<p>From: Bob.Leiper Sent: Thursday, June 07, 2012 3:39 PM To: Brandon Capetillo Work; David McCartney; Kevin.Troller; Nick.Woolery; Mercedes Renteria; Bob Hoskins Home; Bob Hoskins Work; Scott Sheley Home; Mayor Work; Terry Sain Work Cc: All Department Directors; Julie.Escalante; Charlotte.Busby; Samantha.Villalon Subject: FW: Thank you to a City Employee</p><p>Kudos to the Judge and her staff for providing outstanding customer service, even for customers thousands of miles away!</p><p>Bob Leiper City Manager City of Baytown ATTENTION PUBLIC OFFICIALS: A "Reply to All" of this e-mail could lead to violations of the Texas Open Meetings Act. A “Forward” of this e-mail to another public official could also lead to violations of the Texas Open Meetings Act if a quorum is eventually involved. Please reply only to the sender. From: Patti.Jett Sent: Thursday, June 07, 2012 3:37 PM To: Julie.Escalante Cc: Samantha.Villalon; Bob.Leiper; Charlotte.Busby Subject: Thank you to a City Employee</p><p>Judge, The attached message was posted on the City’s Facebook page. It looks as though Charlotte really made an impression on Ms. Fiegel! Way to represent!</p><p>Elizabeth Fiegel posted to City of Baytown June 2 Hi, I was born and raised in Texas and now live in Florida. I had an emergency need for a certified copy of my birth certificate and I needed it within a few days. I thought that I would have to fly to Texas and spend $500.00 on a ticket there. Then I met Charlotte Busby, who works in the court house. She was my Angel. She thoroughly explained everything that I needed to do, she assisted me in getting her all of the required documents, then she helped me federal express overnight my birth certificate. She was kind, informative and responsive. I remember crying on the phone with her as she went above and beyond to help me, a stranger. God Bless Charlotte Busby....she is truly an asset to the City of Baytown and to mankind. THANK YOU CHARLOTTE</p><p>Patti Jett Public Affairs Coordinator City of Baytown (281) 420-5802 office (832) 217-9430 cell [email protected] Follow us on Twitter and Facebook!</p><p>Teamwork - we work together. City of Baytown ATTENTION PUBLIC OFFICIALS: A "Reply to All" of this e-mail could lead to violations of the Texas Open Meetings Act. A “Forward” of this e-mail to another public official could also lead to violations of the Texas Open Meetings Act if a quorum is eventually involved. Please reply only to the sender. </p>