<p> Safe and Secure Environment Answer Sheet</p><p>Name: ______Date: ______Name of Trainer: ______Name of Company Developing Material: Clinical Update (NZ) Ltd</p><p>Contents</p><p>1 Segment 1 – Stress</p><p>What is a stressor? Things that stress us out</p><p>Stressors can be a oneoff event or a longer term situation</p><p>List 3 places stressors can come from? 1. Work life 2. Home life 3. Community life and activity </p><p>List 3 examples of homelife stress or stressors (Choose any of the following or others that are acceptable to you) 1. Children 2. Marital/partner difficulties 3. Financial problems 4. Elderly parents/other family members 5. Cultural issues and expectations 6. Health issues </p><p>Give 5 examples of worklife stress/stressors (Choose any of the following or others that are acceptable to you) 1. Nature of the job 2. Job is too demanding 3. Shift work Communication difficulties 4. Communication difficulties 5. Bullying in the workplace 6. Expectation of employer 7. Working too many hours 8. Lack of training</p><p>That are examples of stressors? 1. Financial problems 2. Elderly family member dependent on care 3. Working too many hours</p><p>List 5 ways on how can you deal with stress? (Any 5 of these or others acceptable to you) 4. Talk to your Supervisor about more training 5. Talking about your problems and personal stress 6. Good time management 7. Work out what is causing your personal stress 8. Deal with the problem 9. Talk about it 10. Training 11. Look after yourself 12. Good time management </p><p>List 3 Time management tools you could use? 1. Training </p><p>2 2. Look after yourself</p><p>3. Good time management </p><p>List how you can prioritize tasks? 1. Urgent tasks 2. Important tasks 3. Unimportant tasks</p><p>4. Distractions </p><p>List 3 tips that could help you in your daily work schedule? (any 3 of these or others acceptable to you) 1. Workplace is well organised</p><p>2. Asking for help</p><p>3. Leaving enough time to get to work </p><p>4. Giving yourself enough time</p><p>5. Planning your work </p><p>3 Segment 2 - Unwelcome and Offensive Behaviour</p><p>What is unwelcome behavior? When a person does something, you don’t like and didn’t ask </p><p>What is offensive behavior? When a person does something that hurts or upsets you</p><p>How are you protected? 1. By written laws and regulations 2. Organisational policies and procedures</p><p>What laws protect you from unwelcome and offensive behavior? 1. Employment Relations Act 2. Privacy Act 3. Human Rights Act</p><p>List 4 ways the Human Rights Act protect you? (any 4 of these) 1. Age 2. Gender 3. Colour of your skin 4. Disability 5. Sexual orientation 6. Ethnic origin or nationality</p><p>List what you should do in the first instance? 1. Read the policies and procedures</p><p>2. Talk to your supervisor, manager or registered nurse about what is happening.</p><p>3. How it is affecting you?</p><p>4. What you have done to protect yourself?</p><p>List what you do if the situation is not resolved 1. Go to another supervisor or manager</p><p>2. Seek free legal services in your area </p><p>3. Contact your union representative or an advocate</p><p>What is the process to try and resolve the situation? 1. Talk to the person if you feel safe and confident or 2. Take someone with you for support 3. Explain to the person what they are doing that is offensive to you 4. Keep to the facts 5. Wait for them to respond 6. Keep an open mind 7. If you don’t feel you are hears, tell them it is against the law</p><p>4 You have the right to make what? Formal complaint</p><p>How will you know how to do this? Policies and procedures will show you what to do</p><p>When should this be done? A last resort</p><p>List the benefits of making a formal complaint? 1. Has to be actioned and replied to 2. Give an opportunity to fix the problem 3. Helps resolves issues</p><p>What should you do to celebrate success? Name the success</p><p>It is important that you take the time to acknowledge the sucess</p><p>What is this acknowledging? The hard work and it should be celebrated</p><p>List why would your responsibilities change? 