions ..........................................................................................................11 Public Involvement .............................................................................................................................13 THE WASHINGTON BOULEVARD LINE (2A, 2B, 2C, 2G)...................................................................... 14 TRANSIT SERVICE ASSESSMENT ................................................................................................................ 14 Service Performance..........................................................................................................................14 Ridership.............................................................................................................................................16 On-time Performance .........................................................................................................................20 TRAFFIC OPERATIONS ............................................................................................................................... 20 PUBLIC INVOLVEMENT PROCESS................................................................................................................ 25 September 2008 Comments...............................................................................................................25 February 2009 Comments..................................................................................................................25 RECOMMENDATIONS ................................................................................................................................. 25 Service Planning.................................................................................................................................25 Traffic Operations ...............................................................................................................................28 Customer Communications ................................................................................................................30 Stops and Facilities ............................................................................................................................30 ROUTES D1, D3, D4, D5, D6, D8 (D-ROUTES) ........................................................................................32 TRANSIT SERVICE ASSESSMENT ................................................................................................................ 32 Service Frequency..............................................................................................................................32 Running Times ...................................................................................................................................34 Cost and Subsidy ...............................................................................................................................35 WMATA Service Evaluation Study Fare payment .....................................................................................................................................37 Ridership ............................................................................................................................................37 On-time Performance .........................................................................................................................44 TRAFFIC OPERATIONS ............................................................................................................................... 46 PUBLIC INVOLVEMENT PROCESS................................................................................................................ 54 September 2008 Comments...............................................................................................................54 January 2009 Comments ...................................................................................................................55 RECOMMENDATIONS ................................................................................................................................. 57 Service Planning.................................................................................................................................57 Traffic Operations ...............................................................................................................................61 Customer Communications ................................................................................................................64 Stops and Facilities ............................................................................................................................64 ROUTE F8................................................................................................................................................... 66 TRANSIT SERVICE ASSESSMENT ................................................................................................................ 66 Service Performance..........................................................................................................................66 Ridership.............................................................................................................................................66 On-time Performance .........................................................................................................................69 TRAFFIC OPERATIONS ............................................................................................................................... 70 PUBLIC INVOLVEMENT PROCESS................................................................................................................ 74 October 2008 Comments ...................................................................................................................74 February 2009 Comments..................................................................................................................74 RECOMMENDATIONS ................................................................................................................................. 74 Service Planning.................................................................................................................................74 Traffic Operations ...............................................................................................................................77 Customer Communications ................................................................................................................79 Stops and Facilities ............................................................................................................................80 ROUTE P12 ................................................................................................................................................ 81 TRANSIT SERVICE ASSESSMENT ................................................................................................................ 81 Service Performance..........................................................................................................................81 Ridership.............................................................................................................................................81