<p>Tammy Batcha (540) 550-1971 | [email protected]</p><p>Profile: Versatile, results oriented, team leader </p><p>• More than 20 years of leadership, supervision, relationship building and business development expertise within fast-paced, service-oriented environments. • Excellent negotiation and project management skills, with meticulous focus on details and deadlines • Proven ability to collect and analyze information, digest facts and figures, and quickly grasp complex technical issues • Strong problem-solving and decision-making skills • Superior oral and written communication skills • Solid computer skills, with excellent working knowledge of Microsoft Office Suite</p><p>“Tammy is a great asset to this company. She is a pleasure to work with and well liked. She has excellent written and oral communication skills and has built strong and professional relationships with all of her clients.”</p><p>2015 Performance Review Excerpts, Sheridan Magazines</p><p>Major Achievements</p><p>• Successfully navigated 50+ highly detailed, multi-channel accounts through company consolidation, thereby sustaining $2.8 million in sales. • Played a prominent role in creating and executing an innovative print and digital sales proposal that paved the way for a company-wide overhaul of the business proposal process. • As the lead account manager for online digital editions, was instrumental in creating a department-wide internal workflow for this new technology. • Engineered educational webinars to assist clients and internal teams with business goals, thereby increasing efficiencies and streamlining workflows. • Conceived and managed a financial application to calculate and track business measures and standards, creating a strong forecasting mechanism to facilitate short- and long-term planning and ensure overall viability.</p><p>Career History</p><p>Sales Support Specialist, | Sheridan Magazines | 2012 - Present March 2012 - promoted to Sales Support Specialist. Along with account management, I initiate contract negotiations, strategize with executive level clients and senior management to deliver sound service solutions, respond to RFI/RFP inquiries, prepare quotes, proposals and schedules for prospects as well as maintain sales databases and related documentation. Client Services, Account Manager | Sheridan Magazines, Dartmouth Printing | 2008 - Present Promoted from purchasing assistant within 5 months of my initial hire, I was given responsibility for the magazine division’s single largest account. In this role, I create and maintain close relationships with 50+ individual publishers and their staff, managing the progress of more than 230 issues annually through Sheridan’s internal production, mailing and distribution processes. Additional responsibilities include: • Setting up new accounts, providing customer education and resolving issues pertaining to online digital editions, Joomla! and WordPress Web CMS, Pay Pal subscription services, and iPhone and iPad applications. • Assisting customers with the development of ancillary projects, increasing revenues by more than $900K to date. • Organizing and leading new-title start-up meetings to facilitate the transition process. • Coordinating and hosting both on- and off-site customer visits. • Spearheading Sheridan’s planning for participation at the account’s annual conference. </p><p>Purchasing Assistant | Sheridan Magazines, United Litho | 2007 - 2008 • Evaluated and selected vendors. • Negotiated and implemented service contracts. • Procured items for internal departments and external customers. • Ensured that deliverables conformed to internal production specifications. • Maintained inventory databases. </p><p>General Manager | The Warren Sentinel | 1996 - 2007 • Directed staff within advertising, circulation, production and bookkeeping departments. • Successfully piloted the company from annual losses of $300K to net income of $500K. • Stabilized the workforce and eliminated employee turnover from a high of 40%. • Revitalized long-term branding and marketing strategies, creating ad-buy packages across all 7 newspapers in the chain and improving revenues across the organization. • Built and maintained strong working partnerships within the community. • Promoted from Motor Route Supervisor to General Manager within 7 months of initial hire.</p><p>Motor Route Supervisor | The Winchester Star| 1995 - 1996 • Responsible for delivery of subscriptions and single copy newspapers in the North and Northwest Frederick County territories. • Integrated customer loyalty programs and assembled multiple marketing strategies that increased circulation growth by more than 7% within an 8-month period. • Supervised and trained a group of 15 motor route carriers with independent contractor status. • Promoted from Circulation Manager to Motor Route Supervisor within 3 years of hiring. Additional Information</p><p>Technical Skills: Microsoft Office Suite Adobe: Photoshop, Photoshop Elements, Acrobat Professional, Pagemaker, InDesign Others: QuarkXPress, Macromedia Freehand, HTML, Joomla!, WordPress, Toolbox Prograph, EFI Logic Passport, Clippership, Salesforce Education & Training: Business Management & Marketing, Strayer University Weekly Newspaper Management Graduate, American Press Institute Leadership Training Graduate, Chamber of Commerce Institute for Integrative Nutrition Graduate, Board Certified Health and Wellness Coach Community Involvement: Public Relations Chair and Board Member, Salvation Army Board Member, Crime Solvers Co-Chair, March of Dimes, Annual Fundraising Campaign Programs Chair and Board Member, Kiwanis International</p>