Agenda Items Covered at the Event Include

Connections Customer Forum Summary October 2015

Agenda items covered at the event include:

Welcome and Introduction Nigel Hall, Head of Service Development

Business Update Mark Adolphus, Director of Connections

Connections Projects Alasdair Wilcock, Head of Projects

Helping to deliver work on time Dave Merralls (London) | Alan Baldock (South East) | Ray Welham (East of England) Lead Field Engineers

Metering Update Siemens representatives

Low Carbon Update Adriana Laguna (London and South East) | Sotiris Georgiopoulos (East of England)

Table Breakouts Ask the Expert – Mark Edwards, Iain Dilley (London and South East) | Minesh Tailor (East of England)

New quote letter – Neil Madgwick, Steve Foster, Steve May (London) | James Devriendt (South East) | Andy Braund (East of England)

Account Management Survey Nigel Hall, Head of Service Development

We took the opportunity to survey our customers in attendance on what value the Key Account Management team offered and the service they provide.

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London Forum

The session was held on 15th October 2015 at the address below:

Museum of London Docklands West India Quay, London E14 4AL

In Attendance: - 33 Customers

Overall Satisfaction Score: - 87%

South East of England Forum

The session was held on 22nd October 2015 at the address below:

Brands Hatch Circuit Fawkham, Longfield Kent. DA3 8NG

In Attendance: - 27Customers

East of England Forum

The session was held on 27th October 2015 at the address below:

Imperial War Museum Duxford Cambridgeshire CB22 4QR

In Attendance: - 23 Customers

Overall Totals:

In Attendance: - 83 Satisfaction Score: - 88%

Feedback from the day:

Q1. The pre-event information was informative and timely?

LPN – 8.6 SPN – 8.9 EPN – 9.2

Overall – 8.9

Q2. The location was easily accessible & the facilities good?

LPN – 9.2 SPN – 8.5 EPN – 8.4

Overall – 8.7

Q3. I found the content within the ‘Connections Projects’ presentation both informative and useful?

LPN – 8.6 SPN – 8.6 EPN – 8.7

Overall – 8.6

Q4. ‘Delivering work to meet your timescales’ was valuable and engaging. The facilitators responded to questions in an informative & open manner?

LPN – 8.6 SPN – 8.6 EPN – 8.5

Overall – 8.6

Q5. The session from ‘Siemens Metering’ was interesting and useful?

LPN – 7.6 SPN – 7.6 EPN – 8.0

Overall – 7.7

Q6. The presentation on ‘Low Carbon Technologies’ was interesting and useful?

LPN – 7.5 SPN – 8.7 EPN – 7.7

Overall – 8.0

Q7. The ‘Break-out Sessions’ was informative and useful?

LPN – 8.6 SPN – 8.9 EPN – 9.0

Overall – 8.8

Q8. I felt the session today was a good use of my time?

LPN – 8.8 SPN – 9.1 EPN – 8.9

Overall – 8.9

Q9. I would like to attend future Connection events?

LPN – 9.6 SPN – 9.6 EPN – 9.0

Overall – 9.4

Score /10

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