<p> POSITION DESCRIPTION ______</p><p>TITLE: Front Desk Lead</p><p>PERFORMANCE PROFILE SOURCE: Administrative Support Professional</p><p>DEPARTMENT: Program</p><p>REPORTS TO: Membership Services Manager</p><p>□ EXEMPT X NON-EXEMPT</p><p>PRIMARY FUNCTION:</p><p>This position provides assistance to the Manager of First Impression (MFI) of whom and what Boys & Girls Clubs of Topeka is. The Front Desk Lead works collaboratively with the MFI to provide quick response on member pick up, parental questions and phone assistance.</p><p>KEY ROLES:</p><p>Club Guests</p><p>1) Greet guests with a warm, welcoming & helpful attitude</p><p> a. Respond to guest’s inquiries, needs or requests</p><p>2) Answer main phone lines</p><p> a. Transfer call to appropriate BGCT personnel</p><p> b. Take messages when applicable and forward immediately to appropriate personnel</p><p>Donors</p><p>1) Notify Program Team of in kind donations received</p><p>Club Members</p><p>9.1.2016FDL Club Member Entry</p><p>1) Greet all Club members with a friendly smile</p><p>2) Accurately track all members entering Club</p><p>3) Request members to dispose of chewing gum & put away cell phones </p><p>4) Provide direction to members as to their designated area</p><p>Club Member Departure</p><p>1) Notify appropriate Youth Development Leader that Club member’s transportation has arrived</p><p>2) Getting members from program area when authorized caretaker arrives</p><p>3) Assists MFI that members are leaving with an authorized caretaker</p><p>4) Assure appropriate Child Care Subsidy forms are signed in accordance with each provider</p><p>5) Remind members to have backpack, personal belongings, musical instruments etc.</p><p>6) Assure any and all Club forms (Think Time sheets, Incident forms, Accident forms etc.) are provided directly to the caretaker</p><p>7) Contact appropriate program team member to provide a review of Incident form, Accident form with caretaker when applicable</p><p>Club Member Support</p><p>1) Provide minor first aid when needed</p><p>2) Disseminate social recreation activities, supplies during authorized time(s)</p><p>3) Provide redirection of Club members to their designated areas</p><p>4) Assist in assuring Club Rules are adhered to i.e. no running, no gum chewing, no foul language etc.</p><p>5) Provide direct support assistance upon request of Program Lead Team</p><p>Club Safety</p><p>1) Assists MFI that Club members depart Club with authorized persons only</p><p>2) Assure all front entry/exit doors are monitored </p><p>3) Alert BGCT Critical Response Team of threat or potential threat situations</p><p>9.1.2016FDL 4) Assure only authorized personnel access front desk area, resource & office areas unless so approved by Program Lead Team or Executive staff (members are not allowed access to these areas unless approved by appropriate personnel)</p><p>5) Assure all Club volunteers (as authorized and approved by HR Manager) sign in and receive an identification badge prior to Club access</p><p>6) Assure Club visitors sign in, receive identification badge and are escorted accordingly by BGCT personnel to their designated area </p><p>Front Desk Area</p><p>1) Assure front desk counter top remains free of debris and member personal items</p><p>2) Assure Club member supplies are stocked and organized (crayons, markers, scissors, sharpened pencils, college ruled paper, drawing paper, glue sticks etc.)</p><p>3) Assure First Aid cabinet is stocked and organized</p><p>4) Assure social recreation supplies and equipment are organized and in working order</p><p>5) Assure all necessary Club documents are accessible and stocked (employment applications, volunteer applications, donation forms)</p><p>6) Assure that a visitor sign in sheet is available</p><p>7) Assure that visitor authorization badges are available and returned</p><p>8) Assure that front desk area is equipped with necessary office supplies (pens, pencils, receipt book, message pad etc.)</p><p>ADDITIONAL RESPONSIBILITIES</p><p>1. Support Administration Team needs </p><p>2. Support Program Team needs upon request</p><p>3. Additional duties as assigned by supervisor</p><p>SKILLS/KNOWLEDGE REQUIRED:</p><p> Ability to cultivate and maintain positive relationships with individuals</p><p> Knowledge of BGCA initiatives</p><p> Strong communication skills, both oral & written</p><p> Demonstrated ability in working with young people</p><p> Demonstrate excellent teamwork skills and collaboration to achieve successful outcomes</p><p> Inventory control</p><p>9.1.2016FDL  Good organizational skill set</p><p> Strong attention to detail</p><p> Able to maintain strict confidentiality</p><p> Self-motivated </p><p> Demonstrate independent work skills to guide effective decision making and positive results for the BGCT</p><p> Mandatory CPR & First Aid Certifications</p><p>DISCLAIMER:</p><p>The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job</p><p>I have read and understand the role and responsibilities expected of me in this position </p><p>______Incumbent Date</p><p>______Supervisor Date</p><p>______CEO Date</p><p>9.1.2016FDL</p>