<p> Dr S Witts & Dr S Kannapiran Sheerness Health Centre</p><p>What our patients should expect from us</p><p>We will respect you, involve you and tell you what is happening  We will involve you or someone who can speak for you when they talk about your treatment or care  We will support you if you need help to make decisions  We will respect you, keep things private and treat you in the way you want to be treated  We will ask if you agree to treatment before they give it to you</p><p>We will treat you in a clean safe building </p><p> We will safely give you the right medicines you need, when you need them  Only use the right equipment which is maintained and cleaned  Act quickly if we think a patient is not safe or might get hurt We will give you the right care, treatment and support that meets your needs</p><p> We will find out the best way to give you good, safe care and support your rights  We will work together to agree what care will keep you healthy and well  We will work with other services and share information to make sure you get the healthcare you need  Staff will respect your culture and the language you speak, your age, whether you are a man or a woman, whether you are gay, lesbian, straight or bisexual, your religion, belief or disability</p><p>Staff will have the right skills to do their job</p><p> We will ensure our staff are trained to look after you and that we have enough staff to cope with demand to keep you safe and well  We will support staff properly helping them learn and do their jobs better</p><p>We will monitor our services and check how we are doing  Keeping accurate records about you  Keeping your personal information safe  Giving you the care you need in a safe and secure building</p><p>What to do if you not happy with our services or your treatment</p><p> Speak to Reception  Speak to the Practice Manager  Speak to your doctor  Your may prefer to write to the surgery, please address your letter to the Practice Manager</p>