1. Part or all of the support is being taken over by the family or Whanau 2. They may need more support than you are able to give them 3. You can no longer look after the person on your own </p><p>List what the reasons may be for you to say goodbye to residents/clients? 1. The person being discharged from the service, 2. Relocation of either the person being supported or yourself to another service or area 3. The death of the person you have been supporting</p><p>List why you would have mixed emotions? 1. Happy that the person has achieved success 2. Sad that you won’t be working with the person as much 3. Happy that you won’t be working with the person as much</p><p>What should you do when dealing with your reactions to situations? 1. Note your reactions or emotions 2. Seek support for yourself 3. Avoid getting over involved </p><p>5 Segment 3 – Hazards</p><p>What is a hazard? That could be dangerous or cause damage or accidents</p><p>What can cause hazard? 1. Activity 2. Arrangement or process 3. Circumstances or situation 4. A phenomenon, occurrence or event 5. A substance </p><p>What is 3 examples of hazards caused by an activity? These or any others acceptable to you 1. Heavy lifting 2. Faulty equipment 3. Using wrong equipment for a task</p><p>What is 3 examples of a hazard as an arrangement or a process? 1. Rugs or carpets 2. Cords 3. Cluttered environment </p><p>What are 3 examples of a hazard as a circumstance or situation? These or others acceptable to you 1. Pets 2. Dirty environment 3. Bad lighting in the area</p><p>What are 3 examples of a hazard as a phenomenon? These or others acceptable to you 1. Earthquake</p><p>2. Flood </p><p>3. Gas leak</p><p>What re 3 examples of a hazard as and occurrence? 1. Medication error</p><p>2. Fire</p><p>3. Unwelcome visitors or intruders </p><p>What are 3 examples of a hazard as an event? These or others acceptable to you. 1. Argument between people 2. Someone who is aggressive 3. No electricity or water </p><p>6 What are 3 examples of a hazard as a substance? These or others acceptable to you. 1. Using the wrong mix of chemical strength</p><p>2. Storing chemical wrongly</p><p>3. Disposing of chemical wrongly</p><p>What is the purpose of the Health and Safety at Work Act (2016)? Legislation to secure the health and safety of workers and their workplaces</p><p>Who is responsible for health and safety? 1. Organisation 2. Employees 3. Clients and visitors</p><p>How do you manage hazard? 1. Isolate 2. Minimise 3. Eliminate</p><p>Give 3 examples of how you could isolate a hazard? 1. Move the rugs or carpets out of the way 2. Keep the pet in another room or outside area 3. Wipe out spill </p><p>Give 3 examples of how you could eliminate a hazard? 1. Replace the faulty equipment 2. Mixing the chemical strength for cleaning correctly 3. Disposing chemical correctly </p><p>Give 3 examples of how you could minimize a hazard? 1. Take a break if you have been doing the same thing for a while</p><p>2. Make several trips if you are carrying a lot of items</p><p>3. Use a ladder</p><p>List what your role is with regards to hazards? 1. Eliminate</p><p>2. Isolate </p><p>3. Minimise</p><p>4. Verbally inform someone</p><p>5. Fill out a hazard identification form</p><p>6. Enter in Hazard Register</p><p>7 Segment 4 - Working with Equipment</p><p>When working with equipment what must you do? 1. Know how to use equipment 2. Get training to use equipment correctly 3. Follow manufacturer’s guidelines</p><p>What do manufacturers guidelines tell you? 1. How to use the equipment 2. How to store the equipment 3. How to get rid of the equipment when it doesn’t work 4. Tells you how to be safe around the equipment 5. Things you shouldn’t do with the equipment 6. First aid </p><p>Give 4 examples of equipment you might use in your workplace? Any 4 of these or others acceptable to you. 1. Hoists 2. Wheelchairs 3. Handling or transfer belts 4. Chair lifts 5. Bath/Shower/Toilet Chairs</p><p>What are your organisations responsibilities? 