19_CHEV_Limited_Warranty_and_Owners_Assistance_Information_COV_en_US_23295643C_2018JUN13.ai 1 7/16/2018 3:26:47 PM C M Y CM MY CY CMY K Chevrolet Limited Warranty and Owner Assistance Information - 2019 - CRC - 7/27/18 IMPORTANT: This booklet contains important information about your vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information. Owner's Name: Phone Number: Street Address: City & State: Vehicle Identification Number (VIN): Date Vehicle First Delivered or Put In Use: Odometer Reading on Date Vehicle First Delivered or Put In Use: © 2018 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors LLC. Part No. 23295643 C Third Printing Chevrolet Limited Warranty and Owner Assistance Information - 2019 - CRC - 7/27/18 Chevrolet Limited Warranty and Owner Assistance Information - 2019 - CRC - 7/27/18 2019 Chevrolet Limited Warranty and Owner Assistance Information Important Message to Warranty Repairs – Recycled Production Changes . 19 Owners... .......................1 Materials . 15 Noise Emissions Warranty for GM's Commitment . 1 Tire Service . 15 Light Duty Trucks Over Owner Assistance . 1 Aftermarket Engine 10,000 Lbs Gross Vehicle GM Participation in an Alternative Performance Enhancement Weight Dispute Resolution Program . 1 Products and Modifications . 15 Rating (GVWR) Only . 19 Warranty Service– United After-Manufacture Emission Control Systems States . 1 “Rustproofing” . 16 Warranty ......................20 Warranty Coverage at a Paint, Trim, and Appearance What Is Covered . 20 Glance .........................2 Items . 16 How to Determine the New Vehicle Limited Warranty . 2 Vehicle Operation and Care . 16 Applicable Emissions Control Emission Control System Maintenance and Warranty System Warranty . 20 Warranty . 2 Service Records . 16 Federal Emission Control Chemical Paint Spotting . 16 New Vehicle Limited Warranty . .4 System Warranty . 20 Warranty Coverage – California Emission Control What Is Covered . 4 Extensions . 17 What Is Not Covered . 9 System Warranty . 21 Warranty Service — Foreign Chevrolet Volt, Bolt EV, and Countries . 17 Emission Warranty Parts List . .24 Malibu Hybrid . 13 Permanent Relocation . 17 Replacement Parts . 27 Drive Motor Battery Original Equipment Maintenance and Repairs . 28 Coverage . 14 Alterations . 18 Claims Procedure . 29 Things to Know About the New Recreation Vehicle and Special Customer Satisfaction Vehicle Limited Warranty . 15 Body or Equipment Procedure ....................30 Warranty Repairs – Component Alterations . 18 State Warranty Exchanges . 15 Pre-Delivery Service . 18 Enforcement Laws . 32 Chevrolet Limited Warranty and Owner Assistance Information - 2019 - CRC - 7/27/18 2019 Chevrolet Limited Warranty and Owner Assistance Information Warranty Information for California Only . 33 Special Coverage Adjustment Programs Beyond the Warranty Period ........................34 Customer Assistance Offices . .35 Customer Assistance for Text Telephone (TTY) Users . 36 Roadside Assistance Program ......................37 Courtesy Transportation Program ......................38 Chevrolet Protection . 39 We’re Behind You On All The Roads Ahead . 39 Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-12032189) - 2019 - CRC - 7/27/18 Important Message to Owners... 1 GM's Commitment workmanship. These instances will made to your GM vehicle. GM be reviewed on a case-by-case requests that the vehicle be Chevrolet is committed to ensuring an excellent ownership experience basis. If the issue has not been returned to the selling dealer for all with your new vehicle. resolved to your satisfaction, follow warranty repairs. If a situation or the Customer Satisfaction event occurs where you are Your dealer also wants you to be Procedure 0 30. significantly inconvenienced, an completely satisfied and invites you We thank you for choosing GM. authorized GM dealer can make the to return for all your service needs, warranty repairs. However, in the both during and after the warranty GM Participation in an event the dealer is not able to period. Alternative Dispute Resolution perform the repair due to the special Owner Assistance Program tool and training requirements, contact the Customer Assistance The dealer is best equipped to See Customer Satisfaction Offices 0 35. If you are unable to 0 provide all your vehicle's service Procedure 30 for information on return to the selling dealer, contact a needs. Should you ever encounter a the voluntary, non-binding GM dealer in the United