<p>Resources Available to All HEN Members</p><p>Contact your HEN Improvement Advisor for more details regarding these resources.</p><p>Improvement Advisors The Improvement Advisor facilitates PfP projects to promote best practices and clinical initiatives focused at hospital and physician improvement efforts.</p><p>Lean/Leadership/Performance Improvement Practices to improve operational effectiveness and create a culture of continuous improvement that are recommended for achieving overall operational excellence. Your Improvement Advisor can also assist you in improvement work in all PfP areas.</p><p>Physician and Board Engagement Dr. Tom Evans or IHA senior leadership staff are available to speak to your hospital leadership on PfP or quality improvement.</p><p>TeamSTEPPS Training TeamSTEPPS is a teamwork system designed for health care professionals to improve patient safety within your organization utilizing an evidence-based teamwork system to enhance communication and teamwork skills among health care professionals. </p><p>Agency for Healthcare Research and Quality (AHRQ) Survey This survey tool can be used to assess the safety culture of a hospital or specific units within hospitals and to track changes in patient safety over time.</p><p>Teach Back Training Teach back is a way to confirm that the healthcare provider has explained to the patient what they need to know in a manner that the patient understands. Patient understanding is confirmed when the patient can explain the information back to the healthcare provider in their own words.</p><p>QI Director Resources to assist in QI Director orientation</p><p>HEN Learning Communities  November 19, 2013: LC-8: Readmissions/HAC Register Online at www.ihconline.org</p><p>IHC Website: www.ihconline.org  Tool Kits  Webcasts  Supportive & Evidence-based Literature</p><p>Hen What’s Up Calls/Monthly IP Calls Held monthly to provide up-to-the-minute information regarding HEN and IP activities.</p><p>Additional Resources Telligen is available for hospitals that would like to have content improvement experts work with hospital Quality Improvement staff on Readmissions & NHSN Training; contact Mary Beth Sorenson at [email protected] .</p><p>October 2013</p>