NORTH TERMINAL APRIL 2013 HOW ARE WE PERFORMING? During April, Gatwick worked with our airlines and handling agents to ensure 99.1% of flights at the North Terminal had their bags delivered within 55 minutes. HERE’S HOW OUR BUSIEST AIRLINES IN THE NORTH TERMINAL ARE PERFORMING Airline Handling agent First bag within Last bag within PERFORMANCE 20 mins of aircraft 55 mins of aircraft Flights within Flights outside arriving on stand arriving on stand the 55 minute the 55 minute % (of flights) % (of flights) service standard service standard Vueling Swissport 90.2% 100.0% 61 0 Caribbean Airlines Swissport 83.3% 100.0% 12 0 easyJet Switzerland Menzies 80.3% 100.0% 142 0 Air China Swissport 69.2% 100.0% 13 0 easyJet Menzies 74.7% 99.7% 2452 7 British Airways Swissport 64.5% 99.5% 1770 9 Turkish Airlines Menzies 68.3% 98.3% 59 1 Emirates Servisair 92.2% 97.8% 88 2 Thomson Airways Swissport 56.4% 94.3% 346 21 Air Vietnam Swissport 80.0% 85.0% 17 3 Baggage delivery performance is determined by the time of arrival - indicated by the ‘on chocks’ time supplied by the airlines’ handling agents and the delivery to the baggage carousel, measured by Gatwick Airport. SOUTH TERMINAL APRIL 2013 HOW ARE WE PERFORMING? During April, Gatwick worked with our airlines and handling agents to ensure 99.2% of flights at the South Terminal had their bags delivered within 55 minutes. HERE’S HOW OUR BUSIEST AIRLINES IN THE SOUTH TERMINAL ARE PERFORMING Airline Handling agent First bag within Last bag within PERFORMANCE 20 mins of aircraft 55 mins of aircraft Flights within Flights outside arriving on stand arriving on stand the 55 minute the 55 minute % (of flights) % (of flights) service standard service standard Ryanair Servisair 96.5% 100.0% 227 0 Flybe Menzies 94.8% 100.0% 689 0 Aurigny Menzies 92.4% 100.0% 158 0 Aer Lingus Menzies 89.9% 100.0% 326 0 TAP Air Portugal Swissport 86.5% 100.0% 111 0 easyJet Menzies 83.8% 99.9% 1746 2 Norwegian Air Shuttle Servisair 71.5% 99.7% 605 2 Virgin Atlantic Swissport 97.1% 98.8% 171 2 Monarch Swissport 75.3% 95.1% 312 16 Thomas Cook Swissport 78.8% 92.9% 158 12 Baggage delivery performance is determined by the time of arrival - indicated by the ‘on chocks’ time supplied by the airlines’ handling agents and the delivery to the baggage carousel, measured by Gatwick Airport..