<p>Salient Characteristics for Webtrends Analytics On Demand:</p><p>DLS requires maintenance support to provide the required patches, firmware updates, and hardware support/replacement to keep our Webtrends software fully functioning, operational, and IA compliant. Only Webtrends or a Webtrends authorized reseller can provide this maintenance support. If a vendor other than Webtrends or a Webtrends authorized reseller provides maintenance support, our current warranty will be voided.</p><p>All resellers must provide proof that they are authorized to sell Webtrends maintenance/warranty support prior to contract award. Vendor must be able to provide maintenance support in CONUS locations.</p><p>Third party support will void current warranty and would prevent DLS from acquiring future warranty support from authorized support vendors. Failure to have this support from an authorized provider/reseller would prevent DLS from maintaining supportability for firmware and hardware microcode updates.</p>
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