<p> Purchasing Department</p><p>Addendum #1</p><p>Date: June 2, 2017</p><p>Title: RFB/RFP #LH-0445 After Hours Nurse Triage Call Center </p><p>Subject: Questions and Answers</p><p>1. Can we get an overview of past and predicted call volumes? Answer: See attachment: Triage Logic 6 Month Trend Document</p><p>Here is some preliminary data for Nurse Triage.</p><p> Date Range – 12/1/2016 to 5/31/2017  Data Included o Encounters – The number of encounters worked by Nurse Triage o TL During Business Hours – This is the number of encounters worked by Triage Logic during normal Nurse Triage hours (Monday to Friday 8:00am to 6:00pm) o Total Encounters – Total of [Encounters] plus [TL During Business Hours] o Calls – The number of calls handled by Nurse Triage as reported by GNAV  The data forecasts out two months.</p><p>Please be aware that due to upcoming policy and operations changes, the forecasts for Nurse Triage could be completely off base. I would not trust the forecast data due to the changes coming in the next weeks. It is difficult to tell how the same day changes will affect the data.</p><p>2. Are there any restrictions in place around the use of home workers? Answer: It will not be a concern for the nursing staff to work from home</p><p>3. What are the expected hours of operation? Answer: 8am -6pm M- F (JPS Nurse Triage standard business hours) Need assistance: after hours 6pm to 8am, 24-hours Saturday and Sunday and back-up for overflow of calls during standard business hours.</p><p>4. Can we have a breakdown of the call types? Answer: See Attachment: Call Types - Reason for Calls</p><p>5. Can we have a breakdown of the most used protocols that JPS use? Answer: We use the industry standard Schmitt-Thompson protocols. See Attachment: Nurse Triage (NT) Protocols It’s sorted by most recent protocol.</p><p>All corrections, changes, additions, revisions, and/or clarifications in this Addendum #1 to the RFP are hereby made a part of the RFB/RFP for #LH-0445 After Hours Nurse Triage Call Center. </p><p>All Respondents to the RFB/RFP shall acknowledge receipt and acceptance of this Addendum #1 by signing in the space provided and submitting the signed Addendum #1 with the RFB/RFP.</p><p>Proposals submitted without an executed copy of this Addendum #1 attached may be considered informal and may be rejected.</p><p>Received, acknowledged, and conditions agreed to on this ______day of ______, 2017, by:</p><p>Respondent: ______</p><p>Company Name: ______</p><p>If there are questions pertaining to this addendum please contact Lizzie Harris at [email protected]</p>