<p> Instructions for Clearing Browser Cache when Using Hyperion </p><p>Supplemental Job Aid 2.0</p><p>Date: 8/15/2016 </p><p>Revision History Date Version Location Update Description 08/15/1 2.0 Various Removed references to Hyperion 1.0 6</p><p>Target Audience: All FI$Cal roles with access to the Hyperion Planning Application.</p><p>Purpose: This Supplemental Job Aid provides the instructions for clearing the web browser’s cache when there are issues with system response in Hyperion.</p><p>Background: Web browsers download and store files in a browser cache in order to reuse them the next time you visit the site. This reduces bandwidth use and generally improves responsiveness. Over an extended period of use, however, the web browser cache can become too full and begin slowing down the browser. At this point, the web browser’s cache should be cleared.</p><p>The following symptoms are an indication that the browser’s cache should be cleared:  Webpage times out  Slow responsiveness  Slow webpage loading  Website freezes</p><p>Instructions for Clearing Browser Cache when Using Hyperion: This Job Aid demonstrates the steps to clearing cache when using Hyperion as follows:  Part 1: Clearing the Cache in the Internet Explorer Browser  Part 2: Clearing the Cache in the Firefox Browser</p><p>FI$Cal.213 – Instructions for Clearing Browser Cache 2.0 Updated 08/15/2016 Page 1 of 9 Part 1: Clearing the Cache in the Internet Explorer Browser</p><p>Step 1: Click Tools (gear symbol) button, and then click Internet Options.</p><p>FI$Cal.213 – Instructions for Clearing Browser Cache 2.0 Updated 08/15/2016 Page 2 of 9 Step 2: In the General tab, in the “Browsing History” section, click Settings.</p><p>FI$Cal.213 – Instructions for Clearing Browser Cache 2.0 Updated 08/15/2016 Page 3 of 9 Step 3: In Temporary Internet Files, under “Check for newer versions of stored pages”, select the Radio button for Every time I visit the webpage, then click OK.</p><p>FI$Cal.213 – Instructions for Clearing Browser Cache 2.0 Updated 08/15/2016 Page 4 of 9 Step 4: In the General tab, in the “Browsing History” section, click the Delete button.</p><p>FI$Cal.213 – Instructions for Clearing Browser Cache 2.0 Updated 08/15/2016 Page 5 of 9 Step 5: Uncheck “Preserve Favorites website data.”</p><p>Step 6: Ensure the following options are checked.  Temporary Internet files  Cookies  History  Form data</p><p>Step 7: Click the Delete button.</p><p>FI$Cal.213 – Instructions for Clearing Browser Cache 2.0 Updated 08/15/2016 Page 6 of 9 Part 2: Clearing the Cache in the Firefox Browser</p><p>Step 1: Click the Tools menu, and then click Options.</p><p>Step 2: In the Advanced tab, click on the Network tab. Then click the Clear Now button. After clicking the button web content cache should read, “0 MB of disk space.”</p><p>FI$Cal.213 – Instructions for Clearing Browser Cache 2.0 Updated 08/15/2016 Page 7 of 9 FI$Cal.213 – Instructions for Clearing Browser Cache 2.0 Updated 08/15/2016 Page 8 of 9 Step 3: In the Privacy tab, under the “History” section, click the drop-down menu “Firefox will:.” Select “Never remember history”. Click OK to close the Options dialog.</p><p>Step 4: When the Restart Firefox dialog box appears, click OK.</p><p>FI$Cal.213 – Instructions for Clearing Browser Cache 2.0 Updated 08/15/2016 Page 9 of 9</p>