<p> CM Initial Troubleshooting Steps</p><p>Ste Task p 1 Power up and Login to computer </p><p>2 Turn off User account control:</p><p>- Click the windows icon in lower left of screen and type UAC in the search programs and file box (the user account control settings box will appear) - Slide the notification bar to NEVER NOTIFY then click OK (user account control box will disappear)</p><p>3 Verify what Operating System you have:</p><p>- Right click on COMPUTER and click PROPERTIES - You should have either WINDOWS 7 or WINDOWS XP (if you do not you must get your brigade or school IT support to install one of these operating systems before continuing to the next step) - Close that window and continue to step 4.</p><p>4 Verify that you have an anti-virus program installed:</p><p>- Click the windows icon in lower left of screen - Click on CONTROL PANEL then click on PROGRAMS then click PROGRAMS AND FEATURES - Scroll down the screen (list is alphabetized) - Find either MACAFEE, NORTON, AVG antivirus in the list - If you do not have an anti-virus installed log-in to JROTC portal and download the anti- virus software found under the AUTOMATION/DOWNLOAD CENTER</p><p>5 Verify that you have an active internet connection</p><p>6 Plug-in CM drive (make sure that you plug the main connector from your CM into your computer USB port) NOTE: CM drive will not activate using the short USB connector</p><p>7 Verify that you have required plug-ins installed:</p><p>- Click the windows icon in lower left of screen - Click on CONTROL PANEL then click on PROGRAMS then click PROGRAMS AND FEATURES - Scroll down the screen (list is alphabetized) - Find ADOBE FLASH PLAYER, ADOBE READER, ADOBE SHOCKWAVE PLAYER, MICROSOFT .NET FRAMEWORK, JAVA, NVIDA (You must have all 7 plug-ins for your CM to function) - If you do not have ALL required plug-ins then launch your CM click on NEW USER icon then click REQUIRED PLUG-INS and download your missing plug-ins 8 Verify that you have Read/Write permissions for your CM</p><p>- Click on windows icon in the lower left of screen - Click on COMPUTER (all available drives will be displayed) - Right Click on the CM drive then click on PROPERTIES then click SECURITY - Click on USERS under GROUP OR USERS NAME (permissions for JROTC Curriculum Manager box will appear) - Click EDIT Click on USERS under GROUP OR USERS NAME - Check FULL CONTROL box under the ALLOW column then click APPLY (a SETTING SECURITY INFORMATION box will appear) allow the information settings to download. - Click OK twice to close the box</p><p>9 Verify Macros and Active X settings in PowerPoint</p><p>- Launch PowerPoint (click start menu then open the MS OFFICE folder then click on POWERPOINT) - Click on office button in the upper left hand portion of screen - Click on POWERPOINT OPTIONS (box will open) - Click on TRUST CENTER - Click on TRUST CENTER SETTINGS (on lower right hand side) - Click on MICRO SETTINGS and then Click on ENABLE ALL MACROS (you do not have to click OK until you complete next step) - Click on ACTIVEX SETTINGS and then click on ENABLE ALL CONTROLS WITHOUT RESTRICTIONS AND WITHOUT PROMPTING - Click OK twice - Close PowerPoint</p><p>10 Verify Internet Explorer settings in Tool > Advanced (Tab) > Security</p><p>- Launch INTERNET EXPLOROR - Click on TOOLS then INTERNET OPTIONS - Click on ADVANCED tab and scroll to SECURITY - Check the first two boxes (do not change any other boxes) and hit APPLY then OK 11 Verify CM Patch status, if necessary, download and install updates</p><p>- Launch CM - Click on CHECK FOR UPDATES then click YES - Click CHECK FOR UPDATES (if there are updates install them, if not, click ok and Exit UPDATER) - Close the CM (CM must be completely closed out before continuing to step 11, do not launch CM when prompted to do so at the point)</p><p>12 Launch CM (from the STARTUP MENU) - Click HELP DESK then click on MS OFFICE FILES SETUP UTILITY - Click on TRY TO FIX OFFICE FILE TYPES PROBLEMS (found at the bottom of the page) - White page will appear showing “All Done…You can exit file type fix utility” then - Click EXIT Utility - Click BACK TO MENU (top right and corner)</p><p>13 Launch CM (from the STARTUP MENU)</p><p>- Log in - Open a lesson (which lesson doesn’t matter) - Click LAUNCH PRESENTATION - Click through one lesson presentation to check for errors (make sure that all hyperlinks and videos within the lesson are operational)</p><p>Required Resources Instructors must have: Computer, Power supply, CM Hard Drive</p>