<p>Connections Customer Forum Summary October 2015</p><p>Connections Customer Forum Summary October 2015</p><p>Agenda items covered at the event include:</p><p>Welcome and Introduction Nigel Hall, Head of Service Development</p><p>Business Update Mark Adolphus, Director of Connections</p><p>Connections Projects Alasdair Wilcock, Head of Projects</p><p>Helping to deliver work on time Dave Merralls (London) | Alan Baldock (South East) | Ray Welham (East of England) Lead Field Engineers </p><p>Metering Update Siemens representatives</p><p>Low Carbon Update Adriana Laguna (London and South East) | Sotiris Georgiopoulos (East of England) </p><p>Table Breakouts Ask the Expert – Mark Edwards, Iain Dilley (London and South East) | Minesh Tailor (East of England)</p><p>New quote letter – Neil Madgwick, Steve Foster, Steve May (London) | James Devriendt (South East) | Andy Braund (East of England)</p><p>Account Management Survey Nigel Hall, Head of Service Development </p><p>We took the opportunity to survey our customers in attendance on what value the Key Account Management team offered and the service they provide.</p><p>UK Power Networks (Operations) Limited. Registered in England and Wales. Registered No. 3870728. Registered Office: Newington House, 237 Southwark Bridge Road, London, SE1 6NP Page 2 of 6 Connections Customer Forum Summary October 2015</p><p>London Forum</p><p>The session was held on 15th October 2015 at the address below:</p><p>Museum of London Docklands West India Quay, London E14 4AL</p><p>In Attendance: - 33 Customers </p><p>Overall Satisfaction Score: - 87%</p><p>South East of England Forum </p><p>The session was held on 22nd October 2015 at the address below:</p><p>Brands Hatch Circuit Fawkham, Longfield Kent. DA3 8NG</p><p>In Attendance: - 27Customers </p><p>Overall Satisfaction Score: - 88%</p><p>East of England Forum</p><p>The session was held on 27th October 2015 at the address below:</p><p>Imperial War Museum Duxford Cambridgeshire CB22 4QR</p><p>In Attendance: - 23 Customers </p><p>Overall Satisfaction Score: - 88%</p><p>Overall Totals:</p><p>In Attendance: - 83 Satisfaction Score: - 88%</p><p>UK Power Networks (Operations) Limited. Registered in England and Wales. Registered No. 3870728. Registered Office: Newington House, 237 Southwark Bridge Road, London, SE1 6NP Page 3 of 6 Connections Customer Forum Summary October 2015</p><p>Feedback from the day:</p><p>Q1. The pre-event information was informative and timely?</p><p>LPN – 8.6 SPN – 8.9 EPN – 9.2</p><p>Overall – 8.9</p><p>Q2. The location was easily accessible & the facilities good?</p><p>LPN – 9.2 SPN – 8.5 EPN – 8.4</p><p>Overall – 8.7</p><p>Q3. I found the content within the ‘Connections Projects’ presentation both informative and useful?</p><p>LPN – 8.6 SPN – 8.6 EPN – 8.7</p><p>Overall – 8.6</p><p>Q4. ‘Delivering work to meet your timescales’ was valuable and engaging. The facilitators responded to questions in an informative & open manner?</p><p>LPN – 8.6 SPN – 8.6 EPN – 8.5</p><p>Overall – 8.6</p><p>UK Power Networks (Operations) Limited. Registered in England and Wales. Registered No. 3870728. Registered Office: Newington House, 237 Southwark Bridge Road, London, SE1 6NP Page 4 of 6 Connections Customer Forum Summary October 2015</p><p>Q5. The session from ‘Siemens Metering’ was interesting and useful?</p><p>LPN – 7.6 SPN – 7.6 EPN – 8.0</p><p>Overall – 7.7</p><p>Q6. The presentation on ‘Low Carbon Technologies’ was interesting and useful?</p><p>LPN – 7.5 SPN – 8.7 EPN – 7.7</p><p>Overall – 8.0</p><p>Q7. The ‘Break-out Sessions’ was informative and useful?</p><p>LPN – 8.6 SPN – 8.9 EPN – 9.0</p><p>Overall – 8.8</p><p>Q8. I felt the session today was a good use of my time?</p><p>LPN – 8.8 SPN – 9.1 EPN – 8.9</p><p>Overall – 8.9</p><p>Q9. I would like to attend future Connection events?</p><p>LPN – 9.6 SPN – 9.6 EPN – 9.0</p><p>Overall – 9.4</p><p>UK Power Networks (Operations) Limited. Registered in England and Wales. Registered No. 3870728. Registered Office: Newington House, 237 Southwark Bridge Road, London, SE1 6NP Page 5 of 6 Connections Customer Forum Summary October 2015</p><p>Score /10</p><p>UK Power Networks (Operations) Limited. Registered in England and Wales. Registered No. 3870728. Registered Office: Newington House, 237 Southwark Bridge Road, London, SE1 6NP Page 6 of 6</p>