A. How Long Have You Been Using the Product?

I. Overview

a. How long have you been using the product?

b. What process areas are you using in the software?

II. Product

a. What other products did you consider when evaluating solutions?

b. Why did you select this product over its competitors?

c. Is there anything that surprised you (positively or negatively) about the product?

III. Implementation and Transition

a. How long did it take to implement the solution?

b. If you were doing the implementation again, what would you do differently?

c. Is there anything you had planned to implement but could not due to limitations with the product?

d. Which business area found the transition to the new product the most difficult/painful? Why?

IV. Professional Services

a. What training was provided and how would you rate it?

b. What was the most challenging aspect of migrating to this new product? (Likewise, what were some of the more easier aspects)

V. Support

a. How would you rate the vendor's ongoing support and maintenance?

VI. Conclusion

a. Would you choose this vendor again? b. What advice would you give us regarding this vendor?