Skillport Training Guide

SKILLPORT TRAINING GUIDE Administrative Communication Customer Service Leadership  Management Performance Personal Development  Team WorkSKILLPORT eLEARNING https://uh.skillport.com/skillportfe/login.actionLog In Information User ID: PeopleSoft ID Password: Birthdate (MMDDYYYY)This guide is an abbreviated list of one hour courses that will support employee’s development and continued success. Skillport offers over 2800 courses, books etc. SKILLPORT TRAINING GUIDEAdministrative Essential skills for Administrative Support Professionals o “Administrative Professionals: Representing Your Boss” o “Administrative Professionals: Common Administrative Support Tasks” o “Administrative Professionals: Maximizing Your Relationship with Your Boss” o “Administrative Professionals: Interact with Others” o “Administrative Professionals: Putting Your Best Foot Forward”Communication Communicating Effectively with the “C” Level o “Techniques for Communicating Effectively with Senior Executives” o “Preparing to Communicate Effectively with the ‘C’ Level” Difficult Conversations o “Preparing for a Difficult Conversation” o “Having a Difficult Conversation” o “Having Difficult Conversations Effectively” Email o “Using E-Mail and Instant Messaging Effectively” Telephone o “Essential Skills for Professional Telephone Call” Writing o “Business Writing: Know Your Readers and Your Purpose” o “Business Writing: How to Write Clearly and Concisely” Meetings o “Preparing for Effective Business Meetings” SKILLPORT TRAINING GUIDE Interpersonal Communication o “Interpersonal Communication: Communicating with Confidence” o “Interpersonal Communication: Targeting Your Message” Workplace Conflict o “Workplace Conflict: Recognizing and Responding to Conflict” o “Workplace Conflict: Strategies for Resolving Conflict” Emotional Intelligence o “Using Emotional Intelligence on the Job” Cross Cultural o “Improving Communication in Cross-Cultural Relationships” Listening o “Listening Essentials: The Basics of Listening” Presentation o “Using Facilitation Skills as a Manager” o “Basic Presentation Skills: Planning a Presentation” o “Basic Presentation Skills” Delivering a Presentation” o “Public Speaking Strategies: Preparing Effective Speeches”Customer Service Customer Service Fundamentals o “Customer Service Fundamentals: Building Rapport in Customer Relations” o “Customer Service in the Field” o “Customer Service Over the Phone” o “Internal Customer Service” o “Customer Service Confrontation and Conflict” SKILLPORT TRAINING GUIDE o “Shaping the Direction of Customer Service in Your Organization” Customer Focus o “Identifying and Managing Customer Expectations” o “Creating and Sustaining a Customer-focused Organization” Customer Advocacy o “Customer Advocacy: Communicating to Build Trusting Customer Relationships” o “Customer Advocacy: Supporting Customer Advocacy” Managing Customer-Driven Process Improvement o “Customer-Driven Process Improvement: Basic Framework” o “Customer-Driven Process Improvement: Identifying Customer Needs” o “Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions”Leadership Leadership Essentials o “Leadership Essentials: Motivating Employees” o “Leadership Essentials: Communicating Vision” o “Leadership Essentials: Building Your Influence as a Leader” o “Leadership Essentials: Leading Business Execution” o “Leadership Essentials: Leading Change” o “Leadership Essentials: Creating Your Own Development Plan” Employee Engagement o “The Benefits and Challenges of Engaging Employees” Strategy o “The Voice of Leadership: Effective Leadership Communication Strategy” o “Developing the Strategic Thinking Skill of Seeing the Big Picture” SKILLPORT TRAINING GUIDE Prioritizing o “Setting and Managing Priorities Within the Organization: Mission and Goals” o “Setting and Managing Priorities Within the Organization: Motivation” Developing a Culture of Learning o “Fundamentals of Organizational Learning” o “Developing Learning Practices” Risk Management o “Risk Management: Identifying Risk” o “Dealing with Risk”Management First Time Managers o “First Time Manager: Understanding a Manager’s Role” o “First Time Manager: Challenges” o “First Time Manager: Meeting Expectations” Management Essentials o “Management Essentials: Direction Others” o “Management Essentials: Developing Your Direct Reports” o “Management Essentials: Treating Your Direct Reports Fairly” o “Management Essentials: Confronting Difficult Employee Behavior” o “Management Essentials: Managing a Diverse Team” Managing o “Managing Technical Professionals” o “Managing New Employees” Change SKILLPORT TRAINING GUIDE o “Managing Change: Building Positive Support for Change” o “Transitioning from Technical Professional to Management” Delegation o “Delegation Essentials: An Introduction to Delegating” o “Delegation Essentials: The Delegation Process” Finance and Accounting o “The Essentials of Budgeting for Non-Financial Professionals” o “Planning and Preparing an Operating Budget” Human Resources o “Essentials of Interviewing and Hiring: Selecting the Right Candidate” o “Organizational Structure and Employee Behavior” o “Strategies for Successful Employee Onboarding: Getting Started”Performance Managing Problem Performance o “Recognizing and Diagnosing Problem Performance” o “First Steps for Turning Around a Performance Problem” Performance Appraisal Essentials o “Performance Appraising Essentials: Conducting Traditional Appraisals” Performance o “Performing with Others Under Pressure” o “Monitoring and Improving Performance”Personal Development Effective Time Management o “Time Management: Planning and Prioritizing Your Time” SKILLPORT TRAINING GUIDE o “Time Management: Avoiding Time Stealers” Problem Solving and Decision-Making Strategies o “Problem Solving: The Fundamentals” o “Problem Solving: Determining and Building Your Strengths” o “Decision Making Tools and Techniques” Dealing with Organizational Change o “Understanding Organizational Change” Critical Thinking Essentials o “Critical Thinking Essentials: Applying Critical Thinking Skills” Peer Relationships o “Developing Strategic Peer Relationships in Your Organization” Professionalism and Business Etiquette o “Professionalism, Business Etiquette, and Personal Accountability” Optimizing Your Work/Life Balance o “Optimizing Your Work/Life Balance: Taking Control of Your Stress”Team Work Optimizing Your Performance on a Team o “Being an Effective Team Member” o “Establishing Team Goals and Responsibilities” o “Elements of a Cohesive Team” o “Effective Team Communication” o “Using Feedback to Improve Team Performance” o “Cross-Functional Team Fundamentals” Leading Teams SKILLPORT TRAINING GUIDE o “Leading Teams: Launching a Successful Team” o “Leading Teams: Establishing Goals, Roles, and Guidelines” o “Leading Teams: Developing the Team and Its Culture” o “Leading Teams: Building Trust and Commitment”

Skillport Training Guide

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