Excellent Negotiation and Project Management Skills, with Meticulous Focus on Details

Tammy Batcha (540) 550-1971 | [email protected]

Profile: Versatile, results oriented, team leader

• More than 20 years of leadership, supervision, relationship building and business development expertise within fast-paced, service-oriented environments. • Excellent negotiation and project management skills, with meticulous focus on details and deadlines • Proven ability to collect and analyze information, digest facts and figures, and quickly grasp complex technical issues • Strong problem-solving and decision-making skills • Superior oral and written communication skills • Solid computer skills, with excellent working knowledge of Microsoft Office Suite

“Tammy is a great asset to this company. She is a pleasure to work with and well liked. She has excellent written and oral communication skills and has built strong and professional relationships with all of her clients.”

2015 Performance Review Excerpts, Sheridan Magazines

Major Achievements

• Successfully navigated 50+ highly detailed, multi-channel accounts through company consolidation, thereby sustaining $2.8 million in sales. • Played a prominent role in creating and executing an innovative print and digital sales proposal that paved the way for a company-wide overhaul of the business proposal process. • As the lead account manager for online digital editions, was instrumental in creating a department-wide internal workflow for this new technology. • Engineered educational webinars to assist clients and internal teams with business goals, thereby increasing efficiencies and streamlining workflows. • Conceived and managed a financial application to calculate and track business measures and standards, creating a strong forecasting mechanism to facilitate short- and long-term planning and ensure overall viability.

Career History

Sales Support Specialist, | Sheridan Magazines | 2012 - Present March 2012 - promoted to Sales Support Specialist. Along with account management, I initiate contract negotiations, strategize with executive level clients and senior management to deliver sound service solutions, respond to RFI/RFP inquiries, prepare quotes, proposals and schedules for prospects as well as maintain sales databases and related documentation. Client Services, Account Manager | Sheridan Magazines, Dartmouth Printing | 2008 - Present Promoted from purchasing assistant within 5 months of my initial hire, I was given responsibility for the magazine division’s single largest account. In this role, I create and maintain close relationships with 50+ individual publishers and their staff, managing the progress of more than 230 issues annually through Sheridan’s internal production, mailing and distribution processes. Additional responsibilities include: • Setting up new accounts, providing customer education and resolving issues pertaining to online digital editions, Joomla! and WordPress Web CMS, Pay Pal subscription services, and iPhone and iPad applications. • Assisting customers with the development of ancillary projects, increasing revenues by more than $900K to date. • Organizing and leading new-title start-up meetings to facilitate the transition process. • Coordinating and hosting both on- and off-site customer visits. • Spearheading Sheridan’s planning for participation at the account’s annual conference.

Purchasing Assistant | Sheridan Magazines, United Litho | 2007 - 2008 • Evaluated and selected vendors. • Negotiated and implemented service contracts. • Procured items for internal departments and external customers. • Ensured that deliverables conformed to internal production specifications. • Maintained inventory databases.

General Manager | The Warren Sentinel | 1996 - 2007 • Directed staff within advertising, circulation, production and bookkeeping departments. • Successfully piloted the company from annual losses of $300K to net income of $500K. • Stabilized the workforce and eliminated employee turnover from a high of 40%. • Revitalized long-term branding and marketing strategies, creating ad-buy packages across all 7 newspapers in the chain and improving revenues across the organization. • Built and maintained strong working partnerships within the community. • Promoted from Motor Route Supervisor to General Manager within 7 months of initial hire.

Motor Route Supervisor | The Winchester Star| 1995 - 1996 • Responsible for delivery of subscriptions and single copy newspapers in the North and Northwest Frederick County territories. • Integrated customer loyalty programs and assembled multiple marketing strategies that increased circulation growth by more than 7% within an 8-month period. • Supervised and trained a group of 15 motor route carriers with independent contractor status. • Promoted from Circulation Manager to Motor Route Supervisor within 3 years of hiring. Additional Information

Technical Skills: Microsoft Office Suite Adobe: Photoshop, Photoshop Elements, Acrobat Professional, Pagemaker, InDesign Others: QuarkXPress, Macromedia Freehand, HTML, Joomla!, WordPress, Toolbox Prograph, EFI Logic Passport, Clippership, Salesforce Education & Training: Business Management & Marketing, Strayer University Weekly Newspaper Management Graduate, American Press Institute Leadership Training Graduate, Chamber of Commerce Institute for Integrative Nutrition Graduate, Board Certified Health and Wellness Coach Community Involvement: Public Relations Chair and Board Member, Salvation Army Board Member, Crime Solvers Co-Chair, March of Dimes, Annual Fundraising Campaign Programs Chair and Board Member, Kiwanis International