<p> Visit Scenario #5 (The Visit from Hell) C = Caregiver (Son in Law) Jerrod Felder M = Mother (Patient) Trudy Pentup Diagnosis: </p><p>The Dumpster Principle Tune-In Driveway Manners Update the Brain Container (picking out specific piece of information from the LAST person that visited to mention during your visit) Vibrate On Breath (Center Yourself) “I Am a Teacher” Everything I Need…</p><p>Entrance C: Who the hell is it God Damit! (Stern and rough) </p><p>Project Warmth</p><p>C: What the hell do you want? We don’t need your help. </p><p>Interaction C: I know who you are. You come from your nice cushy home. But I know your kind! Do your thing here…but know I’ll be watching you…your every move. C: And don’t fuck with me! I mean it! C: I’ve had a bad day. A bad, bad day…</p><p>Perceive Bag Mat Sanitize Eye-Level, Lean-In</p><p>Biggest Concern C: You could visit more often. After all, you are being paid enough. And I’ve read that many hospices don’t do very much for what they are paid. </p><p>Presence Validate</p><p>Interaction C: How do I know that you are a quality hospice program?</p><p>Presence Validate</p><p>Interaction C: I think that Mom could be made more comfortable. </p><p>Presence</p><p>Multi-View Incorporated Systems PO Box 2327 Hendersonville, NC 28793 1611 Asheville Highway, Hendersonville, NC 28791 828-698-5885 Fax: 828-698-5884 www.multiviewinc.com Visit Scenario #5 (The Visit from Hell)</p><p>Interaction C: Money. You got money! I’ve got an ex-wife that takes every damn dime I make. That’s like I’m living in this shit-hole with my Mom. It’s fucking hell. </p><p>Presence</p><p>C: Mom’s fine. I’m not worried. </p><p>Validate C: You’re pretty. Do you have a man? A real man? Manage Expectations</p><p>Introducing Mr. Gates - Computer Introduced C: Beauty and brains. I like that… </p><p>C: (Long Sniff)…I like the way you smell…</p><p>Teach Rather Than Do C: What are you going to do if I don’t do it? Teach Back (#1) C: Does that satisfy you? Teach Back (#2) C: Don’t tell me what to do, you bitch! I’ve seen your kind all my life! Do- gooders! But you don’t fool me…</p><p>Crystal Ball</p><p>Verify Visit Frequency Tell Me How Grim It Is</p><p>I’ve watched what you’re doing and you’re doing a great job. To make it even better do X and Y. </p><p>C: (No response)</p><p>You have everything you need… TEACHER: [most of the medications are gone] C: Are you accusing me of something! You make one more accusation like that and bad things might happen…to you! </p><p>C: I’m not saying that I would do anything…but things do happen.</p><p>Number in View</p><p>Is there anything else I can help you with? TEACHER: Ask to Student to explain EMDR or anything on the Hospice Menu. C: Nope. (soft) I didn’t mean to curse and approach you, but you know how it is… Mom dying and all… She’s all I really have… </p><p>Multi-View Incorporated Systems PO Box 2327 Hendersonville, NC 28793 1611 Asheville Highway, Hendersonville, NC 28791 828-698-5885 Fax: 828-698-5884 www.multiviewinc.com Visit Scenario #5 (The Visit from Hell)</p><p>Presence</p><p>Validate</p><p>Assure and Build Confidence</p><p>Express Gratitude for the Privilege to Serve! </p><p>C: Look at you! There’s that fucking do-gooder again! </p><p>Exit C: One more question missy, (softly) what’s your cell number! I mean, Mom might need some help in the middle of the night… </p><p>C: Hell, I guess you can solve all of the world’s fucking problems can’t you! </p><p>C: Well I’ll look forward to seeing you again… I was only joking about things you know. </p><p>C: Chow…</p><p>I’ve Just Got to Get a Message to You…” Sync Device Release</p><p>Multi-View Incorporated Systems PO Box 2327 Hendersonville, NC 28793 1611 Asheville Highway, Hendersonville, NC 28791 828-698-5885 Fax: 828-698-5884 www.multiviewinc.com</p>