<p> Patient Representative Group Meeting Minutes 16 May 2016 Apologies </p><p>Ray Humphries </p><p>Minutes from last meeting </p><p>Minutes need amending from last meeting – regarding training of staff. </p><p>Dr Hampsons Retirement </p><p>Thank you letter received and read to PRG members.</p><p>Questionnaire Action plans discussed with PRG members.  Blood test service this would not be a good service to ask to be comissioned – we have Ladies Walk Centre in Sedgley who offer a service and local Hospital’s Guest, Russells Hall and Corbett Hospital these all offer a range of appointments – also as the courier comes mid- morning to collect our samples from the surgery and it would not allow for many appointment times – in order to collect blood and label samples.  Sit and wait service – we offer too many appointments to offer a sit and wait service – it did not work the last time we tried it at the surgery. Appointments work a lot better for our practice size.  Surgery between morning surgery and afternoon surgery – doctors are doing home visits, practice meetings and paperwork. </p><p>Future for the Practice: Dr Pritchard updated group on future plans for Northway Medical Centre. </p><p>Dr Moran has become a Partner at the surgery.</p><p>We will not be merging with Woodsetton Medical Centre.</p><p>We are employing two salaried Doctors to start in August Dr R Chandegra and Dr G Ugamah. </p><p>Practice Area Discussed practice area – Dr Pritchard has become senior partner – practice boundary needs to be looked at as a lot of patients out of area. Only way to keep the patients who are out of area are to deduct the patients and re- register with the understanding no visits will be offered to patients. </p><p>Patient Group agreed with this decision. </p><p>Any other business</p><p>CCG update by Dr Pritchard. </p><p>Saturday mornings worked well at the surgery – arrange a letter to be sent to the CCG to encourage more – also this was feedback from patients via our patient questionnaire. </p><p>Apply for PRG purse fund – discussed what would be good for practice. A machine that takes, blood pressure, height, weight and BMI – Keith will come in to complete application form. </p><p>Complaints sign on TV and posters – regarding address for surgery and email address – unable to fit this information on the poster – there is a leaflet in reception will details regarding name, address and contact numbers on that can be taken away. Receptionist can also give patients this information at front desk or on telephone.</p><p>Doors in reception heavy and hard to open and keep open when pushing pushchairs or wheelchairs – suggested push pull signs – also electric motorised doors – explained space is not big enough for those doors – had a look with some PRG members it was decided to take the doors of catch off second door so it is easier to open doors. </p><p>Cecil Thomas PRG Chair from Ridgeway Surgery is interesting in coming to Healthy Walk to develop own at Ridgeway – will email over details of different walks that are offered and times. </p><p>Barclay’s Bank are trying to set up free training on how to use national health website – no date yet. </p><p>Next Meeting: TBA</p>