States, problem that is not resolved during Alternative Dispute Resolution Canada or Mexico for warranty or after the limited warranty period, Program in which GM participates. service. talk to a member of dealer Warranty Service– United management. Under certain States circumstances, GM and/or GM dealers may provide assistance The selling dealer has invested in after the limited warranty period has the proper tools, training, and parts expired when the problem results inventory to ensure that any from a defect in material or necessary warranty repairs can be Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-12032189) - 2019 - CRC - 7/27/18 2 Warranty Coverage at a Glance The warranty coverages are Sheet Metal covered under the New summarized below. Corrosion coverage is for the Vehicle Limited Warranty Bumper-to-Bumper coverage New Vehicle Limited Warranty first 3 years or 36,000 miles, whichever comes first. explained previously. Specified Bumper-to-Bumper (Includes major components are Tires) . Rust-through coverage is for the covered for the first 8 years or first 6 years or 100,000 miles, 80,000 miles, whichever . Coverage is for the first 3 years whichever comes first. comes first. or 36,000 miles, whichever comes first. Emission Control System ‐ Defects and performance for Warranty heavy duty truck emission Powertrain control systems are covered For light duty trucks, see How to for the first 5 years or . Coverage is provided for 5 years Determine the Applicable Emissions or 60,000 miles, whichever 50,000 miles, whichever Control Systems Warranty under comes first. comes first Emission Control Systems Warranty ® . 2500 and 3500 Series Heavy 0 20 for more information. 6.6L Duramax Turbo-Diesel Duty (HD) Pickups equipped Engines are covered for the first ® Federal with a 6.6L Duramax 5 years or 50,000 miles, Turbo-Diesel Engine are covered . Gasoline Engines and Car whichever comes first. for 5 years or 100,000 miles Diesel Engines California whichever comes first. ‐ Defects and performance for . Gasoline Engines and Car . Certain commercial fleet and/or cars and light duty truck Diesel Engines government fleet vehicles emission control systems are purchased under a qualify fleet covered for the first 2 years or ‐ Defects and performance for account number are covered for 24,000 miles, whichever cars and trucks with light duty 5 years or 100,000 miles, comes first. From the first or medium duty emission whichever comes first. Please 2 years or 24,000 miles to control systems are covered refer to your Chevrolet dealer for 3 years or 36,000 miles for the first 3 years or details. defects in material or 50,000 miles, whichever workmanship continue to be comes first. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-12032189) - 2019 - CRC - 7/27/18 Warranty Coverage at a Glance 3 ‐ Specified components for cars Noise Emissions or light duty trucks equipped . Coverage is for applicable with light duty or medium duty vehicles weighing over truck emission control systems 10,000 lbs based on the Gross are covered for the first Vehicle Weight Rating (GVWR) 7 years or 70,000 miles, only, for the entire life of the whichever comes first. vehicle. 6.6L Duramax Turbo-Diesel Engines ‐ Defects and performance for the emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. ‐ Specified components for the emission control system are covered for the first 7 years or 70,000 miles, whichever comes first. Important: Some California emission vehicles may have special coverages longer than those listed here. See “California Emission Control System Warranty” under Emission Control Systems Warranty 0 20. Chevrolet Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-12032189) - 2019 - CRC - 7/27/18 4 New Vehicle Limited Warranty GM will cover repairs to the vehicle No Charge Powertrain Component Warranty during the warranty period in Warranty repairs, including towing, Coverage accordance with the following terms, parts, and labor, will be made at no . Coverage is provided for 5 years conditions, and limitations. charge. or 60,000 miles, whichever comes first What Is Covered Obtaining Repairs Warranty Applies . 2500 and 3500 Series Heavy To obtain warranty repairs, take the Duty (HD) Pickups equipped This warranty is for Chevrolet vehicle to a Chevrolet dealer facility with a 6.6L Duramax vehicles registered in the United within the warranty period and Turbo-Diesel Engine are covered States and normally operated in the request the needed repairs. for 5 years