1. Ensure equipment is safe to use 2. Provide protective clothing 3. Ensure that working arrangements are not hazardous 4. Make sure people are properly trained to do their job 5. Provide information on how to handle and store chemicals safely 6. Have policies and procedures for the safe handling of equipment and materials at work</p><p>List 6 ways you can keep yourself secure at work? 1. Make sure people are properly trained to do their job 2. Provide information on how to handle and store chemicals safely 3. Have policies and procedures for the safe handling of equipment and materials at work 4. Leave the home or room if you are told to leave and tell your supervisor 5. Don’t wear jewellery to work 6. Don’t take a lot of cash with you to work</p><p>8 List 3 examples of security features at work? 1. Ask the people you support to put outside lights on if you are visiting after dark 2. Don’t give people your personal contact details such as your phone number or address 3. Don’t become Facebook friends with clients or their families 4. Locks and keys 5. Security bars and chains 6. Outdoor lights 7. Locks and keys 8. Security bars and chains 9. Outdoor lights</p><p>9 Segment 5 - Unwelcome Visitors and Intruders</p><p>What is an unwelcome visitor? Someone who has caused some harm to the person in care and family have decided the person should not visit</p><p>Who could be an unwelcome visitor? 1. Estranged family members 2. A person who has caused harm 3. Past staff member</p><p>What is an intruder?</p><p>An intruder is someone who has not right to be on the premises and have no connection with the building or home</p><p>An intruder is someone who want to? 1. Steal drugs or property 2. Cause harm to a person 3. Damage property</p><p>If someone wants to steel drugs what do you do? 1. Advise no drugs on premises</p><p>2. Give keys if they demand them</p><p>3. When safe call 111 and advise police</p><p>4. Complete an incident report</p><p>What must you not be in a situation like this? Hero</p><p>What should you do when someone enters the premises? 1. Ask for identification 2. Get them to sign the register 3. Check with family if visitor is permitted 4. Check with the person in care 5. Be familiar with policies and procedures 6. Call manager as soon as possible</p><p>What do you do if someone’s behaviour is threatening? 1. Call 111 2. Ask for police 3. Advise what has or is happening 4. Keep calm 5. Keep yourself & others safe 6. Complete Accident/Incident Form</p><p>10 Segment 6 - Accidents & Incidents</p><p>What is an accident? Unplanned, unfortunate and unintended event that results in causing someone or something harm, injury or illness</p><p>Sometimes and injury may be called an injury event</p><p>What are some examples of accident? Or any other acceptable to you 1. Slipping on wet floor 2. Wrong medication given 3. Tripping on a mat</p><p>What is an injury? Physical harm or damage to a person as a result of the accident or unidentified hazard </p><p>What are some examples of injury? Any 3 of these or others acceptable to you 1. Fractured hip from a fall 2. Unsteady person losing their balance, falling sustaining a fractured arm 3. Getting a finger caught in a door 4. Sharp point on a wheel chair causing a skin tear</p><p>What is an incident? Something that could cause someone harm or could damage property or equipment</p><p>What is an incident sometimes called? Near miss</p><p>What are some examples of incident? 1. Bathroom flooding 2. Gas leak 3. Prowler or burglar</p><p>What should you do in reporting accidents, injuries or incidents? 1. Recorded of what happened and what you did</p><p>2. Reported to the person in charge & in notes</p><p>3. Investigated to see if it could have been prevented & correct procedure carried out</p><p>Who or what do accidents, injuries or incidents apply to? 1. Clients or residents</p><p>2. Staff</p><p>3. Visitor</p><p>4. Building</p><p>11 What is the aim or reporting, recording and investigating accidents, injuries or incidents? 1. Everything has been done that could have been done for the person 2. Was the appropriate care delivered? 3. How could it have been prevented?</p><p>What do you do if there is an accident, incident or injury? 