<p> Frequently asked questions:</p><p>1. How to install Hal E-Bank/Personal?</p><p>2. How to transfer data from Hal E-Bank to other PC? </p><p>3. How to export digital certificate?</p><p>4. How to transfer E-bank connection from dial up to ADSL/cable/wireless ? </p><p>5. How to unblock the smart card? </p><p>------</p><p>1. How to install Hal E-Bank/Personal? </p><p> o From the location ftp://ftp.halcom.rs/Install/RS/PersonalEBank/Personal.exe you can take file Personal E-Bank - RS o Click on Run</p><p> o Click on Next button </p><p> o Click on Yes button</p><p> o Choose "Custom installation" and click Next button</p><p> o In window "InstallShield Wizard - Select Features", choose . Program Files . Nexus Personal o Click on Next button</p><p> o Program is installing</p><p> o In window"Setup Complete", if the program ask you to restart choose "No, I will restart my computer later" o Click on Finish button</p><p>2. How to transfer data from Hal E-Bank to other PC? </p><p>When you are changing PC or reinstall Windows and want to keep data from your Address book and Archive, next it is needed Close Hal E-Bank. Copy files Personalebank.mdb i Eimenik.mdb from your old PC (C:\Program Files\Halcom\Personal E-bank\) to new PC. </p><p> After installing new Personal Ebank to new PC, saved data copy over existing once (Copy and Replace). It is needed to do this before first run of your Personal E-bank </p><p> After that it is needed to start program AddressBookUpdt.exe which is in same directory. </p><p> Wait a couple of seconds to complete Address book update (AddresBookUpdt.exe) end message will not be shown, and after that you can start to use Personal E-Bank. If you have kept Patterns, from old PC you need to copy</p><p>All the txt files and file PersonalEbank.ini also 3. How to export digital certificate?</p><p>If you have newest version of application, program for Exporting the certificate you can find at Start>All programs>Hal E-bank>Izvoz sertifikata. </p><p>If you have an older version from location ftp://ftp.halcom.rs/ServicePrograms/RS/IzvozCertifikata.exe take program for export of Digital certificate and click Run </p><p>. </p><p>After one of 2 possibilities you have the next procedure:</p><p> a) Window with manual from export is open Click on Nastavak button </p><p>. </p><p> b) Then Potvrdi </p><p>. </p><p> c) Choose where you want to save exported files and click Save . d) At the end you will have notice about successful export. Click on Zatvori button</p><p>. e) Txt document opened at the end </p><p>You need to print, sign, stamp and deliver to the Bank. Cards need to be in reader all the time!</p><p>4. How to transfer E-bank connection from dial-up to ADSL/cable/wireless ? </p><p>To adjust parameters next it is needed: </p><p> o Close Hal E-Bank. o Window will open o From the menu choose bank you are connecting Vojvođanska banka</p><p> o Choose LAN and check if in the field IP adresa is ebank.ebb-bg.com</p><p> o After that click on Potvrdi button o In confirmation window click Yes</p><p>5. How to unblock the smart card? </p><p>To unblock the smart card (after you block it with 3 times wrong entered PIN next it is needed: o Find the envelope with PIN and PUK code received with the smart card. </p><p> o Check if the number of the card (Broj kartice) on smart card is same like the one in envelope.</p><p> o Run the program for unblock on START>All programs or programs>Hal E-bank>Unblock PIN</p><p> o In first field it is needed to enter PUK code from the envelope and in second two new PIN. o Click on Unblock. </p><p>Contact: Electronic banking operations email: elektronsko@voban.groupnbg.com prhone +381 21 4895 225 +381 21 4895 267 </p>
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