<p>TMR Client Moderator Guide</p><p>PROCESS & SUPPORT DOCUMENT</p><p>PURPOSE OF THIS DOCUMENT</p><p>This user guide is intended to be used with websites such as: </p><p> www.mostreferredaccountant.co.uk</p><p> www.mostreferredbusinessadvisor.co.uk </p><p>This guide is to assist Client Moderators when updating Feedback.</p><p>All Client Moderators should read this document in full before making any changes to the site, and then refer to it when making site amendments.</p><p>Any errors or omissions should be reported to:</p><p>The Marketing System Ltd 42-45 Boston House Grove Technology Park Wantage OX12 9FF Tel: 01865 920 003 [email protected] TheMarketingSystem.co.uk </p><p>09a4bb8f766204305026808c0c231ee4.docx Page 1 of 5</p><p>© IRUN Systems Ltd, Registered Office: 42-45 Boston House, Grove Technology Park, Wantage, Oxon, OX12 9FF, United Kingdom Company Registration No: 8200536 TMR Client Moderator Guide</p><p>CONTENTS</p><p>09a4bb8f766204305026808c0c231ee4.docx Page 2 of 5</p><p>© IRUN Systems Ltd, Registered Office: 42-45 Boston House, Grove Technology Park, Wantage, Oxon, OX12 9FF, United Kingdom Company Registration No: 8200536 TMR Client Moderator Guide</p><p>FEEDBACK</p><p>FEEDBACK NOTIFICATION</p><p> When feedback is left on the site you will receive an email that looks similar to the below:</p><p> Ensure you’re logged into the site</p><p> Go to http://mostreferredaccountant.co.uk/ </p><p> Click on the Log in/Register button at the top right of the site</p><p> Click on the second link on the email which will open the pending comments page in your browser</p><p>VIEW FEEDBACK</p><p> Ensure you’re logged into the site</p><p> Go to http://mostreferredaccountant.co.uk/ </p><p>09a4bb8f766204305026808c0c231ee4.docx Page 3 of 5</p><p>© IRUN Systems Ltd, Registered Office: 42-45 Boston House, Grove Technology Park, Wantage, Oxon, OX12 9FF, United Kingdom Company Registration No: 8200536 TMR Client Moderator Guide</p><p> Click on the Log in/Register button at the top right of the site</p><p> Click On Listings</p><p> You will see your Listing(s) and next to each a note of how many published/unpublished comments relate to each listing. Click on this to access the feedback/comments for the relevant listing</p><p> Click on the title of the feedback/comment to view it</p><p>PUBLISH FEEDBACK  Ensure you’re logged into the site</p><p> Go to http://mostreferredaccountant.co.uk/ </p><p>09a4bb8f766204305026808c0c231ee4.docx Page 4 of 5</p><p>© IRUN Systems Ltd, Registered Office: 42-45 Boston House, Grove Technology Park, Wantage, Oxon, OX12 9FF, United Kingdom Company Registration No: 8200536 TMR Client Moderator Guide</p><p> Click on the Log in/Register button at the top right of the site</p><p> Click On Listings</p><p> View Feedback and Error: Reference source not found as necessary (instructions above) to ensure correct spelling, details etc. and to ensure feedback is relevant and appropriate i.e. for the correct business, no vulgarity etc.</p><p> Feedback will not be seen on the site until Published</p><p> Click Publish next to the relevant comment/feedback</p><p>UN-PUBLISH FEEDBACK  Ensure you’re logged into the site</p><p> Go to http://mostreferredaccountant.co.uk/ </p><p>09a4bb8f766204305026808c0c231ee4.docx Page 5 of 5</p><p>© IRUN Systems Ltd, Registered Office: 42-45 Boston House, Grove Technology Park, Wantage, Oxon, OX12 9FF, United Kingdom Company Registration No: 8200536 TMR Client Moderator Guide</p><p> Click on the Log in/Register button at the top right of the site</p><p> Click On Listings</p><p> Click Unpublish next to the relevant comment/feedback</p><p>09a4bb8f766204305026808c0c231ee4.docx Page 6 of 5</p><p>© IRUN Systems Ltd, Registered Office: 42-45 Boston House, Grove Technology Park, Wantage, Oxon, OX12 9FF, United Kingdom Company Registration No: 8200536</p>