1. Complete an Accident/incident Report</p><p>2. Raise a Corrective Action Request (CAR) to investigate</p><p>3. Provides recommendations for future and check correct procedures carried out</p><p>What is your role? 1. Make the person safe and comfortable or building secure</p><p>2. Inform your Registered Nurse, Manager or Supervisor or Ambulance</p><p>3. Complete an Accident/Incident Report</p><p>4. Lodge report with Manager 5. Record in the progress notes 6. Report at handover 7. Be familiar with Policies and Procedures</p><p>12 Segment 7 – Emergencies</p><p>What is an emergency? An unexpected situation that is or has the potential to be dangerous and needs urgent attention</p><p>In the event of a fire, what should you do? 1. If there is a smell smoke or fire activate the fire alarm 2. The Fire Warden will direct the staff and call 111 3. Give name of facility and address 4. Evacuate people closest to the fire or smoke smell 5. Close the door to their rooms or place a pillow outside closed door 6. Fire Warden will do a roll call of all residents 7. Put out fire if safe to do so 8. Never leave residents unattended 9. Re-enter the building when or if the Fire Department gives the all clear 10. Complete Incident report of event</p><p>Give 3 examples of things that could cause a fire? 1. Unattended pots or pans on the stove</p><p>2. Smokers</p><p>3. Electric blankets</p><p>What should you do if there is a gas leak or you smell gas? 1. Get everyone out of the building 2. Dial 111 for Fire and advise of gas leak 3. Know where to turn off gas 4. Stay outside till Fire Department gives all clear 5. Alert – Make sure no one lights a match or lighter if there is a gas smell</p><p>Give 2 examples of may be the cause of a gas leak or smell of gas? 1. Kitchen hobs left on 2. Faulty connection to cylinders or gas mains</p><p>If there is an earthquake or major flood, what do you do? 1. Know where the emergency kit is located and what is in it 2. Keep yourself safe and stay inside if possible 3. Listen to the radio and follow the official instructions 4. Secure doors and windows 5. Bring pets inside 6. Document what happened and what you did when time permits</p><p>13 List what you should do it someone is poisoned or your suspect they are poisoned? 1. Call 111 for Ambulance</p><p>2. Advise the person is having a reaction to the overdose </p><p>3. Call 0800 POISON (0800 764 766) if you are not sure if there is a problem</p><p>4. Monitor the person for closely </p><p>5. Handover your observations </p><p>6. Complete Incident report </p><p>Give 3 examples of poisoning? 1. Accidentally medication overdose 2. Intentional overdose of medication 3. Drinking a poisonous substance</p><p>14 Segment 8 – Emergencies continues</p><p>If there is a power failure, what will happen automatically in a residential facility? Emergency lighting will turn on</p><p>How long will this last? 1 hour</p><p>What should you do if there is a power failure? 1. Turn off all electrical appliances 2. Turn off all lights 3. Call the Power Company 4. Advise the Manager </p><p>What are used for long term power failures? Cyclone glow sticks</p><p>Where will you find these? Civil Defense emergency kit</p><p>What should you do when the power outage is over? Turn back on all appliances and lights</p><p>If there is a chemical spillage outside the building, what should you do? 1. Dial 111 2. Ensure all windows and doors are closed 3. Bring all residents into a central area as far away from the spillage as possible 4. Ensure all residents and staff are accounted for 5. Seal off all window and doors with blankets, sheets etc 6. Ring the manager as soon as practicable 7. Await instructions from Emergency Services</p><p>What should you do if there is a chemical spillage inside the building? 1. Evacuate Residents close to spill 2. Dial 111 3. Seal off the spill area and try to restrict the spreading of fumes 4. Ensure residents are in a sealed off area from the spill or evacuate to Fire Evacuation Point 5. Check residents with Fire Evacuation list to ensure that all staff and residents are accounted for 6. Ring the manager as soon as practicable 7. Await instruction from Emergency Services</p><p>If there is a volcanic eruption, what should you do? 1. Stay indoors</p><p>2. Close doors and windows</p><p>3. Keep residents calm</p><p>15 If there is a volcanic eruption, what should you do if you have to go outside? 1. Take emergency kit 2. Wear substantial clothing and cover your head 3. Carry a torch 4. Breathe through a cloth</p><p>16</p>