<p>CNIB Library Partners Program </p><p>Resources for Librarians:</p><p>Serving Patrons with Disabilities</p><p>The following resources provide information, tips and perspectives that may be useful to librarians who serve patrons with disabilities.</p><p>American Library Association. (2010). Services to People with Disabilities. http://www.ala.org/ala/aboutala/offices/olos/servicespeopledisabilitie s.cfm </p><p>Canadian Library Association. (2010). IELA – Service levels at Canadian public libraries for people with print disabilities. http://www.cla.ca/Content/NavigationMenu/Resources/Resources/Ser viceLevelsatCPLforPeoplewithPrintDisabilities.pdf </p><p>CNIB. (2001). Characteristics and Unmet Needs of Adults with Vision Loss in Canada: Interpretation of the Participation and Activity Limitations Survey (PALS). http://www.cnib.ca/en/research/projects/requirements-unmet- needs.aspx </p><p>Government of Canada. (2010). Persons with disabilities online. http://www.pwd-online.gc.ca/[email protected]?lang=eng&geo=ALL </p><p>Independent Living Centre Kingston. (2010). Public awareness & education: Tip Sheets. http://www.ilckingston.com/information %20services.html </p><p>Irvall, B. & G.S. Nielsen. (2005). “Access to libraries for persons with disabilities: Checklist.” IFLA Professional Reports. 89. http://archive.ifla.org/VII/s9/nd1/iflapr-89e.pdf </p><p>Moseid, T.E. (2006). “Mind the gap: Library services to the disabled in a new framework.” Liberas: Library Ideas. 2(3). Retrieved from </p><p>Last printed 8/17/2010 11:30:00 AM</p><p>CNIB Library Partners Program </p><p>DOAJ. http://www.ib.hu- berlin.de/~libreas/libreas_neu/ausgabe6/002mos.htm </p><p>Ontario Ministry of Communities and Social Services. (2010). Tips on making your business accessible: Watch our videos. http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/ho wto_videos.aspx</p><p>Ontario Ministry of Communities and Social Services. (2010). Welcoming people with disabilities. http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/we lcoming_people.aspx</p><p>Ontario Ministry of Communities and Social Services. (2010). Understanding disabilities. http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/tools/my ths_disabilities.aspx</p><p>Ontario Ministry of Communities and Social Services. (2009). Training resource for small businesses and organizations: Accessibility standards for customer service. Toronto: Queen’s Printer for Ontario. http://www.accesson.ca/documents/en/mcss/accessibility/Complying Standards/trainssmallbus/Training_Guide.pdf </p><p>Ontario Education Services Corporation. (2009). Tips on serving customers with disabilities. Toronto: OESC. http://oesc.apandrose.com/static/resources/en_CA/0%5DAccessibilit y%20Tips%20Booklet_ENG.pdf</p><p>Stop Ableism Inc. (2010). How to welcome customers with disabilities. http://www.stopableism.org/welcome_customers.asp </p><p>Last printed 8/17/2010 11:30:00 AM</p>