Skillport Training Guide

SKILLPORT TRAINING GUIDE

 Administrative

 Communication

 Customer Service

 Leadership

 Management

 Performance

 Personal Development

 Team Work

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This guide is an abbreviated list of one hour courses that will support employee’s development and continued success. Skillport offers over 2800 courses, books etc. SKILLPORT TRAINING GUIDE

Administrative

 Essential skills for Administrative Support Professionals

o “Administrative Professionals: Representing Your Boss”

o “Administrative Professionals: Common Administrative Support Tasks”

o “Administrative Professionals: Maximizing Your Relationship with Your Boss”

o “Administrative Professionals: Interact with Others”

o “Administrative Professionals: Putting Your Best Foot Forward”

Communication

 Communicating Effectively with the “C” Level

o “Techniques for Communicating Effectively with Senior Executives”

o “Preparing to Communicate Effectively with the ‘C’ Level”

 Difficult Conversations

o “Preparing for a Difficult Conversation”

o “Having a Difficult Conversation”

o “Having Difficult Conversations Effectively”

 Email

o “Using E-Mail and Instant Messaging Effectively”

 Telephone

o “Essential Skills for Professional Telephone Call”

 Writing

o “Business Writing: Know Your Readers and Your Purpose”

o “Business Writing: How to Write Clearly and Concisely”

 Meetings

o “Preparing for Effective Business Meetings” SKILLPORT TRAINING GUIDE

 Interpersonal Communication

o “Interpersonal Communication: Communicating with Confidence”

o “Interpersonal Communication: Targeting Your Message”

 Workplace Conflict

o “Workplace Conflict: Recognizing and Responding to Conflict”

o “Workplace Conflict: Strategies for Resolving Conflict”

 Emotional Intelligence

o “Using Emotional Intelligence on the Job”

 Cross Cultural

o “Improving Communication in Cross-Cultural Relationships”

 Listening

o “Listening Essentials: The Basics of Listening”

 Presentation

o “Using Facilitation Skills as a Manager”

o “Basic Presentation Skills: Planning a Presentation”

o “Basic Presentation Skills” Delivering a Presentation”

o “Public Speaking Strategies: Preparing Effective Speeches”

Customer Service

 Customer Service Fundamentals

o “Customer Service Fundamentals: Building Rapport in Customer Relations”

o “Customer Service in the Field”

o “Customer Service Over the Phone”

o “Internal Customer Service”

o “Customer Service Confrontation and Conflict” SKILLPORT TRAINING GUIDE

o “Shaping the Direction of Customer Service in Your Organization”

 Customer Focus

o “Identifying and Managing Customer Expectations”

o “Creating and Sustaining a Customer-focused Organization”

 Customer Advocacy

o “Customer Advocacy: Communicating to Build Trusting Customer Relationships”

o “Customer Advocacy: Supporting Customer Advocacy”

 Managing Customer-Driven Process Improvement

o “Customer-Driven Process Improvement: Basic Framework”

o “Customer-Driven Process Improvement: Identifying Customer Needs”

o “Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions”

Leadership

 Leadership Essentials

o “Leadership Essentials: Motivating Employees”

o “Leadership Essentials: Communicating Vision”

o “Leadership Essentials: Building Your Influence as a Leader”

o “Leadership Essentials: Leading Business Execution”

o “Leadership Essentials: Leading Change”

o “Leadership Essentials: Creating Your Own Development Plan”

 Employee Engagement

o “The Benefits and Challenges of Engaging Employees”

 Strategy

o “The Voice of Leadership: Effective Leadership Communication Strategy”

o “Developing the Strategic Thinking Skill of Seeing the Big Picture” SKILLPORT TRAINING GUIDE

 Prioritizing

o “Setting and Managing Priorities Within the Organization: Mission and Goals”

o “Setting and Managing Priorities Within the Organization: Motivation”

 Developing a Culture of Learning

o “Fundamentals of Organizational Learning”

o “Developing Learning Practices”

 Risk Management

o “Risk Management: Identifying Risk”

o “Dealing with Risk”

Management

 First Time Managers

o “First Time Manager: Understanding a Manager’s Role”

o “First Time Manager: Challenges”

o “First Time Manager: Meeting Expectations”

 Management Essentials

o “Management Essentials: Direction Others”

o “Management Essentials: Developing Your Direct Reports”

o “Management Essentials: Treating Your Direct Reports Fairly”

o “Management Essentials: Confronting Difficult Employee Behavior”

o “Management Essentials: Managing a Diverse Team”

 Managing

o “Managing Technical Professionals”

o “Managing New Employees”

 Change SKILLPORT TRAINING GUIDE

o “Managing Change: Building Positive Support for Change”

o “Transitioning from Technical Professional to Management”

 Delegation

o “Delegation Essentials: An Introduction to Delegating”

o “Delegation Essentials: The Delegation Process”

 Finance and Accounting

o “The Essentials of Budgeting for Non-Financial Professionals”

o “Planning and Preparing an Operating Budget”

 Human Resources

o “Essentials of Interviewing and Hiring: Selecting the Right Candidate”

o “Organizational Structure and Employee Behavior”

o “Strategies for Successful Employee Onboarding: Getting Started”

Performance

 Managing Problem Performance

o “Recognizing and Diagnosing Problem Performance”

o “First Steps for Turning Around a Performance Problem”

 Performance Appraisal Essentials

o “Performance Appraising Essentials: Conducting Traditional Appraisals”

 Performance

o “Performing with Others Under Pressure”

o “Monitoring and Improving Performance”

Personal Development

 Effective Time Management

o “Time Management: Planning and Prioritizing Your Time” SKILLPORT TRAINING GUIDE

o “Time Management: Avoiding Time Stealers”

 Problem Solving and Decision-Making Strategies

o “Problem Solving: The Fundamentals”

o “Problem Solving: Determining and Building Your Strengths”

o “Decision Making Tools and Techniques”

 Dealing with Organizational Change

o “Understanding Organizational Change”

 Critical Thinking Essentials

o “Critical Thinking Essentials: Applying Critical Thinking Skills”

 Peer Relationships

o “Developing Strategic Peer Relationships in Your Organization”

 Professionalism and Business Etiquette

o “Professionalism, Business Etiquette, and Personal Accountability”

 Optimizing Your Work/Life Balance

o “Optimizing Your Work/Life Balance: Taking Control of Your Stress”

Team Work

 Optimizing Your Performance on a Team

o “Being an Effective Team Member”

o “Establishing Team Goals and Responsibilities”

o “Elements of a Cohesive Team”

o “Effective Team Communication”

o “Using Feedback to Improve Team Performance”

o “Cross-Functional Team Fundamentals”

 Leading Teams SKILLPORT TRAINING GUIDE o “Leading Teams: Launching a Successful Team” o “Leading Teams: Establishing Goals, Roles, and Guidelines” o “Leading Teams: Developing the Team and Its Culture” o “Leading Teams: Building Trust and Commitment”