<p>GRIEVANCE ARBITRATION PROCEDURE FLOWCHART - STEP 1/STEP A INFORMAL</p><p>STEP 1/A INFORMAL MEETING Get FACTS: WHO WHAT WHEN WHERE WHY Union’s Position Check JCAM (NALC), JCIM (APWU) or CIM (MH) Check Timeliness</p><p>INVESTIGATE Get documents ex. TACS, PS 3971, OTDL, etc. Interview witnesses</p><p>CONTACT LR</p><p>Advice/Counsel Arb Decisions Step 4 Decisions Current Pending National Arb</p><p>STEP 1/A INFORMAL DECISION Oral Decision w/REASONS Exchange documents MUST DEVELOP CASE FILE MUST COMPLETE PS FORM 2608 and Copy LR w/documents Copy STEP 2 DESIGNEE w/documents GRIEVANCE ARBITRATION PROCEDURE FLOWCHART - STEP 2/STEP A FORMAL</p><p>UPON RECEIPT OF A STEP 2 APPEAL FORM OR STEP A INFORMAL NON-RESOLUTION Date stamp Appeal or Notate Received Date MUST send copy to LR IMMEDIATELY REVIEW PS Form 2608/documents Investigate CHECK Timeliness CHECK JCAM, JCIM, or CIM</p><p>CONTACT LR</p><p>Advice/Counsel Arb Decisions Step 4 Decisions</p><p>SCHEDULE STEP 2/A FORMAL MEETING Notify Step 2/A Formal designee of the scheduled meeting</p><p>STEP 2/A FORMAL MEETING Discuss all issues Exchange documents Fully develop case file jointly Review JCAM, JCIM or CIM Discuss Remedy</p><p>CONTACT LR</p><p>Discuss NEW or additional facts/information. Advice/Counsel Arb Decisions Step 4 Decisions</p><p>STEP 2/A FORMAL DECISION MUST include date of Step 2/A Formal meeting MUST address all issues presented by the Union MUST have LR review decision letter prior to issuance MUST send a copy of the Step 2/A Formal decision to LR</p>