<p>I. Overview</p><p> a. How long have you been using the product?</p><p> b. What process areas are you using in the software?</p><p>II. Product</p><p> a. What other products did you consider when evaluating solutions?</p><p> b. Why did you select this product over its competitors?</p><p> c. Is there anything that surprised you (positively or negatively) about the product?</p><p>III. Implementation and Transition</p><p> a. How long did it take to implement the solution?</p><p> b. If you were doing the implementation again, what would you do differently?</p><p> c. Is there anything you had planned to implement but could not due to limitations with the product?</p><p> d. Which business area found the transition to the new product the most difficult/painful? Why?</p><p>IV. Professional Services</p><p> a. What training was provided and how would you rate it?</p><p> b. What was the most challenging aspect of migrating to this new product? (Likewise, what were some of the more easier aspects)</p><p>V. Support</p><p> a. How would you rate the vendor's ongoing support and maintenance?</p><p>VI. Conclusion</p><p> a. Would you choose this vendor again? b. What advice would you give us regarding this vendor?</p>